ESSENTIAL DUTIES AND RESPONSIBILITIES
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $13.00/hr. and $21.00/hr. This role will start at $23.00/hr.
As applicable, this role will receive also overtime compensation and freezer premium.
SCHEDULE:
- Monday - Friday
- 8am - 4:30pm
- Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.
- Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.
- Assist customers with alternative product for any out-of-stock item they need.
- Assist and process all inbound and outbound couriers (FedEx, UPS, Airborne, Bus, DHL).
- Manage all necessary product returns from customers to maintain proper customer service.
- Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.
- Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.
- Other duties as assigned by manager.
Will call clerks are also responsible for processing damage and reclamation cases with the use of a tablet app and computer. Repairing (salvaging) of cases by travelling up and down the aisles on a pallet jack to return cases back to the proper pick slots from Customer returns, as well as stray cases.
- Selection of will call orders (including loading customers up once we remove the capstone associate)
- Returns
- Look ups
- Processing damages
- Load vans
SUPERVISION:
RELATIONSHIPS
- Internal: Transportations staff and managers, warehouse staff and managers, sales teams, Inventory Control.
- External: Customers participating in will call, vendors and couriers both inbound and outbound
WORK ENVIRONMENT
- The work will take place in an indoor environment in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.
MINIMUM QUALIFICATIONS
Related Experience/Requirements:
- Prior customer service experience required.
Knowledge/Skills/Abilities:
- Effective communication both verbally and in writing.
- Excellent telephone and customer service ability.
- Basic math, analytical, and organizational skills with attention to detail.
- Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
- Problem solving and critical thinking abilities to solve problems of limited scope.
- Conflict resolution skills.
- Strong teamwork skills with the ability to support others in the department and division.
Education
- High school diploma or GED/equivalent required.
PREFERRED QUALIFICATIONS
- Prior warehouse or will call experience preferred.
Certifications/Training
- Leadership experience and knowledge of POWM / POSS system and PIR.
PHYSICAL QUALIFICATIONS
- Must be able to perform the following physical activities for described length of time:
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND OCCASIONALLY
WALK OCCASIONALLY
DRIVE VEHICLE N/A
SIT FREQUENTLY
LIFT
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) N/A
Over 100 lbs (Very Heavy) N/A
PUSH/PULL*1 OCCASIONALLY
CLIMB/BALANCE*2 OCCASIONALLY
STOOP/SQUAT OCCASIONALLY
KNEEL OCCASIONALLY
BEND OCCASIONALLY
REACH ABOVE SHOULDER FREQUENTLY
TWIST OCCASIONALLY
GRASP OBJECTS*3 REQUENTLY
MANIPULATE OBJECTS*4 REQUENTLY
MANUAL DEXTERITY*5 OCCASIONALLY
1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $13.00/hr. and $21.00/hr. This role will start at $23.00/hr.
As applicable, this role will receive also overtime compensation and freezer premium.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.