Job Summary:The BPO Strategy and Operations Lead is responsible for developing and implementing initiatives that enhance the efficiency, effectiveness, and profitability of the Business Process Outsourcing (BPO) operations. This role involves analyzing current processes, identifying opportunities for improvement, and leading strategic projects to optimize service delivery and guest satisfaction. The BPO Strategy Lead will collaborate with various departments to ensure alignment with overall business goals.Responsibilities:Strategic Planning:Develop and execute long-term strategies for BPO operations to achieve business goals.Align BPO Operations with Revenue Management to achieve annual revenue goals.Conduct market analysis and competitive benchmarking to identify trends and opportunities.Team Management:Lead a BPO team including hiring, training, and performance evaluations.Foster a positive work environment and promote teamwork and collaborationProcess Improvement:Analyze existing processes to identify inefficiencies and areas for improvement.Lead initiatives to streamline workflows, increase revenue, reduce costs, and enhance service quality.Project Management:Manage strategic projects from inception to completion, ensuring timely and successful delivery.Coordinate cross-functional teams and resources to achieve project objectives.Performance Metrics:Review and validate all vendor invoicing including projecting future spendEstablish and monitor key performance indicators (KPIs) to track the success of strategic initiatives.Provide regular reports and insights to senior management.Promote a culture of innovation within the BPO team.Leadership and Collaboration:Lead and mentor a team of strategic analysts Collaborate with other departments to ensure alignment and support for strategic initiatives.Required Qualifications:Bachelor’s degree in Business Administration, Management, or a related field.5+ years of experience in BPO operations and/or strategy development.Proven track record of leading successful initiatives and projects.Strong Workforce Management experience.Strong analytical and problem-solving skills.Excellent leadership, communication, and interpersonal skills.Ability to think strategically and make data-driven decisions.Proficiency in project management tools and methodologies.Proficiency with call center technologies that support inbound, chat and social.Ability to be based out of our Chicago Corporate Office, located in River North, Chicago. The office is currently on a hybrid schedule (M/F optional work remotely, T/W/TH in-office)Preferred Qualifications:Experience in a global BPO environment.Certification in project management (e.g., PMP, Six Sigma Black Belt).

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: ABOUT CPS: We are an urban district on the rise. The support and resources we provide to our staff enable them to make the greatest difference where it’s needed most. Be a part of the change. Our mission is to provide a high-quality public education for every child, in every neighborhood, that prepares each for success in college, career, and civic life.Position Title: Speech-Language Pathologist (SLP)Under the supervision of personnel from the Office of Diverse Learner Supports and Services and in collaboration with the school principal, Speech-Language Pathologists are responsible for the provision of speech and language diagnostic and therapeutic services to students, collaboration with and support of parents and school support staff, and participation as a multidisciplinary team member.Speech-Language Pathologists are assigned to schools based on the citywide needs of the district. Job requirements related to general and special education services, evaluation, staffing, and mandated therapeutic services are expected. Specialty Functions:A valid license issued by the Illinois State Board of Education and Illinois Department of Professional Regulations endorsed as a Speech Pathologist.Perform diagnostic assessments for students needing initial evaluations, re-evaluations, or special evaluations and participate in all meetings/conferences to determine eligibility for and adequacy of services on an annual or as-needed basis Supportstudents with a wide range of speech–language-related issues to meet academic performance standards. SLPs work includes prevention, assessment, intervention, and program design efforts that are integrated within a school curriculum in conjunction with teachers, parents, and other relevant stakeholders. Complete required supervisory activities of CFY candidates and practicum students as assigned. Maintain accurate records and follow established departmental policies and procedures.All clinicians participating in the Health Services Management Program (HSMP) must comply with all policies and procedures of the program as detailed in the ChildServe User Manual and the HSMP Reference Manual to ensure the full delivery, accurate recording, and timely reporting of the services provided to students.Essential Functions:Within the context of the CPS Framework for Speech-Language Pathologists, all SLPs should utilize a continuous improvement process that refines their practice. Each Speech-Language Pathologist should:Provide therapeutic services to eligible students using a continuum of service delivery models;Provide diagnostic assessment services to students using the established eligibility and exit criteria;Develop and implement IEPs utilizing an educationally-based model with goals aligned