Department/Unit:
Practice Nursing Operations
Work Shift:
Day (United States of America)
Salary Range:
$71,612.39 - $110,999.20The Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients.
Essential Functions
• Assesses patient feedback and act as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution.
• Investigates and addresses patient complaints with support of Practice Coordinator and Manager, and AVP.
• Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible.
• Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary, including the review and oversight of practice HLD.
• Collects and manages clinical related stoplight reports and addresses clinical issues within the division.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.