Overview:
IT Warehouse Lead
Carrollton, TX (In-Office)
Shift: Monday - Friday, 8am - 5pm CST
The IT Warehouse Lead is responsible for executing tasks related to the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements. Primary customers are the Company’s operational units. The position also provides mentorship to other service desk team members. The Service Desk Team Lead directly impacts company-wide business operations through efficient delivery of 24x7 customer service support. The position may indirectly impact Company’s business objectives when those objectives are dependent upon the consistent performance of the Company’s business operations and their use of IT assets.
Responsibilities:
- Manage and coordinate the daily operations, including shipping and receiving, inventory and asset management, order fulfillment, and returns processing
- Manage IT Warehouse staff and ensure their tasks are completed in a timely and efficient manner
- Monitor IT Warehouse equipment and supplies and order new items when needed
- Ensure the IT Warehouse is clean and organized and that safety protocols are followed
- Train and supervise warehouse staff, including new hires
- Manage Hardware Inventory level of all PC Hardware, Monitors, Phones, Printers, and other technical items and peripherals that are needed to support our Retail Stores.
- Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.
- Explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilizes a wide variety of in-house developed and off-the-shelf applications.
- Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, and peripheral equipment and software.
- Work with 3rd party vendors for Technical issues and other needs.
- Identify, isolate, and repair/resolve hardware and software problems on hardware that is returned for Stores and placed back into Inventory for use.
- Isolate hardware and peripherals that have been determined to be BAD or Faulty that have been returned to the Warehouse and set aside for Salvage.
- Complete projects within timelines and have ready to be shipped out for delivery to Stores.
- Utilize ticketing system to track, document and prioritize work.
- Contribute to technical support documentation of resolutions, processes, and procedures.
- Performs other duties as assigned
Employee Management & Oversight:
- Directs work assigned IT Warehouse personnel and reviews quality of problem resolution delivery;
- Ensures that subordinates apply information security/ information assurance policies, principles, and practices to all components of the enterprise architecture;
- Ensures that subordinates adhere to Company operational and personnel policies and procedures.
Qualifications:
- High school diploma or equivalent
- 3-5years’ experience working in the IT Support field and managerial experience
- Excellent customer service, interpersonal, communication skills
- Must have a proven customer service background
- Asset Management
- Knowledge of Active Directory
- Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
- Display professional image and demeanor
- Experience with Microsoft SCCM and/or other system imaging tools (required)
- Ability to multi-task efficiently and be detail oriented and highly organized
- Knowledge & experience of Windows devices and support of Windows OS
- Minimum3- 5 years’ experience supporting Windows 10 desktop/laptop PCs
- Able and willing to learn new as well as existing technologies
- Understandinginstalling software, patches, updates on desktops and laptops
- Understandingtroubleshooting basic network, software, printing problems
- Successful at working in a team culture
- Excellent written, verbaland organizational skills
- Sense of urgency to complete all assigned tasks
- Physical demands for this position frequently include: the ability to remain in a stationary position, ability to lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
What We Offer:
Our Benefits Include*
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Professional Development and Mentor Programs plus Ongoing Training Resources
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
- Performance-based career advancement
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
About Us
Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.