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Customer Service Jobs
Full Time
10/8/2024
Niagara Falls, NY 14301
(43.1 miles)
Your Time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.As a Dasher, you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money. It’s that simple. You can even sign up and begin working that same day. With Dasher Direct, you can also get paid the same day!Why Deliver with DoorDashChoose your own hours:When and where you work is totally up to you.Freedom to dash anywhere:Deliver near your home or in a city you're just visiting.Easy to get started:Don't worry about car inspections or vehicle restrictions. Just sign up and receive everything you need to start earning.Receive deliveries right away:Once approved, log on to the Dasher app to receive nearby orders immediately.Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any orderDon’t wait for pay:Get paid the same day you dash, automatically and with no deposit fee - ever.Earn extra money for your goals:Achieve your short-term goals or long-term dreams by driving or biking with DoorDash.Sign Up DetailsRequirements18 or older*Any car, scooter, or bicycle (in select cities)Driver's license numberSocial security number (only in the US)How to Sign UpClick “Apply Now” and complete the sign upGet the app and go**Prospective Dashers in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia must be at least 19 years old
Full Time
9/26/2024
Niagara Falls, NY 14301
(43.1 miles)
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum Requirements: Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust be able to read, write, comprehend, and communicate in EnglishMust be ableto read, write, comprehend, and communicate in SpanishMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionMust be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have a valid, unrestricted Driver’s LicenseHave at least a High School diploma or GEDHave at least one (1) year experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint related productsHave previous work experience operating tinting and mixing equipment
Part Time
10/19/2024
Ancaster, ON
(14.7 miles)
Jenna discovered COLLABORATION working at TJXJenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locationsProcessing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintainedDemonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelinesAssisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiriesFor a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:High school education or equivalent work experienceExcellent customer service, communication (verbal and written) and time management skillsThe ability to set up and maintain a warehouse environmentHourly range: $17.20 - $18.20 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distribution Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Full Time
10/14/2024
Niagara Falls, NY 14305
(44.1 miles)
When you join our team as an Assistant Store Manager, you’ll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-TimeAverage Hours: 38 hours per weekStarting Wage: $26.50 per hourWage Increase: Year 2 - $27.50 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation • Assists the direct leader with developing and implementing action plans to improve operating results• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company’s competitive position• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued• Participates in the interviewing process for store personnel • Communicates information including weekly information, major team milestones, developments, and concerns• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses• Ensures an appropriate resolution of operational customer concerns in their direct leader’s absence• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order• Maintains store cleanliness standards and proper store signage at all times• Assists the direct leader with maintaining proper stock levels through appropriate product ordering• Merchandises product neatly to maximize sales• Ensures the quality and freshness of products for sale and accuracy of product signage• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data• Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store• Must be able to perform duties with or without reasonable accommodations Job Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI• Ability to work both independently and within a team environment• Ability to provide and lead others to provide prompt and courteous customer service• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports • Ability to interpret and apply company policies and procedures• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments • Ability to evaluate and drive performance of self and others • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses• Ability to operate a cash register efficiently and accurately• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards• Excellent verbal and written communication skills• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail• Meets any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred• A minimum of 3 years of progressive experience in a retail environment• A combination of education and experience providing equivalent knowledge • Prior management experience preferredALDI offers competitive wages and benefits, including:401(k) PlanCompany 401(k) Matching ContributionsEmployee Assistance Program (EAP)PerkSpot National Discount Program In addition, eligible employees are offered:Medical, Prescription, Dental & Vision InsuranceGenerous Vacation Time & 7 Paid HolidaysUp to 6 Weeks Paid Parental Leave at 100% of payUp to 2 Weeks Paid Caregiver Leave at 100% of payShort and Long-Term Disability InsuranceLife, Dependent Life and AD&D InsuranceVoluntary Term Life InsuranceALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Full Time
6/4/2024
Guelph, ON N1G 2S6
(38.4 miles)
Job ID: 249560 Location: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regular Who we are behind the stripes: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 featuring nearly 300 brands. Sephora offers beauty products including cosmetics, skincare, body, fragrance and haircare. Sephora opened its first Canadian store in Toronto in 2004. Sephora currently operates over 360 stores across North America and in 33 countries worldwide. You’ll love working here… As a Beauty Advisor you will provide friendly and knowable service to all clients in our Colour, Skincare, Fragrance & Cash areas.Passionate about Clients Greet all clients who enter the store with enthusiasm. Provide courteous, knowledgeable service to clients. Determine client's needs and suggest products to meet their needs. Communicate product knowledge to clients as appropriate. As required, provide makeovers to clients.Training & Development Ensure that "in-depth" brand training is successfully completed for designated team members. Actively pursue additional product knowledge as needed. Cross train other Beauty Advisors.Operational Excellence Participate in inventory control. Communicate inventory issues/concerns to Manager. Ensure compliance with sampling policies and procedures. Be knowledgeable of special events/animations within the store. Participate in programs to reduce shortage/loss. Designated advisors to be knowledgeable of cashier functions. We’d love to hear from you if…You have one to three years’ experience in retail or service industry.You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.You are able to have a flexible work schedule and work days, nights, and weekends. While at Sephora, you’ll enjoy… The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.The product. Employees enjoy a product discount and receive free product various times throughout the year.The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior. Does this sound like your Dream Career
Full Time
10/14/2024
Ancaster, ON
