All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility: Customer Experience
•Role models REACH principles with internal / external customers
•Supports a positive store culture and embodies all aspects of a Green Culture Pulse
•Promotes TJX Rewards credit and loyalty programs during customer interactions
•Supports and responds to all Front End coverage needs
•Supports and responds to all Dressing Room and Jewelry needs
Human Resources
•Upholds a culture of honesty, integrity, and respect
•Communicates accurately and effectively with management and Associates
•Accepts ongoing recognition and constructive feedback
•Adheres to all labor laws and Associate meal and break period policies
Store Operations
•Maintains all organizational, cleanliness, and recovery standards for the sales floor andparticipates in the maintenance/cleanliness of the entire store, e.g. Single Queue, AssociateLounge, backroom and facilities
• Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
• Processes and prepares merchandise for the sales floor following Door to Floor and Working Smart principles
• Adheres to all Front End policy and procedures including the ringing sequence and all operational controls (RIL, Voids, Refunds, etc.)
• Balances register draws and or cash office as required
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor
Merchandising
• Maintains and upholds merchandising philosophy
• Adheres and upholds all merchandise and signage standards
• Partners with Merchandise Coordinator on the creation and maintenance of compelling features, flexing the sales floor as needed
• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
• Initiates and participates in store recovery as needed throughout the day
Loss Prevention & Safety
• Supports and participates in store shrink reduction goals and programs
• Adheres to all operational and loss prevention controls in accordance with company guidelines and policies
• Properly handles damages, no tickets, and mismates
• Identifies and communicates alert signals and potential safety issues immediately to management/loss prevention to ensure a risk-free environment
• Does not engage in the pursuit of or apprehension of shoplifters
Non-Essential Job Functions
• Other duties as assigned
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.