All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
JOB SUMMARY
Responsible for protecting the assets of the Company, including Associates, Customer,
merchandise, money, and property. Supports the District Loss Prevention Manager and Store
Management by executing core responsibilities, including external/internal theft resolution,
encouraging a culture of honesty, and supporting/validating shrink/safety programs and
operational excellence in partnership with the store team. Exercises sound judgment in
decision-making to ensure their safety, the safety of others, and the protection of the Company
brand. Adheres to Company policies and maintains and supports Company culture and values.
Duties and Responsibilities
• Utilizes all available resources (i.e., documentation of external incidents, store external theft
reports, video surveillance, archive video review, shared elements, LP and/or NTF blitzes,
etc.) to identify external theft activity. Observe, apprehend and/or deter any acts of
dishonesty from external sources (e.g., shoplifting, habitual shoplifters, organized theft
activity, ticket switching, etc.) at a level consistent with store shrink and theft activity with
measured and balanced results.
• Maintains appropriate evidence, demonstrates understanding of law enforcement
procedures, and professionally participates in legal activities as needed (e.g., court
appearances, law enforcement communication, etc.). Files police reports on external theft
incidents that are significant in nature to communicate current theft trends and activity to law
enforcement and provides digital evidence as requested to support potential prosecution of
shoplifting subjects.
• Adheres to established shoplifter guidelines (i.e., elements of proof, safety, non-violence
policy, boundaries, non-productive detainments) and applies the Company priority decision
making process and voluntary compliance techniques to ensure all apprehension attempts
are made safely and in the best interests of the Company.
• Initiates internal incidents and conducts supervisor-approved investigations (e.g., recognizes
suspicious activity, conducts fact findings, conducts surveillances, and communicates
findings) with consistent and measured results. Uses proprietary Company case
management platform to document internal incidents to maintain electronic case file,
documenting case initiation, investigative tactics assigned and/or completed, and the steps
of the investigative process.
• Utilizes all available resources to resolve investigations. (i.e., surveillances, video review,
store paperwork, cash charting, TipLine/Hotline, exception reports, etc.) to
initiate/substantiate internal cases.
• Maintains an effective partnership with store management and Associates through active
engagement in shrink reduction, shrink messaging, damage prevention, and Associate
safety.
DRAFT rev. 04.01.24
• Actively supports and validates Associate use of Company shrink resources to
mitigate/reduce shrink (e.g., TipLine/Hotline, Associate awareness training, new hire LP
orientations, damage programs).
• Monitors and validates the physical security and safety of the store and Associates (e.g.,
cash handling, alarm system, locks and keys, camera system, safety guidelines).
• Completes all administrative duties in a timely and effective manner (e.g., case
management, investigative reports, audits).
• Encourages safety awareness, helps maintain a risk-free environment, and communicates
workplace safety issues to management in a timely manner.
• Performs other duties as assigned.
Specify the number of Associates receiving day-to-day guidance/direction.
Providing Direction/Guidance 0
List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact.
Indicate the position or title of the internal contact(s), or the name or type of organization for
external contact(s). For the purpose of the contact, please indicate if the nature of that contact is
to deliver information, gather information, exchange information, coordinate activities and/or
direct activities.
Internal Contacts Purpose of Contact
LP Management
Store Management
External Contacts Purpose of Contact
Customers
Law Enforcement
Court Officials
Lawyers
Vendors
Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in
Accounting, Law Degree).
High school diploma or equivalent
Minimum job skills required to perform this job (for example: programming languages,
strong interpersonal skills, computer software packages).
Strong written and verbal communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Minimum experience required to perform this job.
0-2 years of experience in retail or security
List specific jobs which could prepare an individual for this job.
Prior retail experience
Loss Prevention Customer Service Associate I
Loss Prevention Customer Service Associate II
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.