LSW License - $2,500 sign on bonus with 1 or more years of experience. - External Applicants Only. LSW License - $1,000 sign on bonus with no experience – External License Only. This position will be a part of the City of Peoria Social Services Unit (SSU). SSU personnel are tasked with assisting those who come into contact with, or are referred to, the SSU. One of the goals is to promote safer encounters between citizens in need of crisis services and police department personnel while maintaining a high level of professional service. The other main goal is to refer to, and encourage participation in, appropriate mental health, substance use, or other needs-based services that may fit the individual. These duties are critical to an overall healthier, safer community and are aimed at facilitating more stable community members. This position provides crisis intervention services/assessments/evaluation and stabilization/case management to people in a primarily community-based environment in collaboration with the Peoria Police Department (PPD). This role will include field response into the community in collaboration with the PPD, likely several times per day, to provide mobile mental and behavioral health services to citizens within the city of Peoria, Illinois. This role will consist of supervision of Licensed Social Workers and Licensed Clinical Social Workers, clinical oversight for staff, continued follow up and case management to connect citizens to ongoing services and supports.Actively listens to presenting issues, uses motivational interviewing skills and crisis interventions to ensure safety and determine appropriate course of actionExercises judgment and decision-making that is clinically safe, logical and deliberateReach a resolution of crises that is clinically appropriate and least restrictiveRecognize, respect, and effectively deal with values and cultural beliefs of clients, their families and community resources and referralsWorks with law enforcement, emergency departments and other emergency personnel in crisis situationsProvides follow up case management as assignedMaintains appropriate treatment boundaries with clients and family membersMaintains required productivityShares knowledge of specialized resourcesMaintains accurate and timely documentation in the patient medical record.Prepares and maintains all pertinent records, statistics, and progress notes.Provides social work intervention to patient/families.Direct counseling and case management with individuals and families.All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomesCompletes legal paperwork for inpatient admissions thoroughly to ensure compliance with legal and regulatory standards including patient rightsCompletes paperwork required for billing purposesReports any critical or unusual situations and completes incident reports as requiredInteract and communicate with law enforcement, medical staff, and other community providers effectivelyCommunicates effectively in-person, through email; responds in a timely manner to voice mailsUses effective means to educate others about mental illness and addictionTrilliumPlace

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.* Knowledgeable and skilled in applicable procedures in providing care. * Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) * Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) * Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) * Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) * Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) * Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). * Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). * Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).* Assists with admission, transfer, and discharge of patient. * Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. * Sets up equipment for care (IV poles, admission kit, others) * Stores and transfers belongings (dentures, hearing aids, glasses and other personal items) * Packs up all patient belongings at discharge.* Achieves patient satisfaction when providing patient care. * Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. * Patient needs are met and satisfaction of care is expressed * Demonstrates ability to anticipate patient needs * Answers all call lights promptly * Respects privacy* Reports pertinent patient information to the nurse assigned to the patient in a timely manner.* Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.* Completes care while conserving resources. * Completes work within assigned shift. * Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. * Prevents waste of supplies and linen. * Checks patient room for unused equipment/supplies and returns to SPD promptly. * Assists with patient lifting in a timely manner.* Demonstrates ability to organize and prioritize work with changes as directed by the nurse. * Uses slow time to improve unit appearance and accept additional assignments. * Assists others in assignment completion. * Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.* Performs unit maintenance duties * Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. * Assures discontinued equipment is removed from patient rooms. * Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. * Ensures adequate stock of BSI supplies in all rooms. * Knowledgeable of SPD exchange cart system and consistently charges out supplies used.* Performs errands as requested * Knowledgeable of locations of variou

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.Knowledgeable and skilled in applicable procedures in providing care. Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) Provides activity needs of assigned patients (i.e. dangling, turning, chair, ambulating, walker, and crutches). Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization and clean dressing changes (varies by unit or area).Assists with admission, transfer, and discharge of patient. Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. Sets up equipment for care (IV poles, admission kit, others) Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). Packs up all patient belongings at discharge.Achieves patient satisfaction when providing patient care. Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. Patient needs are met and satisfaction of care is expressed Demonstrates ability to anticipate patient needs Answers all call lights promptly Respects privacyReports pertinent patient information to the nurse assigned to the patient in a timely manner.Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit.Completes care while conserving resources. Completes work within assigned shift. Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. Prevents waste of supplies and linen. Checks patient room for unused equipment/supplies and returns to SPD promptly. Assists with patient lifting in a timely manner.Demonstrates ability to organize and prioritize work with changes as directed by the nurse. Uses slow time to improve unit appearance and accept additional assignments. Assists others in assignment completion. Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.Performs unit maintenance duties Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. Assures discontinued equipment is removed from patient rooms. Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. Ensures adequate stock of BSI supplies in all rooms. Knowledgeable of SPD exchange cart system and consistently charges out supplies used.Performs errands as requested Knowledgeable of locations of various support areas. Responds

