Cox Automotive is looking for a Senior Site Reliability Engineer (SRE) to join our Manheim Logistics SRE team . The SRE team is tasked with designing and maintaining AWS infrastructure and deployment pipelines for Manheim Logistics' 15+ development teams. The team has currently standardized on a Docker-based infrastructure solution and is adding functionality to support new development team requests and architectural patterns (such as Lambda, Step Functions, Fargate, etc). The SRE team has a strong focus on IaC with Terraform and best practices such as least privilege access, proactive monitoring and alerting, etc. This role will work directly with a release train and help with IaC and SRE activites such as improving monitoring/alerting, defining an error budget, assisting with DevSecOps, etc. As a Senior Site Reliability Engineer at Cox Automotive you will: Strong automation experience- testing, deploying, monitoring, etc. Take complex problems and come up with a technically reasonable solution Experience working with and defining SLOs, error budgets, etc. Have innate curiosity about how things work Design and assist in the authoring of software tools that reliably manage application delivery & performance Design and assist in the setup and maintenance of application monitoring and alerting Engage with engineering teams to ensure best practices are implemented Improve predictability and reliability of software releases, workflows, and operating software. Reduce mean time to recovery (MTTR) by helping troubleshoot, monitor, alert, and automating recovery. Solid written communication, problem solving, and process management skills Qualifications: Bachelor's degree in Computer Science or a related discipline and minimum 4 years' experience in a related field. The right candidate could also have a different combination, such as a Master's degree and 2 years' experience; a P.h.D. and up to 1 year of experience; or 16 years' experience in a related field. Minimum 4 years in software development and architecture/solutioning experience Minimum 2 years' experience with Terraform Minimum 1 year of experience with Amazon AWS technologies especially: ECS and Lambda Minimum 1 year of experience with monitoring/observability tools such as: New Relic , Splunk, PagerDuty Experience with agile development, continuous integration and automated testing Preferred Skills : Broad AWS platform skills including Cognito, WAF, Elasticache (Redis), Elasticsearch, SNS, SQS, S3, Systems Manager Experience automating Terraform at scale Experience with Database Server infrastructure (RDS, MySQL, Postgres, etc) .NET core development experience GitHub Actions Experience with Github, docker, and Linux adminstration experience USD 97,100.00 - 161,800.00 per yearCompensation:Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox AutomotiveAt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

We are seeking a skilled and innovative Lead Software Engineer - Contact center AI platform to join our team and play a key role in advancing our contact center technologies. This role focuses on designing and implementing next-generation contact center platforms with an emphasis on self-service capabilities leveraging the latest technology such as Generative AI and Machine learning. The candidate will be instrumental in building scalable, cloud-based solutions, managing contractor teams, and driving the development of robust, customer-centric software systems. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Essential Responsibilities include the following. Other responsibilities may be assigned. Candidates should be flexible in supporting assignments in different technology areas and have a willingness to apply leadership skills to new information technologies as business requirements dictate. Lead the design, development, and implementation of cloud-based contact center platforms, focusing on IVR and self-service functionalities. Architect and implement next-generation contact center solutions that provide a seamless customer experience. Collaborate with cross-functional teams to define system requirements and ensure alignment with business goals. Manage and mentor contractors, guiding technical direction, coding standards, and project priorities. Drive the DevOps process by automating and streamlining CI/CD pipelines, ensuring efficient and reliable software deployments. Maintain hands-on coding expertise, contributing to codebases written in Java , Python , and Node.js . Ensure high-quality code and systems by leading code reviews and enforcing best practices for software development. Monitor system performance, troubleshoot issues, and implement necessary updates to maintain high availability and scalability. Design, build, and support applications deployed on Google Cloud Platform (GCP) or AWS , optimizing for scalability, cost-efficiency, and high performance. Implement cloud-native solutions utilizing GCP and AWS services such as Cloud Functions, Kubernetes, Cloud Pub/Sub, Amazon Lambda, EC2, S3 , and RDS . Define and enforce cloud security practices, including data encryption, IAM policies, and VPC configurations, to ensure application and data security. Leverage cloud monitoring and logging tools (such as Google Cloud Monitoring, AWS CloudWatch, and Cloud Logging ) to proactively identify and resolve application issues. Stay up to date on industry trends and technologies to guide future product developments and technical improvements. Frame technical or architectural alternatives in business terms, clearly articulating both business and technical implications of various options. Champion architectural solutions and effectively advocate for them at an executive level. Minimum Qualification Bachelor's degree in a related discipline and 6 years' experience in a related field. The rightcandidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field