$1,500.00 Sign on bonus for 1 or more years of experience - External only Under the direction of the RN, assists in the provision of high-quality nursing care to the patients of the Home Health Services department.Ensures quality care for clients of all ages and groups by providing appropriate documentation, communication, and other follow-up by using time, supplies and other resources productively. Ensures quality and the safe delivery of home health care services. Follows plan of care as established by the RN and under the supervision of the RN. Conducts a client assessment as appropriate and completes visit documentation according to Carle Health policy/procedure and regulatory bodies' requirements. Implements nursing interventions to meet the client's needs and changing conditions in accordance with Carle Health policy/procedures. Communicates to RN changes in the client's condition according to Carle Health policy/procedure. Communicates the client/caregiver's needs to other staff members as appropriate when others are assigned to the client's care. Participates in client case reports to team members. Reports to the assigned Home Health Clinical Manager. Gives routine primary client reports to the primary care RN or to the Clinical Manager which include, but are not limited to, problems encountered with the client's care, the client's progress toward goals. Respects client confidentiality in all communications. Reports and completes appropriate documentation regarding client occurrences following Carle Health policy/procedure. Uses time, supplies and other resources productively to promote responsive and cost-effective client care. Observes, performs test procedures and initiates measures to prevent complications or minimize the effects of disease or injury. Demonstrates skilled care on an intermittent basis in compliance with the care described in the Plan of Treatment (POT). Demonstrates knowledge and skills necessary to provide care appropriate to the age of the individual client. Recognizes the need for referral(s) to other disciplines or resources that might assist with client care. Provides thorough coordination of care for all clients by communicating and/or documenting appropriate follow-up with Carle Health staff, physicians, and other sources in accordance with Carle Health policy/procedure. Performs lab testing as appropriate.Ensures that clinical records are complete, legible, accurate and submitted in a timely manner. Provides necessary and appropriate documentation for the following, including, but not limited to: daily visit notes, change orders, audit issues, occurrence reports, follow-up communications, provides clinical records that will comply with Carle Health Policies and Procedures and State and Federal Rules and Regulations, and adheres to the standards of Regulatory agencies. Submits all clinical documentation per Carle Health policy/procedure.Demonstrates punctuality and flexibility in work schedule to meet the needs of the client/caregiver and the needs of the department. Utilizes time so that client care is maximized. Organizes visit schedule so that clients are seen within the assigned time required. Recognizes and prioritizes client needs so that all members of the caseload receive maximal care. Shows flexibility in work schedule by beginning the start of the day earlier or ending later or changing work shift in order to accommodate the needs of the client/caregiver in the community and meet the needs of the department. Attends and participates in quarterly departmental meetings. Responds willingly to requests by Carle Health to assist in covering extra skilled nursing visits, weekend/holiday p.m. visits. Turns in cellular phone statements/payments by specified time. Submits payroll time slip sheets accurately and timely according to departmental guidelines.Obtains and utilizes educational opportunities for professional development, personal growth and remains up to date with current trends. Assumes responsibility for being informed about developments in the department and the health care field.

The Certified Medical Assistant assists with the examination and treatment of patients under the directions of a physician or Registered Nurse (RN).Clinical Excellence Focus: Promotes the use of evidence based practice through the appropriate care protocols and procedures. * Under the supervision of an RN, assesses patient's status through interview, observation and physical assessment of actual problems and outcomes * Assists the RN in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.* Implements appropriate interventions identified in the plan of care to achieve expected patient outcomes* Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift as directed by RN.* Modifies plan of care based on evaluation as directed by RN.* Completes required documentation as appropriate, including patient charting and event reports* Demonstrates professional accountability for own practice as evidenced through seeking resources and continuing self-development* Demonstrates technical knowledge of equipment and troubleshoots when problems arise* Acquires and maintains current knowledge and skills in evidence based practice* Shares clinical knowledge through informal teaching and in response to the learning needs of others* Performs select clinical duties, including but not limited to: * Ensures that activity goals are met daily * Taking vital signs * Verifying and reconciling medical records/patient history/patient flowsheets * Completing patient admissions and starting the intake process. * Completing patient discharges * Drawing blood * Complete other duties as assigned by the nurse.Work Environment & Culture Focus: Participates in interdisciplinary care of patient through collaboration with team members and utilizes additional resources when necessary.* Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs* Recognizes need for assistance and utilizes resources in a timely manner* Demonstrates ownership and persistence to ensure problem is resolved in best way possible.* Able to assume assignment of non-complex and some complex patient management with some turnover in assignment as directed by RN * Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions* Identifies and utilizes team resources to solve identified problems or needs* Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes* Provides goal-focused bedside shift report* Advocates with physicians on patient's behalf when necessary * Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity* Chooses an appropriate and meaningful communication style when interacting with others; gives and accepts constructive feedback to/from peers* Participates in intentional rounds, communicates any next level of care needs.Patient Education Focus: Adapts teaching strategies appropriately to meet the patient's/family's age specific needs.* Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension as directed by RN. * Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc. under the direction of RN. * Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals* Consults appropriate resources within the hospital to provide specialized education* Utilizes health patient education system and other resources for patients and family members* Completes discharge education with patients.* Utilizes teach-back method of education.Performance Improvement Focus: Actively participa