This job exists due to a grant received by the City of Peoria to implement a co-responder model for mental health professionals to respond to calls with the Peoria Police for individuals that need the assistance of mental health professionals. This service will allow us to connect individuals and families to mental health services beyond their initial crisis that may have resulted in call to the Peoria Police DepartmentActively listens to presenting issues, uses motivational interviewing skills and crisis intervention to ensure safety and determine appropriate cause of actionExercise judgment and decision making that is clinically safe, logical, and deliberateReach a resolution of crisis that is clinically appropriate and least restrictiveRecognize, respect, and effectively deal with values and cultural beliefs of clients, their families, and community resources and referralsWorks with law enforcement, emergency departments, and other emergency personnel in crisis situationsProvides follow up case management as assignedProvides clinical oversight to staff membersMaintains appropriate boundaries with clients and family membersMaintains required productivityCompletes all documentation and other forms of communication in a timely mannerDemonstrates understanding of Medicare Home Care benefit including eligibility, qualification for admission and services available.Monitors progress toward treatment goals by evaluating and adjusting treatment provided.Prepares and maintains all pertinent records, statistics, and progress notes.Maintains accurate and timely documentation in the patient medical record.Responsible for providing culturally sensitive counseling and treatment as well as assisting in life crisis situations.Conducts and/or participates in assigned family unity meetings and workshopsRefers patient and family to appropriate community resources as needed.Provide or obtain concrete and supportive services.Performs all other related duties as appropriate and/or assigned.Conduct comprehensive clinical psychosocial assessments.Prepares patient histories, service plans, and reports.Maintains client documentation in compliance with agency protocolsAssistance with Applications (Medicaid, Community Care, SSDI)Develop and implement treatment plans and maintain plan updates in electronic medical record.Provides counseling and case management services for individuals and families including clients with substance abuse and mental health problemsParticipates in patient case conferences.Assistance with Referrals for lack of access to food, clothing, assistance with power billsEvaluates the effectiveness of the programs and activities.Maintains accurate and timely documentation in the patient medical record.Prepares and maintains all pertinent records, statistics, and progress notes.Responsible for actively participating in the Quality Management Program.Responsible for providing culturally sensitive counseling and treatment as well as assisting in life crisis situations.Monitors progress toward treatment goals by evaluating and adjusting treatment provided.Assures quality treatment for clients by enforcing rules, regulations, and legal requirements with clients; documenting events of the therapeutic process.Provides individual and family supportive counseling, rather than psychotherapy.Collaborate and consult with patients, families, professionals, and providers inside and outside of MGH to develop and implement pre-admission, inpatient, post hospital, and outpatient care.Participates in program planning and implementation and evaluation of effectiveness of efforts to improve program services.Assists in the development of various program curricula.Participates in care planning for elder needs.Make referrals for help in the HomeObtains social support for client by referring client to community resources; arranging for appointments; establishing rapport with other agencies.Utilizes community resources to assist patient to resume life in community or to learn to live within limits of disability.

We are excited to be introducing the Young Minds Center in our brand new, state-of-the-art location! We are building something special to make a difference for all the youth in our community. This position will be relocating to our new building later this year – come join us! $10.000 sign on bonus and $2.500 relocation (greater than 50 miles).- External Applicants Only. Position provides crisis intervention services/assessments/evaluation and stabilization/case management to youth and families within the community setting.Provide Crisis intervention/case management and clinical services* Actively listens to presenting issues, uses motivational interviewing skills and crisis interventions to ensure safety and determine appropriate course of action* Exercises judgment and decision-making that is clinically safe, logical and deliberate* Reach a resolution of crises that is clinically appropriate and least restrictive* Recognize, respect and effectively deal with values and cultural beliefs of clients, their families and community resources and referrals* Works with law enforcement, emergency departments and other emergency personnel in crisis situations* Provides follow up case management as assigned * Maintains appropriate treatment boundaries with clients and family members* Maintains required productivityComplete clinical documentation and other forms of communication in a timely manner* All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes* Completes legal paperwork for inpatient admissions thoroughly to ensure compliance with legal and regulatory standards including patient rights* Completes paperwork required for billing purposes* Reports any critical or unusual situations and completes incident reports as required* Interact and communicate with law enforcement, medical staff and other community providers effectively* Communicates effectively in-person, through email; responds in a timely manner to voicemails* Uses effective means to educate others about mental illness and addictionMaintains current knowledge of community resources and provides information to appropriate parties* Serves as a resource for individuals and community providers for community resources and how to access them* Has an understanding of and complies with Illinois' Mental Health & Developmental Disabilities Code * Serves as a mandated reporter and ensures reports are filed with appropriate parties* Participates in clinical supervision as outlined by immediate supervisor, and keeps supervisor informed of clinical issues, concerns and outcomes

