Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsRECRUTEMENT POUR L’AVENIR. Cette offre d’emploi concerne une possibilit d’emploi future. Si ne voyez aucun poste qui vous intresse pour l’instant, soumettez quand mme votre curriculum vitae afin que nous puissions en tenir compte lorsqu’un autre poste bilingue sera disponible. Veuillez noter que nous communiquerons uniquement avec les candidates et candidats qualifis.RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted. PRINCIPALES FONCTIONS ET RESPONSABILITS:Fournir un soutien mdical aux patients et aux fournisseurs de soins de sant, y compris, mais sans s’y limiter,l’ducation sur des maladies et traitements spcifiques et la gestion des maladies;Fournir un soutien tlphonique (incluant les appels de maintenance et d’appui l’observance entrants et sortants) selon les besoins;Gestion de la base de donnes et vrification continue des dossiers et de l’information saisie;Administrer et adhrer des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de donnes, le suivi continu des patients, la conformit, le suivi de l’interruption ou l’abandon de traitement, les rapports sur les effets indsirables et la liaison avec les fournisseurs de soins de sant primaires;Se prparer et assister des sances de formation spcialise plus pousses sur des thrapies spcifiques,donnes par l’quipe pharmaceutique;Travailler directement avec le spcialiste du remboursement et le mdecin pour obtenir des fonds pour les traitements de leurs patients; aider trouver d’autres sources de financement au besoin;Assister aux runions de ventes pharmaceutiques au besoin;Assister aux runions de patients et aux confrences au besoin pour duquer les patients et les prestataires concernant les informations sur les maladies/les produits et les services de gestion de cas;Travailler avec les associations de patients et les groupes de dfense;tablir et maintenir des partenariats avec l’quipe pharmaceutique;Assurer la liaison avec les fournisseurs de soins de sant, les pharmacies et les cliniques de perfusion et d’autres organismes au besoin, afin de coordonner les perfusions, l’administration de mdicaments et rsoudre les problmes qui surviennent;Entretenir des communications claires avec le gestionnaire, l’quipe et le client concernant la gestion des cas de patients;Avec les gestionnaires, participer au processus de formation de nouvelles infirmires gestionnaires de cas, y compris, mais sans s’y limiter, l’observation et la surveillance des appels;Soutenir et collaborer avec le personnel d’autres programmes en vue de l’laboration et de la mise en uvre de programmes de gestion des maladies, incluant l’tablissement des exigences cliniques, la rdaction de textes, de manuels ou de dpliants pour les patients, la dtermination des paramtres du programme de conformit, des valuations des besoins et des protocoles;Fournir des commentaires au sujet des protocoles, bases de donnes, processus et relations entre dpartements actuelsSe charger de signaler les effets indsirables aux units/dpartements qui lui sont confies;D’autres fonctions et tches peuvent tre confies l’infirmire gestionnaire de cas de temps autre, selon les besoins;PRIMARY DUTIES AND RESPONSIBILITIES:Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);Database management and ongoing auditing of files and information captured;Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;Attend pharmaceutical sales meetings as required;Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;Work with patient associations and advocacy groups, as required;Establish and maintain partnerships with pharmaceutical team;Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;Clear communication to the manager, team and the client regarding the management of patient cases;With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols;Provide feedback regarding current protocols, databases, processes, inter-departmental relationshipsResponsible for reporting all Adverse Events to the assigned units/departments.The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.EXPRIENCE ET NIVEAU D’DUCATION REQUIS:Bilinguisme (franais et anglais) est requis;Baccalaurat ou diplme d’infirmier(re) autoris(e) (IA), diplme d’tudes suprieures ou exprience spcifique de gestion d’un cabinetest prfrable, avec cinq (5) annes d’exprience en soins infirmiers;Au moins deux (2) ans d’exprience du contexte du remboursement par des tiers publics ou privs ou dans les ventes (non requis, mais un atout), la gestion des soins ou le soutien cliniquedans l’industrie pharmaceutique, ou exprience connexe;Le(la) candidat(e) prfr(e) est un(e) infirmier(re) avec une exprience dans les soins de sant et la gestion de cas, dans un cabinet mdical ou un hpital ou dans l’industrie de l’assurance ou de la biopharmaceutique;COMPTENCES , CONNAISSANCES ET APTITUDES REQUISES:Fortement