Kohl’s is immediately hiring full-time Collections Representatives to join our team! Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role that requires the ability to work from home.
Starting Pay $18.00-$21.00 based on experience
Kohl’s associates receive great perks, such as:
Medical, Dental, Vision Insurance (and more!)
401k with company match and Flexible Spending Accounts
Onsite Wellness clinic (SAT only- free for all associates and their family members)
Education benefits via Guild
15% associate discount, with pop ups to 35% during associate appreciation sales
The Collections Representative is akey member of the Kohl’s team, responsible for:
Support inbound and outbound calls to customers in an attempt to bring their Kohl’s Card account current.
Build strong customer relationships by delivering excellent customer experience
Actively listen to customers’ needs and appropriately communicate a resolution
Deliver consistent customer experience for one or more lines of business through attention to detail and creative problem solving
Resolve customer concerns, including Kohl’s charge inquiries and payments, and collections on early to advanced levels of delinquency
QUALIFICATIONS
REQUIRED
Minimum 6 months to 1 year experience in a customer service environment
Effective verbal and written communication skills
Ability to multitask
Ability to interact well with others in a team oriented environment
Adaptive and flexible to changing technologies, processes and environments
PREFERRED
Start Date (Orientation) : April 14, 2025 - 8:00am - 5:00pm
Training (3-4 weeks on-site): Monday - Friday 8:00am - 5:00pm (1 hour lunch)
Work Schedule:
Apply today!
Kohl’s is an Equal Opportunity Employer