(14.7 miles)
Jenna discovered COLLABORATION working at TJXJenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locationsProcessing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintainedDemonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelinesAssisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiriesFor a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:High school education or equivalent work experienceExcellent customer service, communication (verbal and written) and time management skillsThe ability to set up and maintain a warehouse environmentHourly range: $16.55 - $17.55 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distribution Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Part Time
10/19/2024
Hamilton, ON
(16.2 miles)
Jenna discovered COLLABORATION working at TJXJenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locationsProcessing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintainedDemonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelinesAssisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiriesFor a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:High school education or equivalent work experienceExcellent customer service, communication (verbal and written) and time management skillsThe ability to set up and maintain a warehouse environmentHourly range: $16.55 - $17.55 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distribution Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Part Time
9/19/2024
Burlington, ON
(20.8 miles)
Jenna discovered COLLABORATION working at TJXJenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locationsProcessing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintainedDemonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelinesAssisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiriesFor a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:High school education or equivalent work experienceExcellent customer service, communication (verbal and written) and time management skillsThe ability to set up and maintain a warehouse environmentHourly range: $16.55 - $17.55 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distribution Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Full Time
10/19/2024
Oakville, ON
(31.2 miles)
Purnima discovered RECOGNITION working at TJX.Recognized as a “TJX Joy Ambassador" on multiple occasions, Purnima says it's here that she learned the power of joy. The teamwork, support and creative problem-solving you'll be a part of, deserve to be recognized every day.What you’ll discoverEligible Associates can look forward to:One-of-a-kind, inclusive cultureDedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy livingWhat you’ll doIt’s safe to say there’s no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store’s fashion, brand, and value strategy through dynamic feature changes.For a closer look into the role, click What you’ll needTo begin your career with us, you’ll have:Minimum 1 to 2 years relevant experience; retail or service industry experience is preferredHigh School education or equivalent experienceExcellent problem solving and communication skills including verbal, written and active listeningExceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operationsThe ability to set up and maintain a warehouse environmentHourly range: $19.20 - $24.00 per hour* * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands..Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
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Full Time
10/17/2024
Dundas, ON L0H
(21.2 miles)
IntroductionJoining the IBM Technology Expert Labs teams means you'll have a career delivering world-classservices for our clients. As the ultimate expert in IBM products, you'll bring together all thenecessary technology and services to help customers solve their most challenging problems.Working in IBM Technology Expert Labs means accelerating the time to value confidently andensuring speed and insight while our clients focus on what they do best running and growing theirbusiness.Excellent onboarding and industry-leading learning culture will set you up for a positive impact,while advancing your career. Our culture is collaborative and experiential. As part of a team, you willbe surrounded by bright minds and keen co-creatorsalways willing to help and be helpedas youapply passion to work that will positively impact the world around us.Your Role and ResponsibilitiesAs a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited toSolving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration, and product support with a sense of urgency.Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.Technical Solution Workshops: Conducting and participating in technical solution workshops.Building Effective Relationships: Developing successful relationships at all levels from engineers to CxOswith experience of navigating challenging debate to reach healthy resolutions.Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.Required Technical and Professional ExpertiseRequired Education: Bachelor's DegreeExperience in the following domains: ESG, Carbon Accounting, GHG Reporting, Sustainability.Data analysis and manipulation of data related to the above domains.Client advisory/consulting experience.Advanced knowledge of Microsoft Excel. Ideally, experience with a domain related technology platform.Excellent communication and presentation skills that are engaging, compelling, and influential.Ability to work with and analyze and conclude large volume of data.At least 3 years of ESG industry experience.Ability to work in a high-pressure environment, and to deadlines. Customer service skillsTroubleshooting skills and logical thinkingAbility to work with and analyze large volumes of dataAdvanced regular expression coding skills3 or more years of analytical experience.3 or more years of solution consulting or relevant industry experience.Preferred Technical and Professional ExpertiseSoftware implementation or solution consulting experience.Hands-on exposure to real-world application of computer science, information systems or engineering conceptsB.S. in M.I.S., Business/Communications with a STEM minor, Computer Science, Engineering, or equivalent experience in Computer Science/Information Systems/EngineeringExperience in the delivery of training.Experience in BI, data warehousing, statistical or reporting tools would be advantageous.Experience in Agile software environments is a plus.In addition to the above experience, the ideal candidate will have the following attributes:Exceptional interpersonal and communication skills.Ability to work autonomously and take accountability.Strong analytical and problem-solving skills with excellent attention to detail.Dynamic team player who is comfortable working in a small, but rapidly evolving environment.A passion for making a difference in their profession and the environment.About Business UnitThe Technology Expert Labs Global Delivery Center (GDC) in Markham Canada, is a brand-new Team focused enabling IBM’s Clients in the Americas region. We are a young and diversified Team of professionals, focused on generating an impact, by leveraging best practices, industry knowledge and shared experience. IBM Technology Expert Labs consultants have the deepest technical expertise and experience in mainframe application platform technologies, they are experts in advising clients on modernization and optimization of database-driven, secure, integrated platforms for high-performance online transaction and data processing, assisting client IT teams advising them on preparing for a hybrid landscape as they modernize their applications.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementMust have the ability to work in Canada without sponsorship.This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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