The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly.Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.Office procedures as directed and per department specific competencies. May perform procedures such as urine catheterizations, bladder scanning, suture or staple removal, application or removal of casts at the direction of a provider, reading results of negative TB skin tests or steering patient to the care of a department nurse when TB screening appears to have indications of a positive read, and other diagnostic testing at the point of care.Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.Administer medications per the provider order.Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.Maintain department specific competencies related to point of care testing, equipment handling, and specialty training.Performs all duties of MA staffCompletes RX refills and normal lab results from RN worklistObtains detailed patient medical histories at prenatal intake appointmentsAdministers vaccine and medications under ordering providersCan compound/dilute medication with competency testing by department educatorExcels in customer service, team building and problem solving abilities

Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family members.Clinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. * Obtain patients review of systems and history, measure vital signs, including but not limited to weigh, blood pressure, pulse, temperature, and complete all necessary documentation in patient's chart and consistent with clinical protocol. * Demonstrates competence in the clinical skills necessary to carry out basic rooming functions to include vital signs and completion of screening questions at time of visit. * May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Carry out clinical orders given by provider as appropriate deemed by scope of competency including but not limited to administering medications and vaccinations orally or by injection.* Responsible for managing the tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients to support their health. * Responsible for assisting in managing results and follow-up as determined by provider. * Complete tasks within scope of certificate, licensure and competency as delegated by provider to support patient care. * Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. * Provide appropriate and timely documentation in the patient's electronic medical record using standardized workflows and processes.Development and Patient Education* Answer questions and provide teaching to patients and family members as directed by provider.* Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

The Certified Medical Assistant assists with the examination and treatment of patients under the directions of a physician or Registered Nurse (RN).Clinical Excellence Focus: Promotes the use of evidence-based practice through the appropriate care protocols and procedures. * Under the supervision of an RN, assesses patient's status through interview, observation and physical assessment of actual problems and outcomes * Assists the RN in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.* Implements appropriate interventions identified in the plan of care to achieve expected patient outcomes* Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift as directed by RN.* Modifies plan of care based on evaluation as directed by RN.* Completes required documentation as appropriate, including patient charting and event reports* Demonstrates professional accountability for own practice as evidenced through seeking resources and continuing self-development* Demonstrates technical knowledge of equipment and troubleshoots when problems arise* Acquires and maintains current knowledge and skills in evidence-based practice* Shares clinical knowledge through informal teaching and in response to the learning needs of others* Performs select clinical duties, including but not limited to: * Ensures that activity goals are met daily * Taking vital signs * Verifying and reconciling medical records/patient history/patient flowsheets * Completing patient admissions and starting the intake process. * Completing patient discharges * Drawing blood * Complete other duties as assigned by the nurse.Work Environment & Culture Focus: Participates in interdisciplinary care of patient through collaboration with team members and utilizes additional resources when necessary.* Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs* Recognizes need for assistance and utilizes resources in a timely manner* Demonstrates ownership and persistence to ensure problem is resolved in best way possible.* Able to assume assignment of non-complex and some complex patient management with some turnover in assignment as directed by RN * Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions* Identifies and utilizes team resources to solve identified problems or needs* Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes* Provides goal-focused bedside shift report* Advocates with physicians on patient's behalf when necessary * Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity* Chooses an appropriate and meaningful communication style when interacting with others; gives and accepts constructive feedback to/from peers* Participates in intentional rounds, communicates any next level of care needs.Patient Education Focus: Adapts teaching strategies appropriately to meet the patient's/family's age specific needs.* Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension as directed by RN. * Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc. under the direction of RN. * Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals* Consults appropriate resources within the hospital to provide specialized education* Utilizes health patient education system and other resources for patients and family members* Completes discharge education with patients.* Utilizes teach-back method of education.Performance Improvement Focus: Actively participa

Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family members.Clinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. * Obtain patients review of systems and history, measure vital signs, including but not limited to weigh, blood pressure, pulse, temperature, and complete all necessary documentation in patient's chart and consistent with clinical protocol. * Demonstrates competence in the clinical skills necessary to carry out basic rooming functions to include vital signs and completion of screening questions at time of visit. * May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Carry out clinical orders given by provider as appropriate deemed by scope of competency including but not limited to administering medications and vaccinations orally or by injection.* Responsible for managing the tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients to support their health. * Responsible for assisting in managing results and follow-up as determined by provider. * Complete tasks within scope of certificate, licensure and competency as delegated by provider to support patient care. * Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. * Provide appropriate and timely documentation in the patient's electronic medical record using standardized workflows and processes.Development and Patient Education* Answer questions and provide teaching to patients and family members as directed by provider.* Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

The CMA/RMA ensures timely flow of patients, rooms patients and gathers all necessary medical information for the doctor to deliver quality patient care. Maintains department patient care supplies and clean exam rooms.Perform a variety of routine direct patient care duties to assist medical and nursing staff in the examination and treatment of patients.Maintains patient care environment and supplies to ensure patient privacy and safety.Room patients for provider visits.Obtain vital signs for provider visits.Stocking supplies and cleaning rooms.

Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family members.Clinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. * Obtain patients review of systems and history, measure vital signs, including but not limited to weigh, blood pressure, pulse, temperature, and complete all necessary documentation in patient's chart and consistent with clinical protocol. * Demonstrates competence in the clinical skills necessary to carry out basic rooming functions to include vital signs and completion of screening questions at time of visit. * May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Carry out clinical orders given by provider as appropriate deemed by scope of competency including but not limited to administering medications and vaccinations orally or by injection.* Responsible for managing the tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients to support their health. * Responsible for assisting in managing results and follow-up as determined by provider. * Complete tasks within scope of certificate, licensure and competency as delegated by provider to support patient care. * Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. * Provide appropriate and timely documentation in the patient's electronic medical record using standardized workflows and processes.Development and Patient Education* Answer questions and provide teaching to patients and family members as directed by provider.* Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family membersClinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. * Demonstrates competence in the clinical skills necessary to carry out assigned job duties. * May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Administer ordered medical and/or vaccines. * Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.* Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. * Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processesDevelopment and Patient Education* Answer questions and provide teaching to patients and family members.* Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office

Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family membersClinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. * Demonstrates competence in the clinical skills necessary to carry out assigned job duties. * May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Administer ordered medical and/or vaccines. * Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.* Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. * Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processesDevelopment and Patient Education* Answer questions and provide teaching to patients and family members.* Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office

We are excited to be introducing the Young Minds Center in our brand new, state-of-the-art location! We are building something special to make a difference for all the youth in our community. This position will be relocating to our new building later this year – come join us!$2,500.00 Sign on bonus for 1 or more years of experience - External only As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process.Under the supervision of an RN, assesses patient's status through interview, observation and physical assessment of actual problems and outcomesAssists the RN in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.Uses appropriate interventions identified in the plan of care to achieve expected patient outcomesSystematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shiftModifies plan of care based on evaluationCompletes required documentation as appropriate, including patient chart and event reportsDemonstrates professional accountability for own practice as evidenced through seeking resources and continuing self-developmentDemonstrates technical knowledge of equipment and troubleshoots when problems ariseAcquires and maintains current knowledge and skills in evidence-based nursing practicePromotes the professional development of self and team membersShares clinical knowledge through informal teaching and in response to the learning needs of others.Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needsRecognizes need for assistance and utilizes resources, including physician and nurse to nurse (UAT) consultation in a timely mannerDemonstrates ownership and persistence to ensure problem is resolved in best way possible.Able to assume assignment of non-complex and some complex patient management with some turnover in assignmentConsistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptionsIdentifies and utilizes team resources to solve identified problems or needsCollaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomesWorks with other team members in delegating tasks and activities appropriatelyProvides goal-focused shift reportAdvocates with physicians on patient's behalf when necessaryUtilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivityChooses an appropriate and meaningful communication style when interacting with others; gives and accepts constructive feedback to/from peers.Adapts teaching strategies based on patient's response, readiness to learn and level of comprehensionTakes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc.Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety GoalsConsults appropriate resources within the hospital to provide specialized educationUtilizes SVI patient education system and other resources for patients and family membersAssures that the care provided is consistent with standards of care, evidence-based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospitalWorks with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfactionActively promotes and achieves customer satisfaction (patient, family, departments, physicians)Participates in the implementation of Performance Improvement initiativesPromptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needsEncourages coworkers in achieving excellent customer satisfaction; utilizes organizational service excellence standardsServes on unit based councilsIdentifies practice problems on the unitImplements changes in own clinical practice. TrilliumPlace

