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Customer Service Jobs
Full Time
12/8/2024
Toronto, ON C6A
(24.3 miles)
What you will doThe Customer Business Manager II is part of the Sustainable Infrastructure, P3 business at Johnson Controls. This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. In addition, the CBMII manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance, and governance. Ideal candidate will be a seasoned technical lead and business manager with a high-tech knowledge of the HVAC, BAS, Electrical, Fire and security systems.How you will do itUnderstand contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes.Provide timely and effective communications with all employee levels within the project, the Customer’s organization, and JCI. Building a strong win-win relationship.Work closely with the Customer to ensure alignment with contract requirements and operational policies.Provide technical and management direction to maintenance management service contractor.Establish process performance metrics; around work request by scheduling, tracking, analyzing, and reporting performance in terms of completion, quality, safety, costs, and Customer Satisfaction. Taking corrective actions as needed to bring about required change.Review and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner.Manage, direct and schedule day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented.Manages staff, including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives.Select and train all project employees and administering JCI policies, procedures, and standards to ensure that JCI employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.Serve as a role model, mentor, and valued resource for the Customer and JCI.Share process improvements and lessons learned with peers.Experienced with directing, planning, developing and implementing strategic and operational plans.Experienced in management of multi-disciplinary teams and working groups.Lead Customer meetings.Oversee performance reviews for all on-site FM Team members and primary sub-contractors.Manage Contract Compliance requirements.Perform periodic planned and random site ‘evaluation inspections’ to continuously monitor front line performance.Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required.Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.What we look for[Required Qualifications – Education, Skills & Experience]Bachelor’s Degree in either Business, Mechanical Engineering, Electrical or equivalent experience in a Facility Management discipline with 10 years or more experience.Five years of HVAC, Facilities, Housing or a parallel industry.Ability to work around the customer’s Key Process Indicators (KPI’s) and think strategically for long- and short-term process improvements that will improve on safety, reliability, and energy costsThorough understanding of contracts, contract interpretation, SOP’s, KPI’s and their interrelation with P3 model.Two years of management leadership experienceDemonstrated ability to communicate effectively with internal and external customersOperations knowledge of disciplines in Engineering, Property Management, and sales.Advance MS Office computer skills, Excel, PP, process improvement software, etc.Who we areJohnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Part Time
12/8/2024
Newmarket, ON
(0 miles)
Jenna discovered COLLABORATION working at TJXJenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locationsProcessing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintainedDemonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelinesAssisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiriesFor a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:High school education or equivalent work experienceExcellent customer service, communication (verbal and written) and time management skillsThe ability to set up and maintain a warehouse environmentHourly range: $17.20 - $18.20 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distribution Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Full Time
12/1/2024
Ontario, ON L4K 5W4
(15.9 miles)
Job ID: 259082Location: ON-Vaughan Mills (0858)Address: 1 Bass Pro Mills Dr, Unit #232, Ontario, ON L4K 5W4, Canada (CA)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Part TimePosition Type: RegularYou’ll love working here…As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the product, but about making a client's day through teaching, inspiring, and playing, together. Best of all, you’ll love working with our diverse teams and leaders, who really care about you and help you evolve.Key Responsibilities: • Provide Personalized Beauty Consultations: Understand clients' beauty goals and recommend suitable products and services.• Perform Beauty Services: Provide customized beauty services, including makeup application and skincare treatments. Ensure you adhere to health and hygiene standards.• Demonstrate Product Application: Showcase your expertise in makeup techniques and skincare routines.• Stay Current with Beauty Trends: Stay updated about the latest beauty trends, new products, and brand launches at Sephora.• Deliver Exceptional Client Service: Create a welcoming and inclusive environment for all clients. Handle bookings and rebooking of beauty services.• Participate in Sales and Promotional Events: Be part of sales events and promotions, driving customer engagement and contributing to the store's sales goals.Qualifications/Experience: • 1-3 years' prior experience in retail sales or services.• Knowledge about trending beauty products.• Passion for client service and selling.• Strong communication skills, ability to multitask.• Consistent and reliable attendance.• Flexible availability to work during peak retail hours.• Ability to lift and carry up to 50 poundsWhile at Sephora, you’ll enjoy…The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with. The product. Employees enjoy a product discount and receive free product various times throughout the year.The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Part Time
12/8/2024
Richmond Hill, ON
(12.8 miles)
