Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Computer Systems, Information Technology Operations, Operating Systems (OS), Problem Resolution
Certifications:
None
Experience:
6 + years of related experience
US Citizenship Required:
Yes
Job Description:
IT Operations Administrator (2nd Shift) – NAVSUP OIS
Overview/ Job Responsibilities
GDIT is looking for an Operations / Help Desk Administrator to provide mission critical support to the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) program based onsite in Yorktown, VA. Join our team to work as a member of the OIS Customer Support Center (CSC) that supports our nation’s warfighter 24x7, 365 days a year, providing Operations support with secondary duties supporting the Help Desk ticketing process.
This is a 2nd shift / full time position and MUST cover afternoon/evening hours Monday-Friday
Primary Responsibilities:
Support includes Environment Schedule (Production/Test/Development/Continuity of Operations Plan (COOP)), Execution Reports, execution of jobs in applicable environments, Batch Processing (daily, weekly, monthly, quarterly, yearly), and connectivity.
Troubleshoot / Resolve issues related to Operations, as required; may need to perform minor UNIX and SQL script editing or other technical procedures with assistance of System Administrators.
Schedule, coordinate, process and monitor computerized batch processes / data exchanges / recurring jobs for two large ammunition systems (OIS-Wholesale and OIS-Retail) on UNIX Operating System and Windows Operating System. Post generated reports on a regular basis.
Communicate issues, when they arise, with leadership
Prepare, operate, maintain, and monitor Oracle Enterprise Manager (OEM) processing and Automated Cross-Domain Solution (ACDS) jobs on UNIX platform.
Perform manual data transfer between unclassified and classified networks upon approval and maintain Cross Domain logs and applicable approval documentation.
Propose ways to innovate and automate manual tasks.
Maintain all procedures, scripts and task sheets for all Operation changes, shift assignment, and logbooks for job runs.
Assist customers with all Tier I helpdesk actions such as administration and functions within OIS, including application support, corrective actions, access, and procedural support.
Ensure customer support shall be in accordance with best business practices.
Assist all OIS Customers in gaining and maintaining their OIS access.
Receive and respond to NESD (or future NAVSUP help desk) tickets. These tickets will be for account issues, questions, or just guidance within OIS. Work with customer until the issue has been resolved – follow up with the individual as necessary.
Minimum Qualifications:
Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement
Certification Requirements to start: Directive 8570.1/8140 - IAT II: Security+ (or CCNA-Security, SSCP, CySA+, GICSP)
High School Diploma with 6 years’ experience
General experience includes information systems development and other work in the client/server field, or related fields.
Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
Troubleshooting -- Determining causes of operating errors and identifying solutions to fix the errors.
Metrics creation and reporting.
Comprehensive knowledge of PC operating systems, as well as networking and mail standards.
Experience in help desk management in a multi-server environment.
Excellent customer service and communication skills
Strong analytical and creative problem-solving skills
Must be a self-starter with the ability to work independently with minimal supervision.
Preferred Qualifications:
The likely hourly rate for this position is between $30.60 - $41.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA VA Yorktown
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.