As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process.CLINICAL EXCELLENCE FOCUS: Promotes the use of evidence based practice through the nursing process, protocols and procedures.Under the supervision of an RN, assesses patient's status through interview, observation and physical assessment of actual problems and outcomesAssists the RN in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.Uses appropriate interventions identified in the plan of care to achieve expected patient outcomesSystematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shiftModifies plan of care based on evaluationCompletes required documentation as appropriate, including patient chart and event reportsDemonstrates professional accountability for own practice as evidenced through seeking resources and continuing self-developmentDemonstrates technical knowledge of equipment and troubleshoots when problems ariseAcquires and maintains current knowledge and skills in evidence based nursing practicePromotes the professional development of self and team membersShares clinical knowledge through informal teaching and in response to the learning needs of others.WORK ENVIRONMENT & CULTURE FOCUS: Participates in interdisciplinary care of the patient through collaboration with team members and utilizes additional resources when necessary.Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needsRecognizes need for assistance and utilizes resources, including physician and nurse to nurse (UAT) consultation in a timely mannerDemonstrates ownership and persistence to ensure problem is resolved in best way possible.Able to assume assignment of non-complex and some complex patient management with some turnover in assignmentConsistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptionsIdentifies and utilizes team resources to solve identified problems or needsCollaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomesWorks with other team members in delegating tasks and activities appropriatelyProvides goal-focused shift reportAdvocates with physicians on patient's behalf when necessaryUtilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivityChooses an appropriate and meaningful communication style when interacting with others; gives and accepts constructive feedback to/from peers.PATIENT EDUCATION FOCUS: Adapts teaching strategies appropriately to meet the patient's/family's age specific needs.Adapts teaching strategies based on patient's response, readiness to learn and level of comprehensionTakes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc.Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety GoalsConsults appropriate resources within the hospital to provide specialized educationUtilizes SVI patient education system and other resources for patients and family membersPERFORMANCE IMPROVEMENT FOCUS: Actively participates in data collection, analysis, problem solving and gives input on process improvements and patient satisfaction.Assures that the care provided is consistent with standards of care, evidence based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospitalWorks with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfactionActively promotes and achieves customer satisfaction

As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process.Under the supervision of an RN, assesses patient's status through interview, observation and physical assessment of actual problems and outcomes.Assists the RN in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.Uses appropriate interventions identified in the plan of care to achieve expected patient outcomes.Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift.Modifies plan of care based on evaluation.Completes required documentation as appropriate, including patient chart and event reports.Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.Recognizes need for assistance and utilizes resources, including physician and nurse to nurse (UAT) consultation in a timely manner.Able to assume assignment of non-complex and some complex patient management with some turnover in assignment.Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions.Identifies and utilizes team resources to solve identified problems or needs.Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes.

Under the direction of a health care provider, Clinical Nurse LPN, is responsible for the delivery of patient care that promotes the safety and well-being of our patients.Clinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.* Demonstrates competence in the clinical skills necessary to carry out assigned job duties.* May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Administer vaccines and ordered medications by oral, IM,SQ or ID routes.* Place urinary catheters per protocol. * Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding. * Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. * Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.Development and Patient Education* Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Provide education to patients and families using the Teach-back method per protocols and guidelines.* Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Under the direction of a health care provider, Clinical Nurse LPN, is responsible for the delivery of patient care that promotes the safety and well-being of our patients.Clinical Excellence/Patient Care* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.* Demonstrates competence in the clinical skills necessary to carry out assigned job duties.* May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.* Administer vaccines and ordered medications by oral, IM,SQ or ID routes.* Place urinary catheters per protocol. * Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding. * Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. * Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.Development and Patient Education* Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.* Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.* Maintain regular and consistent attendance at work.* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Provide education to patients and families using the Teach-back method per protocols and guidelines.* Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