We are excited to be introducing the Young Minds Center in our brand new, state-of-the-art location! We are building something special to make a difference for all the youth in our community. This position will be relocating to our new building later this year – come join us! $10,000 sign on bonus and $2.500 relocation (greater than 50 miles).- External Applicants Only. Position provides crisis intervention services/assessments/evaluation and stabilization/case management to youth and families within the community setting.Provide Crisis intervention/case management and clinical services* Actively listens to presenting issues, uses motivational interviewing skills and crisis interventions to ensure safety and determine appropriate course of action* Exercises judgment and decision-making that is clinically safe, logical and deliberate* Reach a resolution of crises that is clinically appropriate and least restrictive* Recognize, respect and effectively deal with values and cultural beliefs of clients, their families and community resources and referrals* Works with law enforcement, emergency departments and other emergency personnel in crisis situations* Provides follow up case management as assigned * Maintains appropriate treatment boundaries with clients and family members* Maintains required productivityComplete clinical documentation and other forms of communication in a timely manner* All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes* Completes legal paperwork for inpatient admissions thoroughly to ensure compliance with legal and regulatory standards including patient rights* Completes paperwork required for billing purposes* Reports any critical or unusual situations and completes incident reports as required* Interact and communicate with law enforcement, medical staff and other community providers effectively* Communicates effectively in-person, through email; responds in a timely manner to voicemails* Uses effective means to educate others about mental illness and addictionMaintains current knowledge of community resources and provides information to appropriate parties* Serves as a resource for individuals and community providers for community resources and how to access them* Has an understanding of and complies with Illinois' Mental Health & Developmental Disabilities Code * Serves as a mandated reporter and ensures reports are filed with appropriate parties* Participates in clinical supervision as outlined by immediate supervisor, and keeps supervisor informed of clinical issues, concerns and outcomes

To assist Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities.Performs Patient Care Activities as delegated by the Nurse utilizing applicable policies and procedures to ensure patient needs and expectations are met.* Knowledgeable and skilled in applicable procedures in providing care. * Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose.) * Provides nutritional needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, adding tube feeding and recording intake.) * Provides elimination needs of assigned patient. (Foley care, bowel movements, bladder training, enemas, and external catheters; records output.) * Provides skin care of assigned patients. (turning, positioning, recognition and prevention of skin breakdown, operation of special beds, nail care, and back rubs.) * Provides comfort measures (Proper positioning, back rubs, oral care, wrinkle free bed sheets and ensuring that bedside table, water pitcher, urinal are within reach.) * Provides activity needs of assigned patients (i.e. turning, chair, ambulating, walker, and crutches). * Performs measurements of assigned patients (I&O, hemoccult, gastrocult, TPR, B/P, weights, empty drains, abdominal girth, hose measurements). * Performs additional skills as directed and supervised by the nurse, after training and certification, i.e. intermittent urinary catheterization, phlebotomy, and clean dressing changes (varies by unit or area).* Assists with admission, transfer, and discharge of patient. * Completes assigned aspects of admission process including vital signs, height and weight, room setup, room orientation, assists patient to bed, assures call light available etc. * Sets up equipment for care (IV poles, admission kit, others) * Stores and transfers belongings (dentures, hearing aids, glasses and other personal items). * Packs up all patient belongings at discharge.* Achieves patient satisfaction when providing patient care. * Makes rounds minimally every two hours to assure that patients are comfortable, positioned properly, call light available, room orderly. * Patient needs are met and satisfaction of care is expressed * Demonstrates ability to anticipate patient needs * Answers all call lights promptly * Respects privacy* Reports pertinent patient information to the nurse assigned to the patient in a timely manner.* Documentation is completed prior to leaving shift.Uses time, supplies, and other resources productively to promote responsive and cost effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit* Completes care while conserving resources. * Completes work within assigned shift. * Overtime used only as requested by Director/Unit Leader/Lead RN/ Shift Coordinator. * Prevents waste of supplies and linen. * Checks patient room for unused equipment/supplies and returns to SPD promptly. * Assists with patient lifting in a timely manner.* Demonstrates ability to organize and prioritize work with changes as directed by the nurse. * Uses slow time to improve unit appearance and accept additional assignments. * Assists others in assignment completion. * Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.* Performs unit maintenance duties * Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans, and specipans. * Assures discontinued equipment is removed from patient rooms. * Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items. * Knowledgeable of SPD exchange cart system and consistently charges out supplies used.* Performs errands as requested* Knowledgeable of locations of various support areas.* Responds promptly to urgent requests.Assumes personal responsi

Patient Services Representativereflect a commitment to Carle's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer Service:Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical Support:Work independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer Service:Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical Support:Work independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer Service:Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical Support:Work independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativesreflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativesreflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativesreflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Patient Services Representativereflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Customer ServiceSmile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.Consults with members of the healthcare team and provides updates and other information to patients and families.Answer telephone calls in a clear, courteous, caring, calm and professional manner.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Assist with proactive charge capture along with billing accuracy for providers and patients.Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.Open and/or close the clinic following specified guidelines of individual clinic.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.Administrative/Clerical SupportWork independently and responsible for timely completion of assigned functions.Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.Maintain regular and consistent attendance at work.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain compliance with Personnel policies and procedures.Monitor environmental conditions to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.Serves as a role model by conducting self in a responsible, professional manner.Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.Successful completion of mandatory insurance training and ongoing competency refreshers.Competent to initiate and secure prior authorizations as needed.

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.Serves as a role model by conducting self in a responsible, professional manner.Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.Successful completion of mandatory insurance training and ongoing competency refreshers.Competent to initiate and secure prior authorizations as needed.