MEDICAL OFFICE REPRESENTATIVE

• Westminster, MD
• CARROLL
• KAHLERT CANCER CENTE
• Full-time - Day shift - 8:00am-4:30pm
• Clerical/Administrative
• 89056
• $17.00-$26.00
• Posted:April 17, 2025

JOB SUMMARY

Medical office representative who will work under the supervision of the Office Manager. Ensure that daily functions are performed professionally and proficiently and patient care is our first priority. Provides excellent customer service.

Responsibilities Answers the phone and directs calls, takes messages, or provides assistance directly. Super user for all desk phones in the cancer center. Proficient with the "on call" phone system process, patient appointment reminder system, and the ability to manage a 6-line phone system. Utilizes EMR communication tool to relay messages from patient to clinicians with clarity and accuracy. Messages to staff contain essential elements; right patient, right DOB, right doctor, brief description of message, and caller contact information. Queues patients arriving for appointments in to the EMR accurately in a timely fashion. Communicates effectively with internal and external customers. Greets patients and visitors and provides assistance as needed or directs to the appropriate parties/locations. Monitors waiting room to assist with patient flow. Maintains an adequate level of office supplies and necessary forms and ordering office supplies as needed for smooth department operations. Orders dietary supplies for nourishment area in the infusion room. Unpacks and checks packing slips for accuracy. Keeps department copy machines and printers stocked with ink and paper and enters work orders for maintenance as needed. Performs various clerical duties such as photocopying forms, reports and patient information, faxing forms, mailing to patients, filing forms/charts, etc. Creates and maintains department email list as requested. Processes inpatient fee tickets for all providers. Collects, reviews, and distributes all mail and miscellaneous incoming communications. Pre-authorization: Send records to advanced radiology. Speak with physicians about denials and coordinate peer to peer between the physicians and the patient's insurer. Speak with patients regarding their denials for radiological scans. Prepares referrals for specialty practices and ensuring 100% accuracy. Ensuring proper referral is on file. Responsible for gathering information and/or records from patients/other offices for new patients referred to our practice. Work closely with scheduling and providers. Responsible for sending out dictations. Performs other duties as assigned. Seeks clarity with new assignments. Participates in on-going process improvement projects. Prepares documents for scanning into the electronic medicals records (EMR). Examines pages and verifies patient identifications on each page. Removes documents that are not maintained as a permanent part of the record. Scans documents into EMR and indexes scan documents and provide quality control by accurately assigning patient names to each document within the medical record after scanning according to procedure; quality review each page of the records to ensure integrity of information and quality of scanning process making sure the correct patient information is in the correct record.

REQUIREMENTS

• 3-5 years in a Medical Office eperience required.