The Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.
Key Responsibilities:
- Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions
- Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution
- Manage escalation of issues as needed
- Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause
- Collaborate with Stellantis and Supplier Plants to establish and validate containment actions
- Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)
- Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models
Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings