*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This position is 100% onsite in Weymouth.
Required Schedule: Monday – Friday 8:30am – 5pm
The Patient Experience Representative will be responsible for: - Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.
- Schedules patients and supports the patient encounter
- Check In / Check Out:
- Greets and directs patients, families and visitors.
- Monitors daily schedule and coordinates flow with clinicians /supervisor.
- Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
- Facilitates and directs communication with Financial Counseling.
- Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings, programs and events.
- Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
- Provides routine clerical support as needed.
- Process Improvement:
- Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures.
To qualify, you must have: - High School Diploma or GED required. Bachelor’s degree preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.