Shreveport, LA • (32.1 miles) • Full Time • 10/30/2026

Role Overview As a Temporary Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life Handle a high volume of inbound phone calls while efficiently managing multiple tasks in a fast-paced call center environment Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows Deliver a positive experience through e