Fresno, CA 93720 • (43.3 miles) • Full Time • 9/15/2026

Title: Insurance Customer Service Representative II – Fresno & BakersfieldWe are seeking a CSR II is an experienced service professional responsible for commercial policy servicing, technical insurance support, and resolution of complex account issues. This role works independently, supports higher-level servicing activities, and serves as a resource for the support team. The CSR II is expected to demonstrate strong technical knowledge, accuracy, and ownership while supporting service excellence across the agency.Essential Functions & ResponsibilitiesProcess complex Certificates of Insurance (COIs), Evidence of Property Insurance (EPIs), endorsements, cancellations, and reinstatementsComplete policy processing, policy maintenance, and data management within the agency management system (AM

Fresno, CA 93720 • (43.3 miles) • Full Time • 9/10/2026

Benefits:Opportunity for advancementTraining & developmentROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Headrick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBIL

Fresno, CA 93720 • (43.3 miles) • Full Time • 8/19/2026

Benefits:Hiring bonusHealth insuranceOpportunity for advancementPaid time offTraining & development401(k)Bonus based on performanceCompetitive salaryFlexible scheduleABOUT OUR AGENCY:I opened my agency in 2019 and currently lead a team of seven. Before becoming an agent, I worked as an administrator for the California Department of Social Services. That experience strengthened my passion for serving others, building relationships, and helping people navigate important life decisions. I am a graduate of Fresno School of Business and have always enjoyed working in roles centered around helping people and making a positive impact in the community. Our agency offers group life insurance, health benefits, a 401(k), a hiring bonus, and a strong commitment to work-life balance. We believe in inve