Ramp Operations Supervisor

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Ramp Operations Supervisor is responsible for overseeing and coordinating all ground-level activities related to aircraft catering and loading. This role requires a strong emphasis on safety, efficiency, and customer service. The supervisor will ensure seamless operations, on-time performance, and adherence to company standards and regulatory requirements.

This position requires schedule flexibility. You will be working on a shift rotation with 2-3 other supervisors for each shift (day, swing, night); weekends are required, will have 2 consecutive days off during the week.

Perks:
• Medical, Dental, Vision ELIGIBLE DAY 1!
• Employer-paid life insurance, AD&D, & and a variety of voluntary benefits. (ELIGIBLE DAY 1!)
• Tuition Reimbursement
• Vacation, Sick, and Holiday Pay
• 401(k) including company match
• Free Meals & Parking
• Flight Discounts
• Opportunities for Advancement

Main Accountabilities

• Oversees daily ramp operations, including loading and unloading of catering equipment and supplies.
• Manages ramp personnel, including scheduling, training, and performance management.
• Ensures compliance with all safety regulations, including OSHA, FAA, and TSA guidelines.
• Conducts regular safety inspections and training sessions.
• Coordinates with flight operations and catering teams to ensure timely and accurate loading of aircraft.
• Monitors and optimizes ramp efficiency, including equipment utilization and workflow.
• Resolves operational issues and problems in a timely and effective manner.
• Maintains accurate records and reports on ramp activities and performance metrics.
• Collaborates with other departments to ensure smooth operations and customer satisfaction.
  

Knowledge, Skills and Experience

• Two to Five years of previous experience in ramp operations or a related field.
• Problem solving and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications
• Valid driver's license and ability to operate ground service equipment.