Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
Job Summary
Responsible for promoting highly satisfied customer experience. CECs overee a team of associates at the Front End, ensuring the education and execution of the proper ringing sequence and the promotion of all loyalty programs. CECs lead by example by engaging and interacting with all customers, embodying our REACH philosophy and maintaining a clean and organized store environment.
Duties and Responsibilities
Customer Experience
- Role models and executes the REACH principles
- Creates a positive internal/ external customer experience utilizing all aspects of Culture Pulse
- Trains and coaches Associates on personalizing the customer experience while promoting TJX Rewards and all loyalty progrmas
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Updates Associates on current customer experience feed back goals, and initiatives
-Supports and responds to all Dressing Room and Jewelry (TJ Maxx) needs
Human Resources
- Promotes a culture of honesty and intergrity
- Takes an active role in the training and mentoring of Associates on Front End Smart principles and Best Methods utilizing appropriate company resources and tools
- Promotes a culture of honest and integrity
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Adheres to all labor laws and Associate meal and break period policies
Store Operations
- Executes and adheres to all Company directives, supporting Business Readiness Evalucation (BRE)
- Maintains and monitors operational conrols including change fund
- Assigns registers and coordinates breaks and lunches for all Associates in the store
- Ensures proper POS staffing levels, calling Associates fo rback up as needed
- Audits and approves all applicable paperwork
- Maintains an organized and clutter free shopping environment, ensuring merchandise go back are returned to the sales floor
- Monitors POS and EAS equipment, communicating issues to management
Merchandising
- Maintains and upholds merchandising philosophy and value equation
- Partners on ensuring Single Queue is full, impactful, and set per compay guidelines
- Adheres and upholds all merchandise and signage standards
- Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
- Takes an active part in maintaining store standards and recovery of the sales floor and single queue
Loss Prevention & Safety
- Supports and participates in store shrink reduction goals and programs
- Ensures all operational and loss prevention controls are in accordance with company guidelines and policies
- Ensures proper and timely handling of damages, no tickets and mismates
- Identifies and communicates alert signals and potential safety issues to management and loss prevention
- Promotes safety awareness and supports and maintenance of a risk-free environment
Non-Essential Job Functions
- Other duties as assigned
At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.