Job Summary:The Sales Operations Analyst for BPO Services analyzes sales performance, prepares reports, and recommends sales strategy improvements. Responsibilities include data collection, optimizing sales processes, and collaborating with Learning and Development to deliver training programs. The role supports data-driven decisions and partners with BPO leaders to meet sales targets through effective coaching and development strategies.This individual will report to the BPO Strategy and Operations Lead and can be located in either Great Wolf's Corporate Office located in Madison, WI or Chicago, IL. Both offices work on a hybrid schedule (M/F optional remote work, and T/W/TH in-office).Responsibilities:Data Collection, Analysis and Reporting:Align sales strategy with Revenue Management process.Gather and analyze sales data from various sources to identify trends, patterns, and opportunities.Monitor sales metrics and key performance indicators (KPIs) to evaluate sales performance.Prepare comprehensive reports and dashboards to communicate sales performance and insights to the sales team and senior management.Develop and maintain regular sales forecasts and projections.Sales Process Improvement:Identify areas for improvement in the sales process and recommend solutions to enhance efficiency and effectiveness for all channels.Support for Sales Strategy:Align with Revenue Management in the development and execution of sales strategies and initiatives.Provide analytical support for pricing strategies, product positioning, and promotional activitiesCross-Functional Collaboration:Work closely with other departments, such as CCC, Revenue Management, and Ancillary to align sales strategies with overall business goals.Provide analytical support for cross-functional projects and initiatives.Performance Monitoring:Evaluate sales performance of sales and service agents through observation, and review of KPIsIdentify areas of improvement and provide actionable feedback to enhance sales effectiveness.Motivation and Engagement:Foster a motivating environment to encourage high performance and continuous learning.Recognize and celebrate individual and team achievements.Required Qualifications:Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.5+ years of sales experience, including 2+ years in a coaching or training role within a BPO or similar environment.2+ years of experience in sales analysis or similar role within the BPO industry or Contact Centers.Strong understanding of sales processes and techniques.Excellent communication, presentation, and interpersonal skills with a proven ability to inspire, motivate, and develop others.Proven ability to lead and manage BPO teamsStrong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.Proficiency in CRM software and sales analytics tools; detail-oriented with strong organizational and time management skills.Ability to be based out of our Chicago Corporate Office, located in River North, Chicago. The office is currently on a hybrid schedule (M/F optional work remotely, T/W/TH in-office)

Job Summary:The BPO Strategy and Operations Lead is responsible for developing and implementing initiatives that enhance the efficiency, effectiveness, and profitability of the Business Process Outsourcing (BPO) operations. This role involves analyzing current processes, identifying opportunities for improvement, and leading strategic projects to optimize service delivery and guest satisfaction. The BPO Strategy Lead will collaborate with various departments to ensure alignment with overall business goals.Responsibilities:Strategic Planning:Develop and execute long-term strategies for BPO operations to achieve business goals.Align BPO Operations with Revenue Management to achieve annual revenue goals.Conduct market analysis and competitive benchmarking to identify trends and opportunities.Team Management:Lead a BPO team including hiring, training, and performance evaluations.Foster a positive work environment and promote teamwork and collaborationProcess Improvement:Analyze existing processes to identify inefficiencies and areas for improvement.Lead initiatives to streamline workflows, increase revenue, reduce costs, and enhance service quality.Project Management:Manage strategic projects from inception to completion, ensuring timely and successful delivery.Coordinate cross-functional teams and resources to achieve project objectives.Performance Metrics:Review and validate all vendor invoicing including projecting future spendEstablish and monitor key performance indicators (KPIs) to track the success of strategic initiatives.Provide regular reports and insights to senior management.Promote a culture of innovation within the BPO team.Leadership and Collaboration:Lead and mentor a team of strategic analysts Collaborate with other departments to ensure alignment and support for strategic initiatives.Required Qualifications:Bachelor’s degree in Business Administration, Management, or a related field.5+ years of experience in BPO operations and/or strategy development.Proven track record of leading successful initiatives and projects.Strong Workforce Management experience.Strong analytical and problem-solving skills.Excellent leadership, communication, and interpersonal skills.Ability to think strategically and make data-driven decisions.Proficiency in project management tools and methodologies.Proficiency with call center technologies that support inbound, chat and social.Ability to be based out of our Chicago Corporate Office, located in River North, Chicago. The office is currently on a hybrid schedule (M/F optional work remotely, T/W/TH in-office)Preferred Qualifications:Experience in a global BPO environment.Certification in project management (e.g., PMP, Six Sigma Black Belt).

