Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job Details Primary Duties and Responsibilities:Single point of contact for the program with physiciansEducate physicians and/or their staff on various program servicesProvide therapy guidelines to manage physician expectations with respect to reimbursementConsult patient charts in order to effectively complete necessary paperwork to obtain coverageAssist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentationProvide ongoing updates to physicians on their patientsCustomize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs.Identify areas for risk and foster proactive, continued quality improvement.Work collaboratively with other team members in various roles to coordinate the patient journey.Participate in scheduled physician meetings with sales representativesAttend Continuous Medical Education events and report new activitiesRegular travel to various physician officesAdverse Event reportingAdhoc duties as assignedExperience and Educational Requirements:Related degree may be considered (pharmacists, science degrees) or equivalent transferable skillsExperience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an assetBilingualism is an asset (requirement for province of Quebec)Previous Case Manager experience an assetBasic CCPE an assetMinimum Skills, Knowledge and Ability Requirements:Exceptional customer service and interpersonal skillsAbility to manage multiple tasks and priorities at onceComprehension of medical terminologyStrong analytical and organizational skillsAbility to analyze current enrollment volume by MDAbility to engage with a physician and his/her staff as a trusted and well-informed medical counterpartExcellent time management skills & sense of urgencyAbility to collaborate effectively with program associatesAbility to work autonomously in a remote settingAbility to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick ProvincesDetail and result orientedAbility to adapt to change and ambiguityStrong computer skills and knowledge of Microsoft OfficeAbility to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hoursHold and maintain a valid, non-expired, unrestricted driver’s license and possess a carAdhere to Performance Standards and Procedures required by the programMust have a private, dedicated home office space that accommodates equipment supplied by Innomar StrategiesThe successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Affiliated Companies:Affiliated Companies: Innomar Strategies