Your Role
*This position is located at ourPomona Community Resource Center Location & require employee to work 5 days per week in the Pomona Community Resource Center*
The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County with L.A. Care. The IRC and CRCs connect members from both Blue Shield Promise and L.A. Care health plans, and the Los Angeles community, to classes and personalized services that foster community connections, address social needs, and keep people active, healthy, and informed. The Blue Shield Promise CRC Representative provides in-person support to Blue Shield Promise members and consumers who visit a CRC. That support includes, but is not limited to, health plan member services, explanation of benefits, linkage to enrollment assistance, and referral to social services and care planning. In addition, the CRC Representative assists with engaging members on select quality events and participating in CRC-sponsored activities.
Your Work
In this role, you will:
Resolve issues and inquiries concerning members eligibility, benefits, provider information, clinical, pharmacy and other health or social service needsCompose routine and non-routine correspondence to answer benefits/provider inquiries in writingCoordinate membership changes such as member’s primary care physician. May participate in quality and efficiency workgroups to continuously improve quality member/customer satisfactionAnalyze available programs, determine program eligibility, and connect member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and PharmacistsConduct outreach calls and activities to inform members about the Community Resource Centers, how to access health plan benefits, and assist with scheduling appointmentsCoordinates membership changes such as member’s primary care physicianVerify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriateAssist with organization and hosting of unique quality events and participating in on-site, off-site Community Resource Center activitiesYour Knowledge and Experience
Requires at least 3 years of professional experienceRequires broad knowledge of operational systems and practices typically gained through extensive experience and/or educationRequires being bilingual in Spanish as demonstrated by successful completion of an oral language proficiency testRequires at least 6 months of experience with Medi-Cal enrollment guidelines, specifically Medi-Cal renewal/redetermination processRequires customer service backgroundMust demonstrate a positive attitude, flexibility, professionalism, and dependability in all workplace activities
Pay Range:
The pay range for this role is: $ 20.47 to $ 28.66 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.