to educational standards;Participate in required Domain, Problem Solving, FIE, and Annual Review meetings as needed;Provide consultation to teachers, parents, and staff;Provide staff education training to school staff and parents;Program and utilize augmentative/alternative communication systems;Participate in activities that support students’ educational programs;Attend regional and departmental meetings;Complete compliance activities such as daily progress notes, weekly documentation of all services delivered, quarterly report of student achievement (IEP report cards), and monthly caseload statistics;Exhibit excellent oral and written communication skills, strong interpersonal skills, and exercise sound professional judgment, especially in interactions with administration, colleagues, families, and students;Prioritize student safety through the consistent implementation of the Student Code of Conduct and school-wide systems of management and discipline;Personalize student supports through mastery and innovative use of curriculum supplements and technology resources, as available;Advocate for the district’s vision and commit to our district’s common themes of equity, cultural competence, high expectations, developmental appropriateness, attention to individual students (including those with special needs), appropriate use of technology, and student assumption of responsibility.Minimum Qualifications & Requirements:A graduate degree in communication disorders or speech pathology from an accredited University or College program.Completion of the CPS online application https://www.cps.edu/careersA valid license or credential issued by the state licensing board, with the appropriate endorsement(s) for the role.Willing to travel to multiple school locations as a citywide speech-language pathologist as needed.Physical Requirements:Light Work: Exerting up to twenty (20) pounds of force occasionally, up to ten (10) pounds of force frequently, or a negligible amount of force constantly to move objects.Employment Expectations:As a condition of employment with the Chicago Public Schools (CPS), an employee must be a resident of the City of Chicago or be willing to become a resident within six months of the date of his/her employment with Chicago Public Schools. For certain high-needs positions, exemptions to this policy may be available.All new hires must satisfactorily complete all CPS onboarding requirements which include, but are not limited to, passing a tuberculosis test, drug test, and state and federal criminal background checks. CPS is a drug and alcohol-free workplace.

Description: The Chicago Public Schools (CPS) has set ambitious goals to ensure that every childin every school and every neighborhoodhas access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. Under the IDEA an occupational therapist provides services to a student within their least restrictive environment to help each student benefit from his or her special education program. Occupational therapy services address performance within an educational context, including classroom lessons and activities, self-help skills, prevocational and vocational activities, play and leisure, and social skills. Outcomes are directed toward improved student participation in the general education curriculum, access to the school environment, and participation in extracurricular activities. The OT evaluates students through skilled professional observation, therapeutic handling, record review, and parent, student, and teacher interviews. OTs interpret assessment findings and appropriately communicate information to parents and school teams through written and oral means. The OT collaborates with the school team to develop Individualized Education Programs and Section 504 Plans to address the students’ unique needs. The position will be held accountable for the following responsibilities: Improving manipulative skills for self-care and paper/pencil tasks through reach, grasp and dexterity. Enhancing school transitions and participation in educational activities by providing environmental accommodations.Enhancing comfort, participation and attending by maintaining functional postures. Increasing functional use of hands and visual regard by providing stable positions. Ensuring independence in feeding for safety and nourishment. Facilitating safety in the school environment by decreasing the possibility of injury to student’s self or others as he/she moves or performs skills/tasks. Improving success for small muscle school tasks by increasing coordination of eye-hand movements. Facilitating access to and mobility within school by assessing and changing the environment. Increasing functional use of extremities through use of adapted equipment. Enhancing ability to learn through sensorimotor activities that address motor planning, attending and behavior issues. Promoting competency and safety of educational staff in body mechanics, handling techniques, motor skills and classroom adaptations. Facilitating student’s independence through access to assistive technology. In order to be successful and achieve the above responsibilities, the Occupational Therapist must possess the following qualifications: Type of Education Required: The OT must pass the National Board Certification for Occupational Therapy. OT must hold a current and active Illinois license to practice as issued by the IL Department of Professional Regulations. This license must be renewed every two years upon payment on or before