LSW License - $2,500 sign on bonus with 1 or more years of experience. - External Applicants Only. LSW License - $1,000 sign on bonus with no experience – External License Only. This position will be a part of the City of Peoria Social Services Unit (SSU). SSU personnel are tasked with assisting those who come into contact with, or are referred to, the SSU. One of the goals is to promote safer encounters between citizens in need of crisis services and police department personnel while maintaining a high level of professional service. The other main goal is to refer to, and encourage participation in, appropriate mental health, substance use, or other needs-based services that may fit the individual. These duties are critical to an overall healthier, safer community and are aimed at facilitating more stable community members. This position provides crisis intervention services/assessments/evaluation and stabilization/case management to people in a primarily community-based environment in collaboration with the Peoria Police Department (PPD). This role will include field response into the community in collaboration with the PPD, likely several times per day, to provide mobile mental and behavioral health services to citizens within the city of Peoria, Illinois. This role will consist of supervision of Licensed Social Workers and Licensed Clinical Social Workers, clinical oversight for staff, continued follow up and case management to connect citizens to ongoing services and supports.Actively listens to presenting issues, uses motivational interviewing skills and crisis interventions to ensure safety and determine appropriate course of actionExercises judgment and decision-making that is clinically safe, logical and deliberateReach a resolution of crises that is clinically appropriate and least restrictiveRecognize, respect, and effectively deal with values and cultural beliefs of clients, their families and community resources and referralsWorks with law enforcement, emergency departments and other emergency personnel in crisis situationsProvides follow up case management as assignedMaintains appropriate treatment boundaries with clients and family membersMaintains required productivityShares knowledge of specialized resourcesMaintains accurate and timely documentation in the patient medical record.Prepares and maintains all pertinent records, statistics, and progress notes.Provides social work intervention to patient/families.Direct counseling and case management with individuals and families.All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomesCompletes legal paperwork for inpatient admissions thoroughly to ensure compliance with legal and regulatory standards including patient rightsCompletes paperwork required for billing purposesReports any critical or unusual situations and completes incident reports as requiredInteract and communicate with law enforcement, medical staff, and other community providers effectivelyCommunicates effectively in-person, through email; responds in a timely manner to voice mailsUses effective means to educate others about mental illness and addictionTrilliumPlace

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.* Knowledgeable and skilled in applicable procedures in providing care. * Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) * Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) * Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) * Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) * Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) * Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). * Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). * Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).* Assists with admission, transfer, and discharge of patient. * Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. * Sets up equipment for care (IV poles, admission kit, others) * Stores and transfers belongings (dentures, hearing aids, glasses and other personal items) * Packs up all patient belongings at discharge.* Achieves patient satisfaction when providing patient care. * Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. * Patient needs are met and satisfaction of care is expressed * Demonstrates ability to anticipate patient needs * Answers all call lights promptly * Respects privacy* Reports pertinent patient information to the nurse assigned to the patient in a timely manner.* Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.* Completes care while conserving resources. * Completes work within assigned shift. * Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. * Prevents waste of supplies and linen. * Checks patient room for unused equipment/supplies and returns to SPD promptly. * Assists with patient lifting in a timely manner.* Demonstrates ability to organize and prioritize work with changes as directed by the nurse. * Uses slow time to improve unit appearance and accept additional assignments. * Assists others in assignment completion. * Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.* Performs unit maintenance duties * Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. * Assures discontinued equipment is removed from patient rooms. * Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. * Ensures adequate stock of BSI supplies in all rooms. * Knowledgeable of SPD exchange cart system and consistently charges out supplies used.* Performs errands as requested * Knowledgeable of locations of variou

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.* Knowledgeable and skilled in applicable procedures in providing care. * Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) * Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) * Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) * Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) * Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) * Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). * Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). * Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).* Assists with admission, transfer, and discharge of patient. * Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. * Sets up equipment for care (IV poles, admission kit, others) * Stores and transfers belongings (dentures, hearing aids, glasses and other personal items) * Packs up all patient belongings at discharge.* Achieves patient satisfaction when providing patient care. * Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. * Patient needs are met and satisfaction of care is expressed * Demonstrates ability to anticipate patient needs * Answers all call lights promptly * Respects privacy* Reports pertinent patient information to the nurse assigned to the patient in a timely manner.* Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.* Completes care while conserving resources. * Completes work within assigned shift. * Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. * Prevents waste of supplies and linen. * Checks patient room for unused equipment/supplies and returns to SPD promptly. * Assists with patient lifting in a timely manner.* Demonstrates ability to organize and prioritize work with changes as directed by the nurse. * Uses slow time to improve unit appearance and accept additional assignments. * Assists others in assignment completion. * Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.* Performs unit maintenance duties * Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. * Assures discontinued equipment is removed from patient rooms. * Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. * Ensures adequate stock of BSI supplies in all rooms. * Knowledgeable of SPD exchange cart system and consistently charges out supplies used.* Performs errands as requested * Knowledgeable of locations of variou

