Pay: $19 per hourAt Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.Hiring immediately with full-time, part-time, and flexible schedulingJoin our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & ResponsibilitiesSupervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignmentsEnsures daily success of check-in standards and operational efficienciesProvides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriateEnsures the completion and proper communication/escalation of guest requests and other concerns to the appropriate departmentUnderstands and participates in scheduling of staff, execution of labor management and forecastingConducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack MembersMonitors performance of agents, providing real time feedback and coachingEnsures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are metParticipates in recruitment and selection of talent for the guest service teamPartners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repairAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsMay also assist in supervising bell, valet and night audit and other roles as neededBasic Qualifications & SkillsHigh School diploma or GEDMinimum of 1 year prior experience Rooms Division/Front DeskExperience with Microsoft Office and general software systems; proficiency in Excel, Word and OutlookDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as neededDesired Qualifications & TraitsAssociate's degree or higher in hospitality or related fieldExperience with Opera or similar systemPrevious hotel experience, preferably in a large family resort or hotelPhysical RequirementsAbility to lift 30lbs.Ability to stand/sit for long periods of time.Ability to bend, stretch and twistApplication Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Pay: $10 per hourAt Great Wolf, theHost/Hostessis the first impression for guests in their dining experience and is critical to ensuring all feel welcomed. The Host/Hostess is responsible for greeting guests, escorting them to tables, and monitoring their needs throughout service.Essential Duties & ResponsibilitiesWelcomes patrons and escorts them to their assigned dining area; tracking table availability via floor plan boardInforms customers of promotions and notifies them of assigned serverManages patron wait list as neededProtects establishment and patrons by adhering to sanitation, safety, and alcohol control policies.Helps dining room staff by setting and clearing tables; replenishing water; and serving beverages as neededBasic Qualifications & SkillsMust be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as neededSuccessful completion of criminal background check and drug screenDesired Qualifications & TraitsPrevious host and/or restaurant front of house experienceStrong communication skillsProven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energyPhysical RequirementsAble to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of time

Pay: $14 per hourAt Great Wolf, theOutlet Cookworks in a fast paced, exciting environment to deliver on our commitment to high quality hospitality. The Outlet Cook prepares food for guests in accordance with the highest standards, ensuring excellent meal quality and guest satisfaction.Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years or olderJoin our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & ResponsibilitiesEnsure the daily operation of the back of house adheres to operating procedure guidelinesPerform food preparation tasks for all fruits, vegetables, meats, poultry, fish, etc. used in recipesPrepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of chefEnsure back of house area adheres to the highest standards of cleanliness, presentation, and serviceMaintain appropriate levels of necessary dishes and utensils; keep all dishware used in cooking and serving clean and sanitary at all timesMonitor supply levels in back of house area and replenish as necessaryMonitor equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessaryEnsure compliance with all food-handling and sanitation regulationsBasic Qualifications & SkillsSome High School education or equivalentMust be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as neededSuccessful completion of criminal background check and drug screenDesired Qualifications & TraitsEnrollment in, or willingness to work towards culinary degreePrevious cook experienceUnderstanding of sanitation-related issues and knowledge of precautions necessary to ensure a clean food preparation environmentProven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energyPhysical RequirementsAble to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeApplication Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Pay: $13 per hourTheRopes Course Attendantensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.Essential Duties & ResponsibilitiesCommunicates with guests to process registration and complete ordersEducates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelinesOutfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead trackInspects all safety equipment to ensure proper functionAbility to assess and assist in possible emergency situations and help scared participantsEnsures the daily operation adheres to operating procedure guidelinesProvides outstanding customer service and engages in suggestive sellingAssists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricingPerforms cash-handling functions, including point-of-sale (POS) system, registers, and daily reportingEnsures attraction adheres to the highest standards of cleanliness, presentation, and serviceMust successfully complete ropes course and annual training covering operating procedures and technical competenciesAssists in other retail outlets/attractions as neededBasic Qualifications & SkillsMust be 18 years or olderSome High School education or equivalentMust be comfortable being at heights of 30 feet or more for extended periods of timeFlexibility regarding scheduling based on business demandsExperience utilizing basic math skills with ability to add, subtract multiply and divideProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background check and drug screenEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)