Track and document projects and tasks and engage various stakeholders for status on deliverables and activities
Gain a high level of understanding of a wide-variety of projects including technical baseline, project schedules, dependencies, stakeholders and risks
Lead designated projects within the organization and use allocated teams, tools and processes to ensure timely delivery of program projects
Develop and maintain project and program plans and high-level project schedules with dependencies, milestones and critical path identification
Coordinate various Technical Exchange Meetings, teleconferences, team meetings, track action items and various other program tasks as assigned
Construct workflows, diagrams, and pivot tables to produce data for monthly reports
Analyze and make recommendations for policies/procedures/processes in order to increase efficiencies and streamline program activities
Prioritize requirements based on the needs of the project
Interacts with other team members and customers at multiple levels to gather, supply, or coordinate information
Ensure compliance with all customers’ policies and procedures to include TASKORDs
Ensure compliance with the Enterprise service requirements to include CONOPS, Account Management, and System Security Plans
Work closely with customers on onboarding, updates and troubleshooting issues with vulnerability scanning
Provides customer support via phone, email, or messaging services to resolve issues and answer questions. This includes maintaining communication throughout the entire process, as necessary.
Provides insight into efficiencies that can be gained from the current workflow based on an understanding of the customers’ requirements
Analyze customer feedback to assist in process improvement
Performs engineering support and system administration of specialized cybersecurity applications and systems to include installation, configuration, maintenance, patching, and back-up/restore
Provides knowledge in creation, editing, and management of scan policies, audit files, scan jobs, reports, dashboards, and custom content for specialized cybersecurity systems including but not limited to Tenable Nessus tools, web-based content, ServiceNow integration
Provides Tier 2 and 3 maintenance support for deployed cybersecurity technologies
Supports Assessment and Authorization activities related to cybersecurity technologies, where applicable
Identifies potential conflicts with implementation of any cybersecurity tools within the enterprise and develops recommendations to remediate these conflicts
Provides ideas for automating repetitive project tasks and metrics collection through the use of scripts and assists with testing/implementation to production
Updating project documentation, where applicable
Other project and corporate duties as assigned to support the customer