Store Director

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .

ALL ABOUT STORE LEADERSHIP

You run a profitable growth business that has one purpose: to help all families discover the joy of everyday life. You lead a sales force of experts, advocates and consultants that discover guests’ needs and offer solutions to earn their loyalty.

You lead teams that are passionate about making sure guests get what they came for (plus a little more) every time they shop at their store. You develop leaders who care about their team members, and team members who care about their guests and each other.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Store Director can provide you with the skills and experience of:

• Guest service fundamentals and experience building and managing a guest first culture across the store
• Retail business financials (e.g. payroll, profit and loss) and driving sales growth
• Creating store specific strategies and managing your team to deliver results
• Retail business fundamentals for total store: sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businesses
• Setting and planning total store quarterly business priorities and managing a team to deliver on sales goals
• Making business decisions by assessing market competition, understanding guest insights and feedback
• Managing a large team of hourly team members and leaders as well as leaders of leaders
• Recruiting, selecting, talent management and talent planning across all departments of the store

As a Store Director, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Own your store’s overall business to drive efficiency and grow sales

• Lead and create a service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the service standard
• Demonstrate and promote a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• In partnership with HR, support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
• Leverage your reports (financial, operational, safety, food safety, team and guest) to understand the business and make decisions
• Lead and create a culture of executing all best practices by understanding where operational shortage can occur throughout the building, build routines and action plans to resolve opportunities, and establish clear goals and expectations to hold team accountable
• Lead a culture of financial accountability through following your leadership headcount guideline, payroll management and hourly overtime guidance
• Understand sales trends and your role in sales growth and how each department and team contribute and impact total store profitability.
• Lead your team to drive profitable sales growth in all areas of your store
• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
• Build relationships that are important to the store’s community to address the most pressing local needs
• Lead an efficient operation to fund future growth
• Create and lead a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team members accountable to working in a safe matter to benefit themselves and others
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• Always demonstrate a culture of ethical conduct, safety (including food safety) and compliance; Lead and hold the team accountable to work in the same way

Cultivate a guest-centric and engaged team

• Create and lead the scheduling process to publish schedules that meet the needs of your business, while providing a consistent guest experience and aligning with team member availability and desired hours
• Lead a talent culture through taking an active role in the development of your leaders to be champions of a guest-centric culture
• Lead the team and model our guest service behaviors with the goal of exceeding guest experience expectations
• Drive a guest-obsessed culture that balances both the in-store and digital guest to deliver on store sales goals and execute to meet daily timelines
• Champion a physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (including the Target App, RedCard, Target Circle, Drive Up, Order Pick Up and Shipt)
• Recruit, hire and retain a passionate team for area specific knowledge and expertise
• Invest in and follow up on personal and team training to enhance skills and capabilities, following up to consistently achieve timely completion of required training
• Lead an open-door culture where leaders and team members feel heard and issues are quickly resolved
• Lead a culture of accountability through clear expectations and consistent performance management
• Create sustainable talent strategies to fuel career progression and continued team growth
• Own and implement leadership schedules that align to guest and business needs (including weekends, mornings, evenings, overnight and appropriate seasonal adjustments)

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to take care of our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
• Leading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we do
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Store Director. But there are a few skills you should have from the get-go:

• Four-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Manage conflict and lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Welcoming and helpful attitude
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance

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