What we offer Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time off packagePaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary A Customer Care Specialist in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada). The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events. You will Actively and consistently supports all efforts to simplify and enhance the Franchise/customer experience.Answers all incoming phone calls and aids representing SERVPRO Franchise community.Manages inbound and outbound phone calls based on established statistical performance goals for Department.Timely and accurately captures referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO Franchises.Timely dispatches job leads based on necessary criteria including, but not limited to, Franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO Franchises.Promotes customer service throughout the SERVPRO System and insurance community; strives for one call resolution for vendors, customers, and Franchisees to promote high touch proactive service resolution resulting in customer retention. You have Assists the Incident Alert Center (IAC) by monitoring multiple alert sources and researching and dispatching commercial chase lead opportunities per IAC standard operating procedures.Ensures Distributors are notified of Franchises violating National Accounts Guidelines criteria.Assists other departments, as necessary.Completes all Training and Coaching sessions as required and/or requested by Supervisor. You have Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.At least one (1) year of customer service experience, Call Center experience preferred.Outstanding written and verbal communication skills including proper pronunciation, grammar, and a consistently courteous and professional tone of voice always.Possess polite and confident, excellent customer service skills, including listening and questioning.Excellent, organizational skills and strong attention to detail.PC skills in a multi-screen/task environment.Type at least 40+wpm with minimal errors.Adaptable to remain calm and reasonable amidst tense or stressful situations.Ability to work in a fast paced, team-oriented office environment.Ability to sit for extended amounts of time.Microsoft Office 2007/2010 experience (i.e.: Outlook) and CRM experience, a plus.High School Diploma or GED.Associates degree preferred.Must reside in the state of Tennessee for payroll purposes. Working Conditions Fast-paced, high pressure office environment.Standard working hours based on a 40-hour work week.Additional working hours required as needed during storm events to maintain 24/7 phone coverage. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Description: Provides direct patient care to patients using the nursing process within applicable scope and standards of practice. Also provides nursing leadership for a specific area or unit. Experienced RN with good communication and critical thinking skills (analytical ability to resolve problems) who will be responsible for coordination of patient flow and liaison for communication among all care providers internally and externally. Reports to: Director CCU and Emergency Services Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records and communicates patient condition as appropriate to care team, physician, patient and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.DragEditDelete Work as RN Charge as needed. Responsibility in supervising nursing and support staff during assigned shift. Determines staffing level and assignments based on staff availability, staff abilities, census, patient acuity and work/patient flow.DragEditDelete Handle with Care participation annually or CPI participation every 2 years.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications: Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS) required within 12 months of employmentNeonatal Resuscitation Provider (NRP) required within 12 months of employmentTNCC and ENPC certifications preferredDragEditDelete Required SkillsLicense: Current TN or Multi-State RN licensureDragEditDelete Minimum Work ExperienceOne year experience as RN and/or RN Charge Nurse in Emergency Services setting preferred

Description: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. Reports to: Director Nursing - Geri Psych Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.DragEditDelete Handle with Care participation annually or CPI participation every 2 years.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications:Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS) required within 12 months of employment.DragEditDelete Required SkillsLicense: Current TN or Multi-State RN licensureDragEditDelete Minimum Work ExperienceSix months to one year experience with psychiatric/behavioral patients

Description: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. Reports to: Director Nursing - Geri Psych Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.DragEditDelete Handle with Care participation annually or CPI participation every 2 years.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDeleteRequired SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDeleteRequired SkillsAmerican Heart Association or American Red Cross Certifications:Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS) required within 12 months of employment.DragEditDeleteRequired SkillsLicense: Current TN or Multi-State RN licensureDragEditDeleteMinimum Work ExperienceSix months to one year experience with psychiatric/behavioral patientsDragEditDelete

Description: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. Reports to: Director CCU and Emergency Services Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications: Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS) recommended on hire or must be obtained within 90 days of employment.NRP required within 90 days of employmentEditDelete Required SkillsLicense: Current TN or Multi-State RN licensureDragEditDelete Minimum Work ExperienceOne year experience as RN in CCU and/or Emergency Services setting preferred

Description: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. Will be responsible for selecting, preparing and placing instruments and supplies in a specified order. Scrubbing for procedures as a scrub nurse/scrub tech/assistant. Will be responsible for identifying, disassembling, decontaminating, inspecting, assembling and processing of all reusable supplies and patient care equipment used in the hospital. Reports to: Director Surgical Services Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Practices strict adherence to sterile technique and equipment instructions to avoid infection of patient and self contamination of equipment and supplies.DragEditDelete May assist with Pre-Admission Testing, Interventional Radiology Nursing Care and Cardiographics as needed with competency completion.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications: Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS) required within 12 months of employmentNeonatal Resuscitation Provider (NRP) required within 12 months of employmentPerioperative Nurse (CNOR) preferredDragEditDelete Minimum Work ExperienceOne to two years OR experience preferred; on-call will be requiredDragEditDelete Required LicensesRegistered NurseCurrent TN or Multi-State RN licensure

Description: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. This includes Labor & Delivery, Post Partum and Newborn Nursery. Reports to: Director Med Surg and Women's Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications: Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS) required within 12 months of employmentNeonatal Resuscitation Provider (NRP) required within 12 months of employmentDragEditDelete Required SkillsLicense: Current TN or Multi-State RN licensureDragEditDelete Minimum Work ExperienceMinimum of six months to one year experience as RN in a hospital medical/surgical setting or L&D setting preferred

Description: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. This includes Labor & Delivery, Post Partum and Newborn Nursery. Reports to: Director Med Surg and Women's Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.DragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications: Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS) required within 12 months of employmentNeonatal Resuscitation Provider (NRP) required within 12 months of employmentDragEditDelete Required SkillsLicense: Current TN or Multi-State RN licensureDragEditDelete Minimum Work ExperienceMinimum of six months to one year experience as RN in a hospital medical/surgical setting or L&D setting preferred

Description: Job Summary: Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.Full-time;36 hours/week Job Duties: Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.Documents patient care given.Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family..Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.Works as an advocate for the physical and emotional well-being of the patient.Handle with Care participation annually or CPI participation every 2 years. Qualifications: Job Requirements: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma required.Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.American Heart Association or American Red Cross Certifications:Basic Life Support (BLS) required upon hire or must be obtained within 90 days of employment, Advanced Cardiovascular Life Support (ACLS) required within 12 months of employment.License: Current TN or Multi-State RN licensureMinimum Work ExperienceSix months to one year experience with psychiatric/behavioral patients

Description: $15,000.00 Sign-on Bonus available! Provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice. Reports to: Director Emergency Services and Med Surg Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.DragEditDelete Documents patient care given.DragEditDelete Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.DragEditDelete Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.DragEditDelete Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.DragEditDelete Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.DragEditDelete Works as an advocate for the physical and emotional well-being of the patient.DragEditDelete Observes central monitor screens, interprets, recognizes and records changes in patient's rhythms and notifies nurse as appropriate.DragEditDelete Handle with Care participation annually or CPI participation every 2 years.Qualifications: Minimum EducationAssociate Degree, Bachelor Degree or RN Diploma requiredDragEditDelete Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.DragEditDelete Required SkillsAmerican Heart Association or American Red Cross Certifications: Basic Life Support (BLS) must be obtained within 90 days of employment if not current upon hire, Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS) required within 6 months of employment.Neonatal Resuscitation Provider (NRP) required within 6 months of employmentTNCC and ENPC certifications preferredDragEditDelete Required SkillsLicense: Current TN or Multi-State RN licensureDragEditDelete Minimum Work ExperienceSix months to one year experience as RN in an emergency setting preferred