Strong expertise in cloud platforms, especially Google Cloud Platform (GCP) and/or AWS, with proven experience in building and supporting highly available, cloud-based applications. Must possess strong interpersonal and communications skills, will possess the flexibility to adapt to a rapidly changing environment Familiarity with contact center industry standards, technologies, and compliance requirements. Experience using cloud-native services such as GCP Cloud Functions, Pub/Sub, Firebase or AWS Lambda, S3, RDS, and ECS/EKS for building scalable applications. Ability to quickly absorb and utilize new concepts and technologies 8+ years of experience in software development, with a focus on contact center technologies including IVR and self-service solutions. Proficiency in Java, Python, and/or Node.js, with hands-on coding experience and the ability to mentor junior developers Deep understanding of DevOps practices, including CI/CD, infrastructure as code, and automated testing. Proven experience leading teams and managing contractors, with strong project management and organizational skills. Strong problem-solving skills, attention to detail, and the ability to adapt to new challenges and technologies. Well-versed with Data drive conversational design focusing on customer experience Experience in Agile development methodology/Scrum Strong presenting skills to senior technical and business leadership Preferred Experience in designing Enterprise class applications Experience with AI-driven contact center solutions, including chatbots, IVR and natural language processing. Knowledge of customer experience (CX) best practices and tools. Prior experience in agile development methodologies.USD 117,300.00 - 195,500.00 per yearCompensation:Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox CommunicationsCox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

ADVANCING OUR OPERATIONSIn order for us to complete our missions, our technology simply cannot fail. Covering a wide range of specialties ranging from aeronautical and computer systems to flight test and mechanical, Developmental Engineers provide advanced skill and knowledge of their particular specialties. Responsible for everything from the planning to implementation of their projects, these experts are essential to the success of operations all over the world.REQUIREMENTSYou must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum EducationBachelor’s degree in engineering related to one of the following specialties: aerospace, aeronautical, astronautical, computer, electrical, electronics, communication or mechanicalQualificationsCompletion of the Defence Acquisition UniversityFundamentals of SystemsAcquisition Management course or Acquisition Fundamentals courseCompletion of the Air Force Flight Test Engineer course or comparableMinimum of 24 months of experience in qualified position or a master’s degree in a specified discipline and 12 months’ experience or a Doctor of Philosophy degree in a specified disciplineCompletionof Officer Training School (OTS), AirForce Academy (AFA) or AirForce Reserve Officer Training Corps (AFROTC)Must be between the ages of 18 and have not reached your 42ndbirthday

Blueprint RF, a division of Cox Business, is a leading provider of technology solutions to hospitality clients. Built around a team of leaders with deep industry experience and client-focused innovators, the company provides complete network solutions to meet the full, and evolving, needs of hospitality properties, staff, and guests. Blueprint RF has earned an excellent industry reputation for quality network design, solid delivery and support services, and continuous innovation. With a combination of customized solutions and first-class client service, Blueprint RF brings businesses and their staff closer to the guests while improving the experiences of all.Blueprint is now hiring for a Senior Software Engineer who will handle System's Administration and assist in the design, development and implementation for projects pertaining to Blueprint's custom applications. This role will also include assisting in the development of our Dominion Gateway, a proprietary firewall/gateway that handles Hospitality WIFI routing. We'll provide the work/life balance you need and the developmental opportunities you want for your future. If you want to make a difference with a company offering great pay, benefits, and culture, let's talk! Primary Responsibilities and Essential Functions: • Advanced programming & scripting language skills (PHP, Python, Perl) debugging• Deep understanding of networking components and technology• Design, deploy, configure, and manage virtualized computer resources within a server, storage, and networking environment.• Set up software build and deployment environments while documenting processes.• Define operating environment in OS, web services, databases, and scripting• Define and build testing environments in server locations, networks, ancillary services, and data storage• Database design and management• Security (access Control)• Maintenance and periodic data clean up• SQL and Postgres database management and querying• Identification and deploy changes between release/deployments• Server maintenance• OS release upgrade and patch application development and production server in out two datacenters.• Support to our Network Operations Center and actively troubleshoot issues. Qualifications Minimum: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field Must have experience with FreeBSD/UNIX, PHP, Python and Postgres, MySQL, User Interface design and development. OS (FreeBSD, Debian Linux) variant Web Services (Apache, Nginx, Node) Database (MySQL, Postgres) Scripting (PHP, Python, Perl) Frontend web design User interface design and implementation Preferred: Data architecture experience is a plus USD 97,100.00 - 161,800.00 per yearCompensation:Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox CommunicationsCox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The Senior Software Engineer, ServiceNow is responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability. Additionally, the Senior Software Engineer contributes to Agile planning, offers expert advice, and monitors emerging trends Key Responsibilities: Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions. Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt. Anticipate capacity requirements for component usage and identify limitations. Provide input on story sizing, backlog grooming, and release planning. Contribute to product and solution designs to address critical issues and complex problems. Develop solutions across multiple ServiceNow products to meet stakeholder needs. Perform troubleshooting and investigations as needed. Provide ongoing support, monitoring, and maintenance of deployed products. Mentor and provide technical guidance to less experienced software engineers. Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization. Skills: Ensure adherence to relevant technical strategies, policies, standards, and practices. Strong ITOM (IT Operations Management) experience. Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards. Participate in reviews of own work and lead reviews of colleagues' work. Manage ServiceNow enhancements to improve business performance. Strong analytical and troubleshooting skills. Experience with Agile application development practices. Familiarity with ServiceNow's Common Service Data Model (CSDM). Extensive experience in engineering and operations, with a background in developing and managing a CMDB. Strong ITSM product and development experience. Qualifications: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field. Certified in ServiceNow system administration and/or application development (CSA, CAD). Preferred Qualifications: ServiceNow Micro or Implementation Certifications. Agile Certifications. USD 97,100.00 - 161,800.00 per yearCompensation:Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox AutomotiveAt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The Senior Manager, Software Engineering - ServiceNow, provides strategic leadership and oversight to the Software Engineering team. This role is responsible for guiding the team in applying secure software engineering principles to the design, development, maintenance, testing, and evaluation of software on the ServiceNow platform. The Senior Manager collaborates with cross-functional leaders to understand business requirements, architecture, and technology direction, evaluating alternative approaches to ensure optimal software and system design. Key Responsibilities: Lead and direct the efforts of the software engineering staff. Ensure the application of agile principles to software development, focusing on delivering business value, fostering collaboration, and promoting continuous improvement. Create and review technical assessments, estimates, and high-level requirements for assigned projects. Drive the execution of solution development through effective resource allocation and management. Facilitate decision-making processes to reach consensus and implement the best solutions. Define and monitor success metrics for the team. Skills: Extensive knowledge and hands-on experience with ITOM and ITSM modules. Strong data analysis skills and experience with ServiceNow's Common Service Data Model (CSDM). Proficiency in programming on the ServiceNow platform. Excellent communication skills. Ability to work effectively with both business and technical stakeholders and partners. Experience in stakeholder management. Proven ability to contribute to the development of delivery tools and resources and provide thought leadership based on personal experience. Hands-on leadership and management skills to ensure deadlines are met and key deliverables are accurate. Experience with agile methodologies. Minimum Qualifications: Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 20 years' experience in a related field 10+ years of industry or relevant experience. Preferred Qualifications: Certified Implementation Specialist in ITOM. Certified in system administration and application development (CSA, CAD). USD 142,100.00 - 236,800.00 per yearCompensation:Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox AutomotiveAt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Cox Communications is seeking a highly skilled Google conversational AI Developer with expertise in Node.js, Google Cloud Architecture, and Generative AI applications. In this role, the candidate will design and develop intelligent conversational experiences using Google's customer engagement suite (formerly known as CCAI) and leverage Generative AI technologies to enhance customer engagement. The ideal candidate should also have a solid understanding of data and data science, enabling the integration of advanced AI models and data-driven insights into conversational systems. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Develop, deploy, and maintain conversational AI solutions using the Google Customer Engagement Suite and Generative AI models on Google Cloud. Implement generative AI use cases, including text generation, virtual agents, and content personalization, to improve customer interactions. Design scalable cloud architectures for chatbots, virtual agents, and AI-driven voice solutions using Node.js and Google Cloud Platform (GCP) services. Integrate conversational AI solutions with backend systems, leveraging APIs, databases, and third-party services. Work closely with data scientists to understand, manipulate, and integrate data sets into conversational AI workflows, optimizing the models for customer experiences. Use Natural Language Processing (NLP) and Generative AI tools to enhance and fine-tune conversational flows. Architect and manage cloud infrastructure on GCP for performance, scalability, and security. Ensure continuous improvement of AI models, handling training, testing, deployment, and monitoring using best practices in machine learning and data management. Enable/capture application log integrating with monitoring tools and setup synthetics and application monitoring/alert using monitoring tools Implement cloud-based solutions and DevOps practices for continuous integration and delivery (CI/CD), ensuring efficient AI model deployment and lifecycle management. Collaborate with cross-functional teams to understand requirements, set technical direction, and ensure AI-driven solutions meet business needs. Min Qualifications: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field Strong experience with Google CCAI (Dialogflow, Contact Center AI, Vertex) in developing conversational agents and implementing AI-driven customer service solutions. Experience implementing Generative AI applications (e.g., GPT-based models) and integrating them into conversational systems. Strong understanding of data science principles and the ability to work with data scientists on AI model integration and optimization. Hands-on experience with NLP, and Conversational AI model development. 3+ years of experience in Node.js development, including building APIs, Integrating APIs and backend services. 2+ years of experience working with Google Cloud Platform (GCP) services such as Cloud Functions, BigQuery, Cloud Storage, and Pub/Sub. Experience designing and deploying cloud architectures on GCP, adhering to best practices for scalability, security, and performance. Proficiency in developing and consuming RESTful APIs for integrating with various enterprise systems. Familiarity with cloud security practices, including Identity and Access Management (IAM) and compliance standards. Strong problem-solving skills and the ability to collaborate effectively in an agile, fast-paced environment. Prioritize, coordinate, and deliver work based on strategic objectives laid out by management. Foster a culture of continuous learning and experimentation within the team. Excellent communication, both written and verbal skills to work effectively with teams throughout organization Preferred Skills: Google Cloud certifications such as Professional Cloud Architect or Professional Cloud Developer. Experience with additional AI/ML tools and platforms (e.g., Vertex AI, TensorFlow). Familiarity with DevOps practices (CI/CD, Docker, Kubernetes) and cloud infrastructure automation. Experience with contact center platforms (e.g., Twilio, Genesys, Five9, Avaya) and their integration with AI-driven solutions. Knowledge of data pipelines and frameworks for data preprocessing, model training, and deployment. Strong understanding of Contact center ecosystem and business processes. Experience with other cloud platforms (AWS, Google Anthos) is a plus.USD 97,100.00 - 161,800.00 per yearCompensation:Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox CommunicationsCox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The Lead Security Detection Engineer is responsible for the global management and operations of DDoS tooling across the enterprise. This role will be focused on customer threat detection work and needs to be an expert in detection and SIEM. The Lead Security Detection Engineer develops new customer security detection use cases to detect and prevent fraud and abuse within Cox Automotive products.PLEASE NOTE: this is an individual contributor opportunity WHAT YOU'LL DO Security Detection Engineering Collaborates closely with engineering teams across the organization to provide operational support for WAF, Bot Management, and DDoS protection. Leads attack simulation tests to validate detection use cases are identifying attack patterns within on-prem and cloud systems. Develops customer threat detection and automated threat remediation use cases utilizing SIEM and other technologies. Develops and advances security tooling in-house to detect and respond to custom use cases. Collaborates with IR/Threat Intelligence and Threat detection team to continuously improve cybersecurity capabilities in identification, management, and response to threats in the most efficient and effective manner. Manages, administrates, and improves security monitoring products for WAF, SIEM, DDoS protection, and other industry standard security technologies. Leverages Threat Intelligence and performs threat hunting activities to identify compromised accounts and systems with EDR and other technologies. Proposes and helps review security plans and policies to improve the organization's security posture. Maintains operational playbooks, diagrams, and documentation for security detection and response. Reviews proposed security deployments to ensure security monitoring requirements are met. Other duties may be assigned as needed to address new security threats facing the enterprise. Utilizes MITRE ATTACK and industry standard frameworks to build and test detection use cases. Provides off hour support as needed for security administration, detection, and response activities. Incident Response Partners with Incident Response team to handle customer security and fraud related investigations. Perform incident response and forensic activities for internal and external threats. Reviews compromised systems to identify root cause of security incidents and remediation actions that need to be taken. Leverages forensic toolsets to investigate incidents and implements advanced forensic tools to speed up incident response investigations. Researches new TTPs (tactics, techniques, and procedures) that threat actors are utilizing to undermine enterprise IT environments. Provides timely