Operations - Team Leader - Inbound

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .

ALL ABOUT GENERAL MERCHANDISE

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, instock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest first culture on your team
• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Helping build a team of hourly team members

As an Inbound Operations Lead, no two days are ever the same, but a typical day w most likely will include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard
• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
• Be an expert of operations, accuracy and efficiency
• With ETL guidance, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
• Help create a scheduling plan with guidance from your ETL based off of monthly and weekly business workload and guest traffic
• Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends)
• Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve
• Enable a consistent experience for our guests by ensuring product is in stock and available
• Assist your ETL in leading and following-up on organizational and operational change
• Evaluate candidates for open positions and develop a guest-centric team
• With ETL guidance, establish clear goals and expectations and hold team members accountable to expectations
• Assist your ETL in leading team onboarding and learning
• Lead and coach team members to ensure accuracy and efficiency in all inbound processes per direction of your ETL
• With ETL guidance, close knowledge and skill gaps of team members through training and experiences
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Support your ETL to and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• If applicable, as a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you, that’s why we love working at Target
• Leading teams who are stocking, setting and selling Target products sounds like your thing, that’s the core of what we do
• You aren’t looking for a Monday - Friday job where you are at a computer all day, we are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few things you need from the get-go:

• High school degree or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Ability to:
  • Lead and hold others accountable
  • Learn and adapt to current technology needs
  • Work independently and as part of a team
  • Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude
• Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Americans with Disabilities Act (ADA)