Director of Data Science

Hilton Grand Vacations

Orlando, FL Posted 3/25/2025 Full Time

Come join a team and be a part of the engine that builds vacation dreams for our guest while building an empowering career with a worldwide leader in vacation ownership.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

The Director of Data Science at Hilton Grand Vacations leads a team to identify revenue-generating opportunities and enhance business efficiencies. They build and maintain an extensible data science platform using Databricks, Python, Databricks ML, and OpenAI, while exploring NLP opportunities and supporting other analytics teams. The role involves training new data scientists, addressing ad-hoc requests, and performing prediction modeling. The Director ensures MLOps, maintains production assets, and presents insights and recommendations to leadership, with performance measured by the value added to the company.

Additional Responsibilities include:

  • Identify Revenue Opportunities: Seek out and capitalize on opportunities to generate revenue and enhance business efficiencies using advanced data science techniques.
  • Build and Maintain Data Science Platform: Lead the development and maintenance of an extensible data science platform using Databricks, Python, SQL, Databricks ML, OpenAI and other tools.
  • Explore NLP and Generative BI: Investigate and implement NLP opportunities and generative BI solutions to support various business segments.
  • Support Analytics Teams: Provide a feature store and technical support to other analytics teams within the organization.
  • Engineer New Features: Rapidly develop and deploy new features to address business needs and improve data utilization.
  • Train and Mentor: Train new data scientists and provide ongoing mentorship to enhance team capabilities.
  • Address Ad-Hoc Requests: Respond quickly to ad-hoc requests and deliver actionable insights.
  • Perform Prediction Modeling: Conduct prediction modeling and calculate customer lifetime value to inform business strategies.
  • Ensure MLOps and Production Maintenance: Maintain production code, ensure MLOps, and manage production assets to guarantee reliability and performance.
  • Present Insights to Leadership: Deliver oral and written presentations to leadership, providing conclusions, insights, and recommendations.
  • Drive New Analytics Projects: Initiate and lead new analytics projects, creating metrics that bridge operational analytics to financial impacts.
  • Participate in Data Governance: Establish new metrics, manage reporting hierarchies, and improve data quality and sources.
  • Develop User Experience Strategies: Formulate strategies for delivering data science conclusions to end users with highest likelihood to gain adoption.
  • Perform Additional Duties: Engage in project-based initiatives and conduct ad-hoc analysis as needed.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces® list in 2023, awarded three sought-after Stevie® Awards in The Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work® certification for the second year in a row.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Bachelor's Degree
  • Minimum of 5 years of experience in data science, including developing analytical models and prediction modeling.
  • Minimum of 3 years of experience using Python, SQL, and Databricks.
  • Proven experience with NLP, Databricks ML, and OpenAI technologies.
  • Demonstrated ability to lead and mentor a team of data scientists, providing technical guidance and code reviews.
  • Strong communication skills, with the ability to present technical concepts to non-technical stakeholders.
  • Experience in MLOps and maintaining production code and assets.
  • Ability to quickly address ad-hoc requests and deliver actionable insights.
  • Creative, well-organized, and inspirational leadership qualities.
  • Proficiency in English, both verbally and in written form.

Preferred Qualifications

  • Doctorate Degree
  • Timeshare industry experience
  • Experience in PowerBI, Cognos or similar BI tools
  • Background in developing and implementing NLP and generative BI solutions.
  • Experience with feature store management and supporting analytics teams.
  • Proven track record of rapidly engineering new features and maintaining complex data systems.
  • Strong organizational and creative problem-solving skills

Why do Team Members Like Working for us

  • Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
  • Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
  • Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

JOB LOCATION:
Orlando, FL 32839
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