Job ID Number
R5083
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As the Product Support Specialist, you will manage data entry of Medicaid Renewal applications, collect application documents, respond to client inquiries, and perform additional case management tasks as needed.
Job Description
We are looking for a Medicaid Product Specialist to manage the data entry of Medicaid Renewal applications, ensuring high-quality applications are entered into the eligibility system. This position will be full-time and Onsite.
What You’ll Do
Access computer inquiry systems for necessary verifications
Analyze applicants' financial data and conduct interviews to determine eligibility
Onboard new clients with an intake questionnaire
Learn and research Medicaid regulations and follow eligibility guidelines
Collect application documents securely and communicate with State Service Centers
Respond to client inquiries and track case details
Adhere to data security policies and attend staff meetings
Perform additional case management tasks as needed
Manage cases separately from other Medicaid operations using company productivity tools
Start with a lighter caseload that will increase with experience
What You'll Need
High school diploma or equivalent
Proficiency with company productivity tools
Excellent customer service and communication skills
Strong mathematical and problem-solving skills
Project management skills
Experience in Medicaid regulations and eligibility
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
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Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.