• Customer Service• Provides SMART customer service at all times through the daily execution of Lowe's Outlets• Seeks out customers to understand his/her needs and assists in locating, demonstrating,selecting, carrying, and/or loading merchandise• Listens to and responds knowledgeably and promptly to customer and employee questions bytaking them to areas of the store and walking them through projects when necessary• Demonstrates sincere appreciation to customers• Communicates information to customers regarding all stock, special order merchandise,feature benefits, application, and warranty information related to Lowe’s Outlet programs• Provides prompt support to all checkout functions, call buttons, departmental pages, orrequests for assistance.• Writes customer contracts and invoices for equipment rental.• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.• Generates leads for Project Specialist Exterior (PSE) programs by actively engagingcustomers in their project needs• In-stock• Uses store systems to prioritize loads, print pricing labels, and to look up items or itemnumbers for price and inventory information• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies• Prepares merchandise in department of responsibility based on customerrequirements/specifications• Clean and Safe Stores• Monitors merchandise entering and leaving the store entrances and exits and assistscustomers or associates who trigger the alarm• Detects common signs of shoplifting, theft, and other security risks, and promptlycommunicates them to management and/or Asset Protection• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) tomaintain cleanliness and organization of store and working areas• Maintains a safe and secure work environment, which may include conducting daily safetyreviews, noting hazards, keeping aisles clear, and securing doors and gates• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety,reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,and safety devices• Operates store equipment as needed depending on one specific role and department (e.g.,Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTVsurveillance system, pallet jacks, electric lifts, compacter baler)• In addition to the above responsibilities, this individual is held accountable for other duties asassigned• Additional Responsibilities specific to PROs in a Lowe’s Outlet.• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customerinteractions• Assists Pro customers to find product by walking the customer to the correct aisle and bay• Assists Pro customers with loading product in the aisle and then into their vehicles to providea faster “in and out” shopping experience• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Usesthe SMART phone and sales terminal to enroll customers into these beneficial programs• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Callsvendors to verify product availability and cost as needed• Additional Responsibilities specific to the Outlet Department• Helps customers have a positive shopping experience by neatly displaying up-to-date andaccurate pricing and signage• Uses cash register to process sales transactions according to company guidelines• Delivers excellent customer service during the checkout process by ensuring the customer issatisfied and encouraged to come back to Lowe’s Outlets.• Completes freight and merchandising fulfillments, physically moves stock as it is delivered,schedules shipments when necessary, and checks the quality and accuracy of orders• Processes returns to the Distribution Centers and appropriately disposes/returns items• Coordinates and supports deliveries from beginning to end, serving as the expert foranswering questions and solving problems related to deliveries• Inspects merchandise prior to loading and delivery, prepares merchandise and loads fordelivery, supports planned delivery routes, verifies invoices against items loaded, and assistswith product connections or returns• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exteriorareas (e.g., parking lots) (as needed)• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafedisplays, fixes equipment and facilities, and performs preventative maintenance• In addition to the above responsibilities, this individual is held accountable for other duties asassignedLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Expand your career possibilities.Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!Find Your Home to More Possibilities.All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.As a Fulfillment Associate, this means:• Being friendly and professional, and responding quickly to customer and associate needs.• Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time.• Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely.The Fulfillment Associate assists customers, delivery team members, and Installation PROviders by pulling and preparing orders prior to pick up, replenishing shelves for next customers and loading merchandise into their vehicles.To meet the needs of our customers, this associate must feel comfortable engaging in conversations with other associates to ensure correct products are delivered on time.The associate helps ensure that the right products are delivered to our customers by accurately pulling, inspecting and preparing merchandise for delivery or pick up, as well as verifying invoices against loaded products.In addition, the associate ensures deliveries are ready upon truck arrival, and assists with loading merchandise, including large appliances.Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Fulfillment Associate(s) assigned to the Pro Department are required to be certified on the following Power Equipment (PE) within 30 days of their start date in the Pro Department: forklifts, pallet jacks and electrical lifts. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.• Requires morning, afternoon and evening availability any day of the week.• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.What You Need To SucceedMinimum Qualifications• Ability to read, write, and perform basic arithmetic (addition, subtraction).• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.• 6 months experience using common retail technology, such as smart phones and tablets.• Ability to obtain sales related licensure or registration as may be required by law.Preferred Qualifications• 6 months retail experience.• 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).• 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.As a Customer Service Associate, this means:• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.• Engaging in safe work practices and encouraging others to do the same.The Customer Service Associate is responsible for customers’ experience with Lowe’s.This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.The Customer Service Associate responsibilities vary dependent on the department he/she supports.Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.• Requires morning, afternoon and evening availability any day of the week.• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.What You Need To SucceedMinimum Qualifications• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.• 6 months experience using common retail technology, such as smart phones and tablets.• Ability to obtain sales related licensure or registration as may be required by law.Preferred Qualifications• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.• Bi-lingual skills, if applicable to the store.• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.