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds promptly to urgent requests.Assume

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.* Knowledgeable and skilled in applicable procedures in providing care. * Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) * Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) * Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) * Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) * Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) * Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). * Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). * Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).* Assists with admission, transfer, and discharge of patient. * Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. * Sets up equipment for care (IV poles, admission kit, others) * Stores and transfers belongings (dentures, hearing aids, glasses and other personal items) * Packs up all patient belongings at discharge.* Achieves patient satisfaction when providing patient care. * Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. * Patient needs are met and satisfaction of care is expressed * Demonstrates ability to anticipate patient needs * Answers all call lights promptly * Respects privacy* Reports pertinent patient information to the nurse assigned to the patient in a timely manner.* Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.* Completes care while conserving resources. * Completes work within assigned shift. * Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. * Prevents waste of supplies and linen. * Checks patient room for unused equipment/supplies and returns to SPD promptly. * Assists with patient lifting in a timely manner.* Demonstrates ability to organize and prioritize work with changes as directed by the nurse. * Uses slow time to improve unit appearance and accept additional assignments. * Assists others in assignment completion. * Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.* Performs unit maintenance duties * Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. * Assures discontinued equipment is removed from patient rooms. * Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. * Ensures adequate stock of BSI supplies in all rooms. * Knowledgeable of SPD exchange cart system and consistently charges out supplies used.* Performs errands as requested * Knowledgeable of locations of variou

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds promptly to urgent requests.Assume

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

This job exists due to a grant received by the City of Peoria to implement a co-responder model for mental health professionals to respond to calls with the Peoria Police for individuals that need the assistance of mental health professionals. This service will allow us to connect individuals and families to mental health services beyond their initial crisis that may have resulted in call to the Peoria Police DepartmentActively listens to presenting issues, uses motivational interviewing skills and crisis intervention to ensure safety and determine appropriate cause of actionExercise judgment and decision making that is clinically safe, logical, and deliberateReach a resolution of crisis that is clinically appropriate and least restrictiveRecognize, respect, and effectively deal with values and cultural beliefs of clients, their families, and community resources and referralsWorks with law enforcement, emergency departments, and other emergency personnel in crisis situationsProvides follow up case management as assignedProvides clinical oversight to staff membersMaintains appropriate boundaries with clients and family membersMaintains required productivityCompletes all documentation and other forms of communication in a timely mannerDemonstrates understanding of Medicare Home Care benefit including eligibility, qualification for admission and services available.Monitors progress toward treatment goals by evaluating and adjusting treatment provided.Prepares and maintains all pertinent records, statistics, and progress notes.Maintains accurate and timely documentation in the patient medical record.Responsible for providing culturally sensitive counseling and treatment as well as assisting in life crisis situations.Conducts and/or participates in assigned family unity meetings and workshopsRefers patient and family to appropriate community resources as needed.Provide or obtain concrete and supportive services.Performs all other related duties as appropriate and/or assigned.Conduct comprehensive clinical psychosocial assessments.Prepares patient histories, service plans, and reports.Maintains client documentation in compliance with agency protocolsAssistance with Applications (Medicaid, Community Care, SSDI)Develop and implement treatment plans and maintain plan updates in electronic medical record.Provides counseling and case management services for individuals and families including clients with substance abuse and mental health problemsParticipates in patient case conferences.Assistance with Referrals for lack of access to food, clothing, assistance with power billsEvaluates the effectiveness of the programs and activities.Maintains accurate and timely documentation in the patient medical record.Prepares and maintains all pertinent records, statistics, and progress notes.Responsible for actively participating in the Quality Management Program.Responsible for providing culturally sensitive counseling and treatment as well as assisting in life crisis situations.Monitors progress toward treatment goals by evaluating and adjusting treatment provided.Assures quality treatment for clients by enforcing rules, regulations, and legal requirements with clients; documenting events of the therapeutic process.Provides individual and family supportive counseling, rather than psychotherapy.Collaborate and consult with patients, families, professionals, and providers inside and outside of MGH to develop and implement pre-admission, inpatient, post hospital, and outpatient care.Participates in program planning and implementation and evaluation of effectiveness of efforts to improve program services.Assists in the development of various program curricula.Participates in care planning for elder needs.Make referrals for help in the HomeObtains social support for client by referring client to community resources; arranging for appointments; establishing rapport with other agencies.Utilizes community resources to assist patient to resume life in community or to learn to live within limits of disability.