December 31st of given renewal year. In addition, the IL OT practice act mandates 24 hours of continuing education per license renewal cycle. Type of Experience and Number of Years: The OT must have a Bachelor, Master, or Doctoral degree in occupational therapy from an accredited occupational therapy program as approved by the AOTA. Knowledge, Skills, and Abilities: OT evaluates students through skilled professional observation, therapeutic handling, record review, and parent, student, and teacher interviews. OTs interprets assessment findings and appropriately communicates information to parents and school teams through written and oral means. The OT collaborates with the school team to develop Individualized Education Programs and Section 504 Plans to address the students’ unique needs using evidence based practices.Develops and implements individualized OT intervention strategies. Collaborates with student, school team members, parents, community agencies, administrators, and physicians regarding effective coordination of services. Collaborates with student, school team members, parents, community agencies, administrators, and physicians regarding transition from school to community, preparing student to function independently when outlined outcomes are achieved. Documents all OT services provided within a timely manner as outlined by the Office of Diverse Learner Supports and Services. Evaluates and documents student progress in accordance with the ILOTA as well as school district, State and Federal policies. Addresses personal care, student role, interaction skills, process skills, play, community integration/work, graphic communication, needs for assistive technology, accessibility, environmental accommodations as required to access their educational environment through collaboration and participation with school staff. Seeks regular opportunities for professional growth. Participates in clinical educational opportunities for students of occupational therapy. Adheres to professional, ethical and legal standards of practice as defined by the American Occupational Therapy Association. Provides direct supervision of occupational therapy assistants in accordance with Illinois Occupational Therapy Practice Act.

Remote Licensed Psychiatrist Wage: Between $156-$261 an hour Are you a licensed Psychiatrist looking to launch a private practice, or grow your existing practice Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental health practitioners with the tools and resources they need to run a flourishing private practice. Mental health clinicians use Headway in a number of ways, ranging from conducting psychotherapy sessions with patients to providing and overseeing medication management. Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!By joining the Headway community, we’ll help you: Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.Grow your caseload by providing marketing support and patient referrals. We’ll also support your patients by Providing customized support to clinicians and patients in order to streamline the process of both seeking and providing care.Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your patients with confidence. And we do this completely free of charge to you! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.We accept the following licenses on a state by state basis: MD / DO Ready to get started We are excited to begin helping you if you are a fully-licensed, board-certified Psychiatrist with: A valid NPI numberMalpractice insuranceA DEA or CDS numberCAQH Please note, at this time, we are unable to service mental health professionals that are not fully licensed. Your application will be rejected until you obtain a valid license. Not sure if you’re qualified to work with us Send in your application and our team will do our best to help.

Remote Licensed Psychiatric Nurse Practitioner Wage: Between $156-$228 an hour Are you a licensed Psychiatric Nurse looking to launch a private practice, or grow your existing practice Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental health practitioners with the tools and resources they need to run a flourishing private practice. Mental health clinicians use Headway in a number of ways, ranging from conducting psychotherapy sessions with patients to providing and overseeing medication management. Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!By joining the Headway community, we’ll help you: Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.Grow your caseload by providing marketing support and patient referrals. We’ll also support your patients by Providing customized support to clinicians and patients in order to streamline the process of both seeking and providing care.Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your patients with confidence. And we do this completely free of charge to you! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.We accept the following licenses on a state by state basis: APRN-CNP / APRN-FPA / APRN-PAAPNPMHNP-BCNP Ready to get started We are excited to begin helping you if you are a fully-licensed, ANCC board-certified Psychiatric Nurse Practitioner with: A valid NPI numberMalpractice insuranceA DEA or CDS numberCAQH Please note, at this time, we are unable to service mental health professionals that are not fully licensed. Your application will be rejected until you obtain a valid license. Not sure if you’re qualified to work with us Send in your application and our team will do our best to help.