Front Desk Agent

Front Desk Agent

We, Springhill Suites Auburn, are looking for a dedicated and committed Front Desk Agent. You will play a key role in assisting our team to exceed guest expectations and support property-wide initiatives.

What will you do

The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Duties/Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other duties as requested by management.

About you:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.
• Available to work the following shifts: 7:00am-3:30pm, 11:00am-7PM,3:00pm-11:30pm, 11:00pm-7:00am

Education:

• High school diploma or equivalency required.
• At least one year of experience with the hotel is preferred.

What’s in it for you

• Affordable Health, dental, vision Insurance
• Paid Time Off
• Sick leave
• 401k options

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.