Jenna discovered COLLABORATION working at TJXJenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locationsProcessing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintainedDemonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelinesAssisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiriesFor a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:High school education or equivalent work experienceExcellent customer service, communication (verbal and written) and time management skillsThe ability to set up and maintain a warehouse environmentHourly range: $17.20 - $18.20 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands._________________________________________________Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distribution Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Full Time
12/1/2024
Ontario, ON L4K 5W4
(15.9 miles)
Job ID: 259083Location: ON-Vaughan Mills (0858)Address: 1 Bass Pro Mills Dr, Unit #232, Ontario, ON L4K 5W4, Canada (CA)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the product, but about making a client's day through teaching, inspiring, and playing, together. Best of all, you’ll love working with our diverse teams and leaders, who really care about you and help you evolve.Key Responsibilities: • Provide Personalized Beauty Consultations: Understand clients' beauty goals and recommend suitable products and services.• Perform Beauty Services: Provide customized beauty services, including makeup application and skincare treatments. Ensure you adhere to health and hygiene standards.• Demonstrate Product Application: Showcase your expertise in makeup techniques and skincare routines.• Stay Current with Beauty Trends: Stay updated about the latest beauty trends, new products, and brand launches at Sephora.• Deliver Exceptional Client Service: Create a welcoming and inclusive environment for all clients. Handle bookings and rebooking of beauty services.• Participate in Sales and Promotional Events: Be part of sales events and promotions, driving customer engagement and contributing to the store's sales goals.Qualifications/Experience: • 1-3 years' prior experience in retail sales or services.• Knowledge about trending beauty products.• Passion for client service and selling.• Strong communication skills, ability to multitask.• Consistent and reliable attendance.• Flexible availability to work during peak retail hours.• Ability to lift and carry up to 50 poundsWhile at Sephora, you’ll enjoy…The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with. The product. Employees enjoy a product discount and receive free product various times throughout the year.The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Full Time
12/8/2024
Oakville, ON
(42.8 miles)
Purnima discovered RECOGNITION working at TJX.Recognized as a “TJX Joy Ambassador" on multiple occasions, Purnima says it's here that she learned the power of joy. The teamwork, support and creative problem-solving you'll be a part of, deserve to be recognized every day.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say there’s no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store’s fashion, brand, and value strategy through dynamic feature changes.For a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:Minimum 1 to 2 years relevant experience; retail or service industry experience is preferredHigh School education or equivalent experienceExcellent problem solving and communication skills including verbal, written and active listeningExceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operationsThe ability to set up and maintain a warehouse environmentHourly range: $19.20 - $24.00 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Full Time
12/8/2024
Vaughan, ON L4K 5W4
(15.9 miles)
Job ID: 254301 Location: ON-Vaughan Mills (0858) Address: 1 Bass Pro Mills Dr, Unit #232, Vaughan, ON L4K 5W4, Canada (CA) Full Time/Part Time: Part Time Position Type: Temporary Who we are behind the stripes: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 featuring nearly 300 brands. Sephora offers beauty products including cosmetics, skincare, body, fragranceand haircare. Sephora opened its first Canadian store in Toronto in 2004. Sephora currently operates over 360 stores across North America and in 33 countries worldwide. You’ll love working here… As a Beauty Advisor you will provide friendly and knowable service to all clients in our Colour, Skincare, Fragrance & Cash areas.Passionate about Clients Greet all clients who enter the store with enthusiasm. Provide courteous, knowledgeable service to clients. Determine client's needs and suggest products to meet their needs. Communicate product knowledge to clients as appropriate. As required, provide makeovers to clients.Training & Development Ensure that "in-depth" brand training is successfully completed for designated team members. Actively pursue additional product knowledge as needed. Cross train other Beauty Advisors.Operational Excellence Participate in inventory control. Communicate inventory issues/concerns to Manager. Ensure compliance with sampling policies and procedures. Be knowledgeable of special events/animations within the store. Participate in programs to reduce shortage/loss. Designated advisors to be knowledgeable of cashier functions. We’d love to hear from you if…You have one to three years’ experience in retail or service industry.You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.You are able to have a flexible work schedule and work days, nights, and weekends. While at Sephora, you’ll enjoy…The people You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.The product Employees enjoy a product discount and receive free product various times throughout the year. (Think your friends and family love you now Just wait until you work at Sephora!)The education Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.The LVMH family Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Full Time
11/15/2024
Vaughan, ON L4K 5W4
(15.9 miles)
Job ID: 241723 Store Name/Number: ON-Vaughan Mills (0858) Address: 1 Bass Pro Mills Dr, Unit #232, Vaughan, ON L4K 5W4, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You’ll love working here… The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. We’d love to hear from you if… You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service. While at Sephora, you’ll enjoy… The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.The perks. Think you’ve tried it all Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
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