detection, identification, and alerting of possible attacks/intrusions, anomalous activities, misuse, and distinguishes incidents and events from benign activities. Correlate incident data to identify specific vulnerabilities and make recommendations that enable swift remediation. Plans, implements, and documents incident handling, response tasks, and procedures. Skills Cyber DefenseAbility to: Work with internal IT teams and external MSSPs for security monitoring of WAF, DDoS Protection, Email systems, DLP, AV, and Endpoint security technologies. Perform data analytics, security event correlation, triage, and analysis. Apply security Threat Intelligence to respond appropriately to security events. Work on projects to improve security monitoring and response capabilities. Demonstrate a strong understanding of Zero Trust security best practices. Demonstrate a strong security engineering and architecture background to best understand how to employ the most effective and efficient security monitoring. Demonstrate effective communication of security issues to management and others. Maintain the security monitoring operational guidelines and standards for security. WHO YOU ARE Knowledge, Experience & Qualifications Bachelor's degree in Computer Science or related field or equivalent combination of industry related professional experience and education. 6+ years related Security Engineering/Analyst experience required Experience working in a SOC Expert knowledge on Web Security, DDoS protection, and data analytics Expert experience with developing SIEM/SOAR detection and automation use cases. Cloud security experience in AWS, Azure, or GCP GSEC, GCIA, GFE, GCFA, CISA, CISSP, CISM, or CIA certification(s) Working experience with Information Security, Application Security, and Security Monitoring and Incident Response. Must live within a commutable distance to either our Atlanta or NY office USD 128,000.00 - 213,500.00 per yearCompensation:Compensation includes a base salary of $128,000.00 - $213,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox AutomotiveAt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The Lead Software Engineer, Lead Web Developer position is responsible for the design, development, and ongoing operation of common front-end web frameworks and services that power web experiences in Cox.com. They work with teams to ensure that solutions are well-engineered, operable, and delivered on time. They must combine advanced technical skills, business knowledge, and collaboration skills to effectively bring together the business and technical points of view to design solutions that align with best practices, enterprise architecture principles and guidelines, and Technology strategic Horizons direction. They should monitor emerging industry trends in web development, declining technologies, assisting in software product evaluations, roadmaps, and the changing CCI web application landscape. They must participate effectively in Agile DevOps team rituals and inter-team communication as a provider of software to other teams and must follow the principles of Site Reliability Engineering and their practices in the Cox.com digital ecosystem. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Essential Responsibilities include the following. Other responsibilities may be assigned. Candidates should be flexible in supporting assignments in different technology areas and have a willingness to apply leadership skills to new information technologies as business requirements dictate. Lead design for web client-side technology solutions that involve complex, multi-system integrations. This will include designing, building, and maintaining common frameworks and libraries foundational to Digital web experiences. Design and assess technical solutions and verify that project technical aspects adhere to business objectives. Additionally, they may aid in delineating non-functional requisites like scalability, security, and performance benchmarks. Works with the business to refine requirements, combine business knowledge with technical knowledge to ask the right questions to refine business goals into technical requirements, and develop software solution design deliverables. Supervising junior web developers, analyzing areas of weakness, and scheduling training sessions accordingly. Work with cross-functional teams including IT, infrastructure, security, business and product teams, application owners, and domain architects, to create comprehensive solutions and provide architectural stewardship for Digital web solutions. Builds and maintains effective working relationships with other team members to determine the most effective designs within the enterprise, so applications can provide their full value Identify and acquire training and knowledge in areas key to improving customer service, technical ability, and job performance. Communicate effectively with technical stakeholders, business stakeholders, and executive leadership. Ability to explain complex information clearly and concisely Minimum Qualifications Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field Requires strong knowledge of client-side web development software and frameworks such as JavaScript, HTML, CSS, TypeScript, React, and associated build and packaging tools. Experience with developing content management systems and content distribution networks. Demonstrated analytical and problem-solving skills Excellent interpersonal and communications skills, will possess the flexibility to adapt to a rapidly changing environment 5+ years of architecture experience or an ability to demonstrate a clear understanding of the role of architecture as a horizontal function and the architectural thought process Comprehensive knowledge of Software Development Life Cycle (SDLC), with a thorough understanding of Requirements Gathering, Business