Job Summary: The Customer Service and Social Operations Analyst manages the customer service function across phone, offline channels, chat, and social media via BPOs. Responsibilities include overseeing the team, developing engagement strategies, and ensuring prompt resolution of inquiries. The role collaborates with CCC, Marketing, and Communications to maximize revenue opportunities, maintain a positive brand image and enhance customer satisfaction. Additionally, this role is lead on CEO, Lodge, BBB, and other high-profile escalations.This individual will report to the BPO Strategy and Operations Lead and can be located in either Great Wolf's Corporate Office located in Madison, WI or Chicago, IL. Both offices work on a hybrid schedule (M/F optional remote work, and T/W/TH in-office).Responsibilities:Data Collection, Analysis and Reporting:Align revenue strategy with Revenue Management process.Gather and analyze sales data from various sources to identify trends, patterns, and opportunitiesMonitor sales metrics and key performance indicators (KPIs) to evaluate sales performance.Customer Issue Resolution:Ensure prompt and effective resolution of customer issues and complaints.Escalate complex issues to appropriate departments or senior management as necessary.Performance Monitoring:Track and analyze social/chat customer service metrics to assess team performance and identify areas for improvement.Lead teams to perform on key KPIs such as Revenue, AHT, Quality, etc.Sales Process Improvement:Identify areas for improvement in the sales process and recommend solutions.Social Media Engagement:Monitor BPOs on response times to customer inquiries and comments on social media or chat platforms in a timely and professional manner.Collaborate with marketing and communications teams to create and maintain a consistent brand voice across social media.Develop and update social media guidelines and best practices for customer service interactions.Process Improvement:Identify opportunities to enhance social customer service processes and implement solutions to improve efficiency and effectiveness.Stay updated on industry trends and best practices in social media customer service.Crisis Management:Develop and implement strategies for managing social media crises and negative publicity.Coordinate with the public relations team to address and mitigate potential issues.Required Qualifications:Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.3+ years of experience in customer service leader role, with at least 1 year in a social media-focused role.Strong understanding of social media and chat platforms and best practices for customer engagement.Excellent communication, writing, and interpersonal skills.Proven ability to lead and manage BPO teamsStrong analytical and problem-solving skills.Ability to be based out of our Chicago Corporate Office, located in River North, Chicago. The office is currently on a hybrid schedule (M/F optional work remotely, T/W/TH in-office)Preferred Qualifications:Experience in a BPO or contact center environment.Certification in social media management or customer service.Experience with crisis management and handling negative publicity on social media.

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .

Remote Licensed Marriage and Family Therapist (LMFT) Wage: Between $89-$129 an hour Are you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental health practitioners with the tools and resources they need to run a flourishing private practice. Mental health clinicians use Headway in a number of ways, ranging from conducting psychotherapy sessions with patients to providing and overseeing medication management. Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!By joining the Headway community, we’ll help you: Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.Grow your caseload by providing marketing support and patient referrals. We’ll also support your patients by Providing customized support to clinicians and patients in order to streamline the process of both seeking and providing care.Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your patients with confidence. And we do this completely free of charge to you! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.We accept the following licenses on a state by state basis: LMFTLMFTSLCMFT Ready to get started We are excited to begin helping you if you are a fully-licensed Marriage and Family Therapist at a Master’s level or above with: A valid NPI numberMalpractice insurance Please note, at this time, we are unable to service mental health professionals that are not fully licensed. Your application will be rejected until you obtain a valid license. Not sure if you’re qualified to work with us Send in your application and our team will do our best to help.

Remote Licensed Mental Health Counselor (LMHC) Wage: Between $89-$129 an hour Are you a Licensed Mental Health Counselor looking to launch a private practice, or grow your existing practice Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental health practitioners with the tools and resources they need to run a flourishing private practice. Mental health clinicians use Headway in a number of ways, ranging from conducting psychotherapy sessions with patients to providing and overseeing medication management. Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!By joining the Headway community, we’ll help you: Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.Grow your caseload by providing marketing support and patient referrals. We’ll also support your patients by Providing customized support to clinicians and patients in order to streamline the process of both seeking and providing care.Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your patients with confidence. And we do this completely free of charge to you! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.We accept the following licenses on a state by state basis: LMHCLPCMHLIMHP Ready to get started We are excited to begin helping you if you are a fully-licensed mental health counselor at a Master’s level or above with: A valid NPI numberMalpractice insurance Please note, at this time, we are unable to service mental health professionals that are not fully licensed. Your application will be rejected until you obtain a valid license. Not sure if you’re qualified to work with us Send in your application and our team will do our best to help.