ax(e) sur le patient;Forte capacit effectuer plusieurs tches la fois;Capacit travailler sous pression;Aptitudes suprieures en service la clientle;Cal(e) en recherche sur Internet et en informatique; solides comptences en communication orale et crite et en rsolution de problmes et esprit d’quipe;Solidescomptences au tlphone;Aptitude communiquer et comprendre l’information mdicale;Dmontrer des capacits de travail en quipe;Capacit travailler de faon autonome;Capacit grer des sujets sensibles avec des opinions opposes et solides capacits en ngociation;Sens aigu des affaires et des financesSolides comptences analytiques et mathmatiquesAptitude communiquer efficacement oralement et par crit;Comptences interpersonnelles et de leadership efficacesSens de l’organisation; attention aux dtailsCapacit respecter systmatiquement les chancesExcellentes aptitudes de rsolution de problmes; capacit rsoudre les problmes de manire efficace et efficienteMatrise des techniques de prsentationMatrise de Microsoft Word, Excel, PowerPoint et autres programmes OfficePourquoi choisir Innomar Stratgies Une culture de travail distance d’abord – des possibilits flexibles de travail la maisonUn programme de rmunration globale concurrentiel :Rmunration de base + programmes de primesProgramme de cotisation gale au RERProgramme d’achat d’actions par les employsProgramme d’avantages sociaux flexibles (en vigueur ds le premier jour) qui comprend :Un compte de gestion des dpenses de santUn compte de bien-tre – pour que vous preniez soin de votre alimentation, de votre forme physique, de votre sant et de votre bien-trePrestations supplmentaires de cong parental, programme d’aide aux employs disponible en tout temps et plateforme virtuelle sur la santProgrammes de remboursement des frais de scolarit et de recommandation d’employsPossibilits d’avancement professionnelProgrammes de formation, programmes de formation au leadership et de mentorat pour votre perfectionnement professionnelPossibilit d’oeuvrer pour des vies plus sainesNous accordons de l’importance la diversit, l’quit et l’inclusion afin de favoriser une culture d’appartenanceDepuis le 18 octobre 2021, AmerisourceBergen exige que tous les membres de l'quipe canadienne soient entirement vaccins et prsentent une preuve du statut vaccinal complet au moment de l'embauche. Si vous ne pouvez pas recevoir le vaccin COVID-19 en raison d'un handicap/raison mdicale ou d'une croyance religieuse sincre, vous devrez suivre la politique et le processus d'AmerisourceBergen pour demander une exemption/un accommodement.EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Bilingualism (French and English) required;A Bachelor’s degree or Registered Nurse (RN), Registered Practical Nurse (RPN), Licensed Practical Nurse (LPN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience;Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience;The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Strong patient focus;Strong ability to multi-task;Ability to work under pressure;Superior customer service skills;Internet-research and computer savy; has strong verbal and written communication skills, problem solving skills and is a team player;Strong phone etiquette;Ability to communicate and comprehend medical information;Demonstrate teamwork abilities;Ability to work autonomously;Ability to handle sensitive issues with opposing opinions and strong negotiation skills;Strong business and financial acumenStrong analytical and mathematical skillsAbility to communicate effectively both orally and in writingEffective interpersonal and leadership skillsEffective organizational skills; attention to detailAbility to consistently meet deadlinesExcellent problem-solving skills; ability to resolve issues effectively and efficientlyExcellent presentation skillsProficiency in Microsoft Word, Excel, PowerPoint and other Office ProgramsWhy choose Innomar Strategies “Remote-First” culture – flexible opportunities to work from home!Competitive Total Rewards Package:Base salary + bonus programsRRSP matchingEmployee Share Purchase PlanFlexible benefits program (in effect on day one), including:Healthcare Spending AccountWellness Account – to focus on your nutrition, fitness, health and well-beingParental Leave Top Up, 24/7 Employee Assistance Program, and Virtual HealthcareTuition Reimbursement + Employee Referral ProgramsGrowth opportunities for career advancementLearning Programs, Leadership Training and Mentorship Programs to further your professional developmentAbility to make an impact in creating healthier futuresWe value diversity, equity and inclusion to foster a culture of belongingAs of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices.When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Salary Range*$59,900 CAD - 92,180Affiliated Companies:Affiliated Companies: Innomar Strategies