Job ID: 259031
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Finance
Remote Eligible: Yes
Company Overview:
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity:
Your role at Sephora: The Risk & Investigative Specialist’s will be a key member in providing support to the Risk & Fraud Team at Sephora Corporate. You will have an investigative mind set, think analytically and outside the box and must be able to communicate effectively to the team and upper management. As a Fraud Specialist, you will be reporting to the Sr Manager Investigative Strategy & Fraud.
In addition you will...
- Run assigned investigative reporting and providing full investigative detail to appropriate leader
- Ability to run social media investigations and provide in-depth reporting on activity of subjects
- Review team processes, identify efficiency opportunities, and partner with leadership on how to improve
- In-depth review of Sephora systems and providing gap analysis where losses could occur.
- Analyze data from various source systems such as chargebacks, appeasements, returns, and other to prevent future risk and loss.
- Analyze and summarize large, complex, sensitive data using an array of systems and methodologies to identify trends indicative of fraud.
- Provide substantive analysis on fraud, abuse, and other loss causing activities, providing recommendations to leadership on potential solutions or policy enhancements.
- Work with law enforcement agencies as needed to comply with subpoenas by supplying requested information, reports, and documentation.
- Summarize key findings and recommend anti-fraud processes and system enhancements.
- Execute ad-hoc projects and adhere to agreed upon deadlines as needed.
- Provide troubleshooting support for retail systems that support fraud & theft prevention such as CCTV
We'd love to hear from you if you have...
- 2-5 years of experience in a call center environment, e-commerce or banking industry
- Experience in database querying or interpreting large datasets (data model, SQL, R)
- Previous experience in e-Commerce is a plus or a similar online fraud role is preferred.
- Ability to work independently and make complex investigative decisions.
- Excellent verbal and written communication skills.
- Ability to review and suggest enhancements/revisions policies and procedures.
- Ability to effectively communicate with all levels of staff and management.
- Ability to effectively communicate with all levels of team and department leadership when identifying and reporting trends.
- Punctuality and schedule adherence is essential.
- Must be flexible and be ready to work in a dynamic shift environment – weekends, holiday and evening shifts may be required.
- Vacation blackout period applies during the holiday season.
- Motivated self-starter and comfortable taking initiative on assigned tasks.
- Creative problem solver – comfortable sharing new ideas with peers and management.
The target hourly pay for this position is $30.77 - $34.39 per hour. The actual hourly pay offered depends on a variety of factors, which may include, as applicable, the individual applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which include comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you’ll enjoy…
- The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.