Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
•Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan,flexible spending
• 401(k) plan with company match (must be at least 18 years old)
*eligibility requirements vary by position
**medical plans vary by location
Reports to assigned B2B Sales and Development Manager.
Targeted outreach using leads list, structured daily activities, and consistent cold calling designed to accelerate membership enrollment and drive Omnia’s sales growth.
Focus is on new customer acquisition: Generates B2Bbulk sales through new andWin Back customers in an assigned territory
Utilize company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers
Follows up on all leads to maximize selling efforts
Works directly with customers virtually or through visitations at Clubs
Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders
Collaborate with internaldepartments as needed to satisfy customer needs and requests
Execute B2B plans and strategies to accomplish the organizationalobjectives
Communicate BJ’s B2B business model and value to new clients
Connect with clients in person, via zoom/teams,email, or phone to understand their business model and needs
Collect and analyze client data to learn and discern client behavior
Build client relationships that maximize sales from the current BJs assortment
Effectively deliver B2B promotion tools and resources to clients
Collaborate with internal departments and stake holders to facilitate client’s needs and fulfillment
Ability to keep accuratecustomer records
Discover and maintainknowledge of BJ’s products, services, and value proposition
Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes
Maintain awareness of client problems to communicate appropriate recommendations to management staff
Deliver revenue andprofitable margin per the sales targets for your assigned territory
Skills and Qualifications:
Bachelor’s degree in sales, communications, or related field preferred
Bi-lingual preferred
Proven verbal and written communication skills
Ability to collect, track and analyze data to draw insights that can be applied to client’s needs
Problem-solving skills
Active listening skills
Build rapport and collaborate with BJ’s stakeholders, vendors, and clients
Be able to learnnew ideas and processes
What Does anAccount Representative Do
From a list of assigned prospects + new leads, discover and qualify potential clients
Discover and quote products from BJs assortment
Present, close, and process sales orders for clients
Ensure client needs are understood and satisfied
Build and manage client relationships
Grow quarter-over-quarter revenue and margin dollars in an assigned territory.
Collect and discern information to ensure BJ’s offerings meet the individual needs of clients
Implement B2B strategies and tactics that deliver the entire BJ’s quote-to-cash process in a mutually beneficial,profitable manner
Account Representative Experience and Skill Requirements:
Bachelor’s degree preferred
1-2 years proven sales experience in the same or a related field preferred
Recognized verbal and written communication skills
Demonstrated problem-solving skills
Excellent active listening skills
Ability to build rapport and collaborate with BJ’s stakeholders, vendors, and with clients
Be able to learn and teach new ideas and processes
This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $44,500.00.