JOB SUMMARY
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
Duties and Responsibilities
- Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
- Drives customer loyalty through all programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback,goals,and company initiatives
- Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
- Provides ongoing recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
- Audits and approves all applicable paperwork
- Maintains cleanliness,recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment,communicating issues to management
- Executes and adheres to all Company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
- Other duties as assigned
Specify the number of associates receiving day-to-day guidance/direction:
- Position does not have any direct or indirect reports
Minimum formal education, if any, required to perform this job
- High School graduate or equivalent degree preferred
Minimum job skills required to perform this job
- Available to work flexible schedule including evenings and weekends
- Ability to work as a team member
Excellent interpersonal skills - Exceptional customer service skills
Ability to lift heavy merchandise with/without reasonable accommodations - Ability to train and provide direction to others
Ability to run a register/handle money
Must be able to handle confidential information with discretion
Minimum experience required to perform this job:
- Experience as a coordinator or previous retail/supervisory experience preferred
List specific jobs which could prepare an individual for this job:
- Merchandise Associate
- Merchandise Coordinator
Backroom Coordinator
Organization Chart
Reports To:
Store Manager
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Assistant Store Manager
Other Job Titles Reporting to This Position’s Supervisor:
- Merchandise Associates
- Merchandise Coordinator
- Backroom Coordinator
- Store Cleaning Associate
At HomeGoods, we embrace the unknown? - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.
Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.