Our client, a leading science and technology company, is seeking a Field Service Coordinator to join their team. As a Field Service Coordinator, you will be part of the Field Service Operations supporting various teams across the United States, Canada, and Puerto Rico. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer service mindset, which will align successfully in the organization.
Job Title: Field Service Coordinator (Salesforce )
Location: Burlington, MA (Hybrid - 3 days on-site)
What's the Job
Must have solid Salesforce experience
- Prepare and process repair quotations, including converting leads and managing Salesforce cases.
- Verify contract pricing entitlements and work closely with Field Sales to pursue quotations.
- Create work orders and verify product availability while supporting collection efforts.
- Ensure customer contact and address information is accurate for service data management.
- Support the Digital Sales Team and Field Service Coordinators as needed.
- Prepare and process repair quotations
Convert Leads
Manage Salesforce Cases via Dashboards
Verify Contract pricing entitlements
Work closely with Field Sales
Pursue quotations to encourage purchase
Manage Revisions
Create Work Orders
Verify product availability
Support Collection efforts
Support the Digital Sales Team as needed
Support the Field Service Coordinators as needed
Service data management
Ensure Customer contact and address information is accurate
Ensure Installed Product information is accurate
Ensure Work Orders include accurate and up to date service information
What's Needed
- B.S. in Business Management, Engineering, Chemistry, Biology, or equivalent experience preferred.
- Minimum one-year work experience in a sales-related field or equivalent experience preferred.
- Strong typing skills and excellent written and oral communication skills.
- Intermediate to advanced knowledge of Microsoft Office Suite and familiarity with Salesforce.com or similar CRM systems.
- Ability to prioritize tasks, work independently, and thrive in a fast-paced team environment.
What's in it for me
- Opportunities for professional development in a growing company.
- A modern and international working environment that fosters innovation.
- The chance to take responsibility for impactful projects within diverse teams.
- Collaboration with dedicated professionals in the life sciences sector.
- A commitment to employee well-being and a supportive workplace culture.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.