Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different
JOB SUMMARY
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and
interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness)
philosophy and maintaining a clean and organized store environment. Adheres to all operational,
merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order
to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility:
Customer Experience
• Role models REACH principles with internal / external customers
• Supports a positive store culture and embodies all aspects of a Green Culture Pulse
• Promotes TJX Rewards credit and loyalty programs during customer interactions
• Supports and responds to all Front End coverage needs
• Supports and responds to all Dressing Room and Jewelry needs
Human Resources
• Upholds a culture of honesty, integrity, and respect
• Communicates accurately and effectively with management and Associates
• Accepts ongoing recognition and constructive feedback
• Adheres to all labor laws and Associate meal and break period policies
Store Operations
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and
participates in the maintenance/cleanliness of the entire store, e.g. Single Queue, Associate
Lounge, backroom and facilities
• Maintains all floor care cleanliness standards including the maintenance and operation of the
scrubber and buffer
• Processes and prepares merchandise for the sales floor following Door to Floor and Working
Smart principles
• Adheres to all Front End policy and procedures including the ringing sequence and all operational
controls (RIL, Voids, Refunds, etc.)
• Balances register draws and or cash office as required
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor
Merchandising
• Maintains and upholds merchandising philosophy
• Adheres and upholds all merchandise and signage standards
• Partners with Merchandise Coordinator on the creation and maintenance of compelling features,
flexing the sales floor as needed
• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
• Initiates and participates in store recovery as needed throughout the day
Loss Prevention & Safety
• Supports and participates in store shrink reduction goals and programs
• Adheres to all operational and loss prevention controls in accordance with company guidelines
and policies
• Properly handles damages, no tickets, and mismates
• Identifies and communicates alert signals and potential safety issues immediately to
management/loss prevention to ensure a risk-free environment
• Does not engage in the pursuit of or apprehension of shoplifters
Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all They have a lot of fun doing it.
We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.