Patient Services Manager, Hospital Food Service
Lake Cumberland Regional Hospital
Salary $60,000.00Patient Services ManagerBe an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes pride in delivering quality service every time.ResponsibilitiesProvide leadership that supports a team environment that fosters morale, passion, quality, and respectLead and manage team member recruiting, training, developmentPerform daily inspections and assessments and coach and counsel team membersProvide education to patients, families, nursing, food service, and other facility staff on nutritional needsCoordinate and evaluate food service standards to ensure patient satisfaction and nourishmentTake action and provide excellent customer service to correct any issues that occurImplement, manage, and maintain the patient ambassador program for high-quality serviceCollaborate with department, facility, and company leadership to achieve goalsSkillsInterpersonal Skills: Ability to interact with individuals of all backgroundsCommunication: Effective written, spoken, and non-verbal communicationCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirementsExperience managing a team and in customer serviceComputer experience with word processing, spreadsheets, and various softwareMust be willing to relocate for promotion opportunitiesNot Required but a Big PlusCertified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferredWhat We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee assistance program (EAP)Employee resource groups (ERGs)Career development and ongoing trainingImportant to KnowMany healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.Veterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.App-CNS