ConstellationHOME is growing with a focus on providing employees with support and opportunities to achieve their career goals.Here are a few highlights of ourcomprehensive and competitive benefitsplan:
- 40-hour week guarantee with flexible schedules: Work life balance is no longer a nice to have but a necessity. Our flexible schedules with 9 recognized holidays a year allow you to balance both your career and personal life.
- Take home vehicle:Avoid the wear and tear on your personal vehicle by starting your day from home.
- Annual raises and bonus:We recognize the achievement of financial, safety, operational and strategic goals through an annual incentive and bonus program.
- Training & Development:Our in-house training rivals most trade schools and helps keep you up to speed as the industry and technology change.
- Career Path Opportunities:We have several career paths that allow journeyman to grow within our organization.
- Competitive Pay:On average, our Journeyman Technicians can earn over $100,000 per year.
PRIMARY DUTIES/RESPONSIBILITIES
&bull Identifies and corrects complex problems in specified appliances and gas/electric water heaters.
&bull Assists with customer complaint tasks resolution.
&bull Serves as expert in handling escalated cases involving multiple requests for service.
&bull Maintains and makes recommendations as to additions or deletions of Company truck stock and equipment.
&bull Works under minimal supervision.
&bull Conducts quality control checks necessary to evaluate work performance of appliance personnel and provides feedback to management.
&bull Attends appliance manufacturer training and presents to team.
&bull Serves as trainer/mentor for other service techs in the field.
&bull Promotes the sale of all other services offered by our Company to customers.
MINIMUM QUALIFICATIONS
&bull Work experience in appliance service specializing in at least two of the following skill sets: refrigeration, laundry & kitchen appliances.
&bull Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of appliance equipment.
&bull Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in industry.
&bull Advanced knowledge and skills in at least 2 out of 3 of the following categories: refrigeration, laundry & kitchen.
&bull Advanced skills in servicing gas/electric water heaters.
&bull Advanced skills in customer relations.
&bull Advanced skills in sales and the ability to make recommendations to others of all services offered by our Company.
&bull Superior communications skills, both verbally and in written form.
&bull Gas fitter's license
&bull Valid Maryland driver's license
&bull Must be able to work weekends, holidays and overtime.
&bull Average physical ability (Bending, stooping and climbing ladders). Ability to lift objects of various weights