Your Role
The Senior level Developer of the Client Personalization team is responsible for application service level achievement and customer satisfaction of Blue Shield of California’s Salesforce Marketing Cloud capabilities. This developer creates, configures, and manages Salesforce applications and related components and will be accountable for delivering BSC’s desired business outcomes. This includes understanding the functionality of the technical solutions used to enable business processes. This role requires interaction with our IT and Business partners (BU/Functional Area leaders) in determining solid business requirements/ applications solutions. The Senior Application Developer will have experience designing, building, and implementing features in Salesforce Cloud.
Your WorkIn this role, you will:Adopt and apply software engineering concepts and processes to software developmentProvide input to designs and technical specificationsDevelop user interfaces and application programs using the technical specifications and design documents providedTest, debug and maintain code according to the technical specificationsProvide knowledge transfer to less experienced staffAssist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needsActively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, & demos)Improve the reliability and utilization of systems and applicationsMonitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issuesCoordinate sustaining support for application platforms and business processesDemonstrate leadership skills in services development, services adoption, and service governanceProactively address potential system issues to meet or exceed established timelines and delivers service within budget constraints and seeks ways to reduce application-related costsYour Knowledge and ExperienceRequires a bachelor's degree or equivalent experienceRequires at least 5 years of experience in computer related support fieldRequires 5+ years of hands-on design, coding, integration, and deployment experience in Cloud basedapplications, withstrongknowledge of Salesforce applicationsProficient in build / development of Salesforce Marketing Cloud solutions needed to support Blue Shield’s growth and financial goalsExperience establishing trusted relationships with business partners, internal IT organizations, other IT portfolio leaders, and Vendor partnersAbility to effectively communicate approach, value, risk, alternatives, and status of goal progress with executive & senior management, business sponsors, and product managersExperienced with relevant software development tools, industry protocols, troubleshooting & support procedures, monitoring & quality controls, and communication/documentation softwareAbility to be self-directed and work with limited management direction and exercise considerable latitude in determining technical objectives of assignmentTechnical acumen & working knowledge of Agile Methods, Service Architecture, and enterprise Cloud IntegrationExperience designing, developing, and maintaining custom solutions within Salesforce using Apex (classes and triggers), Process Builder, Flows, Visual Force pages Aura & Lightning Web Components, and other platform features.Ability to utilize Salesforce APIs ((REST, SOAP, Bulk, Streaming, etc.) to seamlessly integrate with other organizational systemsExperience with html, java script, Salesforce Lightning/Newport Design System, SOQL, SOSL & custom stylingConsiderable experience in Salesforce configuration and development including Workflows, Process Builder, Apex (classes and triggers), Visual Force page, Lightning ComponentsStrong understanding of the Salesforce Marketing Cloud platform, including Email Studio, Automation Studio, Journey Builder, Mobile Connect, and Contact BuilderReporting and Analytics: Familiarity with reporting tools and analytics within SFMC to track campaign performance and make data-driven decisionsExperience with DevOps processes to efficiently design, develop, test, secure, deploy, maintain, and support the PlatformSalesforce Admin, Platform Marketing Cloud Admin and Marketing Cloud Email Specialist are preferredAbility to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teamsEffective verbal and written communication skills including the ability to create, translate, and execute technical deliverables#LI-CM1