Tallahassee, FL • (42.3 miles) • Full Time • 11/10/2026

Job Summary The Customer Service Team Lead - Bilingual (English / Spanish) supports the Customer Service Department by providing front-line leadership, coaching, and performance oversight for customer service representatives. Reporting to the Customer Service Manager, the Team Lead ensures agents deliver consistent service quality, retention, and compliance with established departmental standards and practices. The Team Lead role is to assist in carrying out department standards at the representative level, serving as the first line of leadership for agents and a direct support resource for escalations, call coaching, and performance tracking. There may be times when the Senior Team Lead is designated to perform Customer Service Manager duties in a backup capacity. Key Responsibilities Pro

Tallahassee, FL 32317 • (35.9 miles) • Full Time • 10/21/2026

Love Helping People? Join First Commerce Credit Union as a Contact Center Representative! If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Contact Center Representative (Full-Time) , you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. This role will serve a diverse membership base, including Spanish-speaking members. The ability to communication fluently in both English and Spanish is essential to providing an exceptional member experience. Your work helps build