As one of the leading final expense companies in the nation, Senior Life Insurance Company is passionate about giving the best service to our customers. As a customer service representative for Senior Life, you will be given the opportunity to help families and agents on a daily basis. The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner for clients of Senior Life Insurance Company. The position offers an opportunity for individuals to grow within the industry and establish a long-term career with a nationwide company.
Responsibilities:
Provide a personalized experience for every single client through product expertise and outstanding service
Have a thorough understanding of Senior Life Insurance Company products and services
Keep records of customer interactions, process customer accounts and file documents
Manage all phases of the client experience from initial contact through delivery Represent our brand through communication, personal appearance, and professionalism
Build sustainable relationships of trust with clients through open and interactive communication
Other job duties as assigned
Basic qualifications:
High school diploma
Bilingual is a plus
Excellent communication skills
Excellent computer proficiency
Ability to meet deadlines in a timely manner
Strong customer service and communication skills
Proficient in Microsoft Office and data entry
Experience in call center or outbound calling
Insurance Industry experience is a plus but not a requirement, we provided training
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Shift:
8 hour shift
Ability to Commute:
Thomasville, GA 31792 (Required)
Work Location: In person