ManTech is seeking a motivated, career, and customer-oriented Section 508/IT Accessibility Senior Quality Manager to join our team in Springfield, Virginia.
This position advises, assists, leads, manages, works and/or supports IT Accessibility Program (Section 508) Business Operations with policy, process, procedure development, review, coordination, adjudication, promulgation, communication, and compliance.
Responsibilities include but are not limited to:
- Support IT Accessibility technical analysis to include applying advanced test quality methods, theories, and research techniques.
- Test, debug, and document enterprise applications and components for accessibility.
- Analyze requirements and develop test plans for accessibility and document results.
- Conduct internal and external website and Application Testing/Remediation, providing feedback to customers on results and options, and interfacing with the Program Management Offices on test results and potential solutions.
- Use and/or develop testing software, scripts, and guidelines.
- Work with systems engineers to integrate captioning and transcription applications.
- Conduct internal and external website and application testing/remediation.
- Participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design, and test tools selection that compliment system security.
- Assist with the procurement, development, maintenance, and use of a corporate captioning and transcription service.
- Perform planning, analysis/traceability of user requirements, architectures traceability, workflow, scheduling limitations; procedures, and problems to automate or improve existing captioning and transcription systems.
- Review and evaluate captioning and transcription cloud service capabilities.
- Guide test and evaluation, maintainability, and analysis for captioning technologies, services, and applications.
- Understand application of Word Error Rates (WER)s and devise technical methods to reduce word errors in machine learning.
- Perform research and technical assessment of word accuracy and comprehension models other than WER.
- Use speech recognition toolkits such as SCLITE to assess and analyze WER.
- Support captioning and human language technology
Minimum Qualifications
- 9 years of experience in a distinct functional or cross-functional area with Section 508/IT Accessibility experience.
- Bachelor’s degree in STEM or Business field, or equivalent experience with a related field
- Experience with Microsoft Office Suite, including Teams and Project.
- Experience in a Government QA project environment.
Preferred Qualifications
- Experience providing quality management with software development and IT service management projects.
- Relevant industry standard certifications such as Lean Six Sigma Green Belt or PMP.
- Experience auditing to external quality standards such as ISO 9001, ISO 20000, AS9100, and CMMI development.
- Experience with peer reviews and process auditing.
- Experience collecting and analyzing metrics.
Security Clearance Requirements:
- TS/SCI with the ability to obtain & maintain a Poly
Physical Requirements:
- Able to remain in a stationary position 50%.
- Constantly operate a computer and other office productivity machinery, such as a copier, scanner, and computer printer.
- Frequently communicate with co-workers, management, and customers, which may involve delivering presentations.
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