PCSS Client Services Manager
North Charleston, SC
ThePCSS (Personal Care and Support Services) Customer Service Manager is the voice of our customer and employee experience at InterimHealthCare PCSS. The Customer Service Manager is responsible for coordinating quality care for our clients. The CSM will appropriately assign qualified staff, schedule client services, communicate effectively the information needed for staff success, as well as the ability to identify problems and independently problem-solve to promote customer satisfaction.This role is critical for Interim HealthCare PCSS to provide top-quality care and being a place employees want to work. As the Customer Service Manager, you will play a crucial role in our business operations. If you want to make an impact by helping others live their best lives apply today!
Our Client Service Manager enjoys some notable benefits:
- $23.00 to $26.00 an hour DOE
- Weekly Pay
- PTO, Medical, Dental, Vision, and 401k
- Career growth opportunities
- InSperity Perks: Earned Wage Access, Banking and Card Member Discounts, Cashback, and More
As The Client Service Manager here's a big-picture view of what you'll do:
- Communicate clearly, kindly, and effectively as a management representative of Interim HealthCare PCSS (Personal Care and Support Services).
- Completes Intake Process for new clients, including data entry in the electronic system, and maintain accurate information while services are provided.
- Maintain accurate staff availability and compatibility information
- Scheduling of client services, understanding the needs of the clients and assign appropriate staff. Consistent scheduling is crucial to customer service and the responsibility of this position
- Payroll verification to include, but not limited to, daily verification of schedules and visits, follow-up as necessary, and communicating with both clients and staff.
- Provide supervision, training and counseling, as needed to staff to ensure quality care and services
- Responsible for staff Annual Performance Evaluation and Performance Improvement Plans
- Assist with HR functions, as requested. This includes employee records management, and new employee orientation/onboarding.
- Collaborate with other departments as needed.
- Participates in daily, weekly and quarterly department meetings. This includes, but is not limited to, participation in our Quality Improvement program to identify areas for improvement through audits, and resolution to correct and improve processes.
- On-Call rotation, providing assistance to clients and staff outside of business hours
- Must strictly adhere to the Health Insurance Portability & Accountability Act (HIPAA) requirements regarding privacy and security of health information.
- Ensures compliance with federal, state, and local laws and regulations
- Performs other duties as assigned.
A few must-haves for our Client Service Manager:
- Associate degree (or higher) in related field is preferred.
- Previous home care experience.
- 1+ years of office administration experience.
- 1+ years scheduling experience in home care or related business.
- Identifies and implements innovative and creative solutions to resolve workforce challenges.
- Excellent verbal and written communication skills.
- Must be an excellent multitasker with tremendous follow up skills
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn information systems.
Why Work for Interim HealthCare
Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of medical professionals. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates therapists, and a passion to put patients first. Join a nationwide network of medical professionals who are making a significant impact in the lives of others through the medical expertise they provide.
#Pando