We are excited to be introducing the Young Minds Center in our brand new, state-of-the-art location! We are building something special to make a difference for all the youth in our community. This position will be relocating to our new building later this year – come join us! $10.000 sign on bonus and $2.500 relocation (greater than 50 miles).- External Applicants Only. Position provides crisis intervention services/assessments/evaluation and stabilization/case management to youth and families within the community setting.Provide Crisis intervention/case management and clinical services* Actively listens to presenting issues, uses motivational interviewing skills and crisis interventions to ensure safety and determine appropriate course of action* Exercises judgment and decision-making that is clinically safe, logical and deliberate* Reach a resolution of crises that is clinically appropriate and least restrictive* Recognize, respect and effectively deal with values and cultural beliefs of clients, their families and community resources and referrals* Works with law enforcement, emergency departments and other emergency personnel in crisis situations* Provides follow up case management as assigned * Maintains appropriate treatment boundaries with clients and family members* Maintains required productivityComplete clinical documentation and other forms of communication in a timely manner* All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes* Completes legal paperwork for inpatient admissions thoroughly to ensure compliance with legal and regulatory standards including patient rights* Completes paperwork required for billing purposes* Reports any critical or unusual situations and completes incident reports as required* Interact and communicate with law enforcement, medical staff and other community providers effectively* Communicates effectively in-person, through email; responds in a timely manner to voicemails* Uses effective means to educate others about mental illness and addictionMaintains current knowledge of community resources and provides information to appropriate parties* Serves as a resource for individuals and community providers for community resources and how to access them* Has an understanding of and complies with Illinois' Mental Health & Developmental Disabilities Code * Serves as a mandated reporter and ensures reports are filed with appropriate parties* Participates in clinical supervision as outlined by immediate supervisor, and keeps supervisor informed of clinical issues, concerns and outcomes

We are excited to be introducing the Young Minds Center in our brand new, state-of-the-art location! We are building something special to make a difference for all the youth in our community. This position will be relocating to our new building later this year – come join us! $10,000 sign on bonus and $2.500 relocation (greater than 50 miles).- External Applicants Only. Position provides crisis intervention services/assessments/evaluation and stabilization/case management to youth and families within the community setting.Provide Crisis intervention/case management and clinical services* Actively listens to presenting issues, uses motivational interviewing skills and crisis interventions to ensure safety and determine appropriate course of action* Exercises judgment and decision-making that is clinically safe, logical and deliberate* Reach a resolution of crises that is clinically appropriate and least restrictive* Recognize, respect and effectively deal with values and cultural beliefs of clients, their families and community resources and referrals* Works with law enforcement, emergency departments and other emergency personnel in crisis situations* Provides follow up case management as assigned * Maintains appropriate treatment boundaries with clients and family members* Maintains required productivityComplete clinical documentation and other forms of communication in a timely manner* All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes* Completes legal paperwork for inpatient admissions thoroughly to ensure compliance with legal and regulatory standards including patient rights* Completes paperwork required for billing purposes* Reports any critical or unusual situations and completes incident reports as required* Interact and communicate with law enforcement, medical staff and other community providers effectively* Communicates effectively in-person, through email; responds in a timely manner to voicemails* Uses effective means to educate others about mental illness and addictionMaintains current knowledge of community resources and provides information to appropriate parties* Serves as a resource for individuals and community providers for community resources and how to access them* Has an understanding of and complies with Illinois' Mental Health & Developmental Disabilities Code * Serves as a mandated reporter and ensures reports are filed with appropriate parties* Participates in clinical supervision as outlined by immediate supervisor, and keeps supervisor informed of clinical issues, concerns and outcomes

Patient Services Representativesreflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativesreflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions in order to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions in order to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions in order to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.