Work whereevery momentmatters.
Every day, almost 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Central Intake Coordinator.
With a goal of achieving excellence in every patient and customer experience, the Central Intake Coordinator’s core purpose is to review referral documentation to clinically assess and align the appropriate level of care, services and programs with the goals of care for the patient based on the information received from the referral source, field Transitional Care Coordinator and/or patient. The CIC will ensure completeness of the referral record, follow-up and collect missing referral documents required for HH regulatory compliance, communicate and coordinate care with Case Management and field TCCs, obtain verbal orders when missing from initial referral documents, monitor fax queue for documents received after initial referral is processed, maintain ownership of all agency referrals after initial processing, process and follow-up on transfer patients and manage patient PING database for HH admissions. The CIC will :
• Become educated on levels of care and service across the healthcare system, care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the pot-acute continuum. Serves as a bridge between the SSO, healthcare team and the patient and/or caregivers.
• Communicate and coordinate referrals and patient care with the onsite TCCs and/or clinical areas to provide seamless care to patients. Acts as agency’s point of contact and liaison for other agency departments.
• Locate patients that transfer to hospital and communicate with clinical teams and TCCs.
• Receive and resolve inquiries for referral data/items required for coding and billing.
• Effective communication skills, self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of H3W Leadership Behaviors and modeling
• Efficiency and accuracy in completing work as assigned.
• Adherence to regulatory and agency policies and procedures.
• This position is within our Homecare Customer Service Department. It is a clinical position with no face to face contact with patients and referral sources.
• Accountable for team performance in achieving desired clinical and operational performance measures.
• Identifies and facilitates professional development needs and competency for staff.
•Collaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care, to include obtaining, clarifying, validating service requests and completing verbal orders.
•Communicate with transitional care staff, clinical colleagues, physician’s offices, and home care staff to coordinate homecare orders, follow up appointments, risk factors, insurance parameters and goals of care.
•Ensure collection and appropriateness of referral documents to support sound medical practice.
•Reviews demographic and clinical pre-admission documentation, ensuring accuracy of information. Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implemented.
•Consistently communicates with HHCAH management to make sure all issues and problems are seamlessly handles so that both the patient and the referral sources are satisfied with the results and process.
•Providing consultation to referral source on community resources and home care issues.
•Ensuring adherence with referral management protocols, policies and procedures.
•Building and supporting positive, effective relationships across the continuum and with the patients and communities we serve.
•Utilizing sound clinical judgment identifying risk and safety concerns and triaging appropriately.
•Responding to internal and external communication timely and accurately.
•Acts as a liaison to SSO, HHCAH staff, departments and customers both internally and externally
•Locate and follow-up on transfer patients and communicates status to clinical teams and onsite TCCs
•Assist Homecare Customer Coordinators with F2F requirements and MD verification, when work volumes are high
•Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency
•Demonstrates H3W Leadership Behaviors and supports the team in culture and team building initiatives.
Qualifications
Education:
LPN with an active license to practice in the state of CT. Bachelors degree preferred
Minimum Experience
1.Minimum of three years nursing experience in clinical specialty area.
PreferredExperience
1.Minimum two years in homecare
Language Skills
Strong written and verbal communication skills.
Language Skills
Strong written and verbal communication skills.
Knowledge, Skills and Ability Requirements:
•Ability to effectively communicate at all levels within the organization and share knowledge, ideas and information.
•Demonstrated success in project management planning and leadership ability.
•Able to understand problem situations, solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiative.
•Knowledge of relevant industry standards and proper process application to project or new business/service venture.
•Ability to balance financial, quality, people and customer expectation appropriate to business situation.
•Intermediate to advanced MS Outlook, Word, Excel and PowerPoint, and Microsoft Project.
We take great care of careers
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.