Analysis, Development, and Testing Preferred Experience in designing solutions in Enterprise class applications Experience with Adobe Experience Manager Experience with AWS CloudFront experience in full-stack or server-side development for web applications. Architecture experience in e-commerce, ECare, Digital Platforms, Virtual Agent, Sales and Customer Service Agent applications Industry experience in broadband and telecommunications, media, or Entertainment Experience in Agile development methodology/Scrum is a plus Experience in UX and design system creation or associated tools like Figma. The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. USD 117,300.00 - 195,500.00 per yearCompensation:Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox CommunicationsCox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Cox Communications is searching for a Lead Network Engineer to join the Core Design Engineering team. This role will be responsible for network design and contributing to the strategic evolution of the Cox Communications Core network. In this role, the individual will be a subject matter expert in various aspects of the Backbone, Metro, and Access aggregation networks. A successful candidate will possess advanced skills in Design & Strategy leveraging in depth knowledge and experience working in Networking and Operations. The following are examples of projects and initiatives that this role would contribute to, champion, and lead in most cases: Holistic Protocol Machinery Evolution (LDP/RSVP to Segment Routing) Streaming Telemetry, Analytics, and Intent Based Networking (Visibility & Proactive Network Health) Virtual Route Reflector Architecture Access aggregation for various technologies (xPON, DOCSIS/vCMTS, Fixed Wireless, etc.) Internet and Routing Security (RPKI, IRR, Prefix Filtering, TCP-AO, GTSM, etc.) Knowledge, Scope & Impact Recognized subject matter expert across multiple technical domains. Focus is on problems that have a direct effect on major segments or enterprise-wide business programs and results. Frequently called upon to apply/demonstrate mastery of existing and emerging technologies, practices, and processes. Exercises technical expertise in directing major projects or programs with full competency resulting in significant business impact on the company. Displays the highest level of technical and organizational critical thinking, analysis and problem-solving bringing successful resolution to high-impact, complex, and/or cross-department problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes. Contributes to complex designs and/or problems outside of primary technical expertise and across organizational and managerial boundaries. Champions innovative approaches and challenges existing approaches. Qualifications: Minimum: Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field 5+ years in architecture design, development and implementation (business, data, application and technical) 5+ years of experience in network troubleshooting and diagnostics. 5+ years of experience with networking technologies from Cisco, Juniper, Arista, and Nokia. 5+ years of experience with IP network design and management. Experience researching and enhancing Internet/Routing security best practices, common attack types, and detection / prevention methods. Demonstrable experience of analyzing and interpreting system, security, and application logs to diagnose faults and spot abnormal behaviors. Expertise in designing and implementing complex IP routing scenarios (Including: RSVP-TE, SR, MP-BGP, IS-IS, EVPN, PIM-SSM). Experience in systems monitoring of large networks. Experience developing scripts (ansible, python) for playbook automation, orchestration and/or data collection. Knowledge of SDN principles and technologies such as OpenFlow, Service Chaining, NFV, OpenStack, Controllers, Orchestration, SD-WAN, Intent Based Networking (IBN), etc. Experience in leading complex project execution teams, ability to clearly communicate requirements, delegate work activities, and provide clarity of goals and priorities in a manner that assures timely execution of projects. Demonstrated expertise of modern router and switch architectures and network design (control plane and forwarding plane separation, switch fabric design, egress queuing, IP lookup algorithms, traffic engineering, protection mechanisms, and capacity planning). In depth understanding of TCP/IP (IPv4 and IPv6), RFC1918, and Carrier Grade NAT (CGN). Experience in data communications and networking standards (e.g., MEF, ANSI, IETF, IEEE). Experience working with managers and customers, receiving requirements, and converting them into actions. Experience collaborating and working closely with cross-functional teams - data scientists, engineers, business and solution architects and partners to identify gaps and structure problems. Confident presence in client facing situations, polished verbal and written presentations, effective interpersonal skills, and strong collaboration skills, to partner effectively with teams throughout organization Preferred: Advanced degree (MS/MA, PHD) in related field Certifications desired include: JNCIE, CCIE, CCDE Vendor Familiarity: Cisco, Arista, Juniper, Nokia Experience working in Operations & Engineering Experience working in Capacity Planning and Load Forecasting Experience as a Principal or in a Design role Experience working with automation, playbooks, and software scripting (Python, Ansible, and other languages) Experience working with complex data analysis Experience with Artificial Intelligence (AI) and Machine Learning (ML) services USD 128,000.00 - 213,500.00 per yearCompensation:Compensation includes a base salary of $128,000.00 - $213,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.About Cox CommunicationsCox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.