*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* This Patient Experience Representative within our Psychiatry Consultation Service is 100% in office (potential of hybrid down the road) and will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesCheck In / Check Out:Monitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial Counseling Administrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededDelivering/picking up surveys or forms with patients/familiesTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: M-T: 1030a-7p; W-TH-F: 830a-5pBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsAdministrative:Entering client information and sessions in THOM BILLING SYSTEMEntering client demographic and related information into the Early Intervention Client SystemRecording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededSchedule- M-F 8-5pm (hybrid)To qualify, you must have:A high school level of education required. Bachelor's Degree preferredRequired Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experienceMS teams and Smartsheet commands strongly preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Patient Experience Representative - Hemodialysis100% in-person, day shift Monday-Friday *some Saturday coverage may be needed$2,000 sign-on bonus (terms/taxes apply).Are you ready to make a difference while expanding your administrative/customer skills Join our Hemodialysis team as Patient Experience Representative. You will play a key role in supporting our patients and their family members. This position involves dynamic interaction with our nurses, fellows, physicians, other sectors of the organization as well as our Renal Transplant program team. You will also gain clinical and administrative insight into how Dialysis works as well as learn behind the scenes tasks such as billing etc. We offer a career ladder as well!We perform about 3,500 chronic dialysis treatments per year in our seven-bed dialysis unit designed especially for kids. We are the only full-service dialysis unit in New England. We perform about 3,500 chronic dialysis treatments per year.1. Customer Service a. Interacts and provides positive and effective customer service to patients and families.b. Responds to routine inquiries about hospital protocol, policies, and procedures. c. Greets and directs patients, families, and visitors. d. Manages large amounts of inbound and outbound calls in a timely manner. e. Provides accurate information, directions, and/or guidance to peers/employees and follows up promptly to ensure that needs have been met. 2. Patient Registration/Admissions/Discharge a. May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR. b. Create patient encounter in EHR. c. Accurately collects, verifies, and records all patient demographic and insurance information required for the admission and billing of hospital services in EHR system. d. Ensure all medical services/hospitalization requiring Prior Authorization and/or Referral are coordinated through the appropriate insurance provider and payer(s). e. May be required to document all Prior Authorizations and/or Referral in EHR (setting dependent). f. Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Financial Assistance policy. g. Ensures that the patient is escorted to the appropriate area upon completion of the registration process. h. Generates patient labels and identification bracelets. i. May be required to collect, record and secure co-payments made by patients/ families (setting dependent). j. May be required to prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process (setting dependent). k. May be required to call PCP offices to notify them of admissions in the ED/ICU (setting dependent). l. Notify unit of patient arrival. m. Process patient transfer/discharge paperwork. n. Update information boards. o. Request an ambulance pick up. Assist with registering ambulances as required. p. Validate patient parking.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.kidneyscustomer servicefront deskadministrative #LI-Onsite

Monday - Friday (in-person) 40 hours a weekSchedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Sign-on Bonus of $2,000 for full time (taxes/terms apply).Are you about to graduate college this May 2025 or are recent college graduate Ready to start a career in healthcare and want to learn more about different medical specialties The Float Pool is a great way for you to learn about different departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity. *We can be flexible on start date!After successful completion of training, the PER Float will work in ambulatory clinic areas, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.The Patient Experience Representative/Patient Access (Float pool) will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.To qualify, you must have:High School Diploma / GED required.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.administrativecustomer servicefront deskcollege graduatesnew grads

(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)The Sr. Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterAdministrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.To qualify, you must have: High school diploma or GED required.Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Monday - Friday day shift HYBRID (2 days WFH/3 days in-person). Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston.$2,000 sign-on bonus (terms/taxes apply).At the current moment, we are focusing our hiring efforts for our Oral Surgery Department. Dental administrative and/or general medical surgical scheduling experience a plus. Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Departmenthere.The Patient Experience Representative (other hospitals may call this a Unit Coordinator) will be responsible for: Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar. Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.To qualify, you must have:Excellent customer-service skills and the ability to express empathy in difficult interpersonal situations. Strong attention to detail with the ability to multitask and communicate effectively both orally and in writing.The ability to work with diverse internal and external constituencies.High School Diploma or GED. Associate or bachelor’s degree and previous experience in an office setting is preferred.Healthcare experience, dental or surgical scheduling a plusBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 (terms and taxes will apply)The Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systemsFacilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma or GED required. Bachelor’s degree preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Schedule: Swing shift: 11am-730pm or 12pm-830pm. M-FThe Patient Experience Representative within the Cardiac Acute Care unit is 100% in person and works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* (Not eligible for internal employees)This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: Swing shift: 11am-730pm or 12pm-830pm.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Infusion ServicesMonday-Friday 8:00am-4:30pmPatient Experience Representative100% in personInfusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering infusion-based therapies delivered by a skilled and dedicated healthcare team.The Patient Experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education or GED required. Bachelor’s Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituencies1. Frequent lifting and carrying objects weighing up to 10 pounds. 2. Regular sitting, stooping, and bending. 3. Regular reaching and grasping objects at, above, and below shoulder level. 4. Regular grasping and fine manipulation with hands. 5. Regular proofreading and checking documents for accuracy. 6. Regular inputting/retrieving words or data into or from an automated/computer system.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Schedule: 100% in person - Various shifts 8-4:30pm, or 10am-6:30pmThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)The Hybrid Sr. Patient Experience Representative will be in our Physical Therapy unIT AND IS responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.Facilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedure.Schedule: 100% in person - Various shifts 8-4:30pm, or 10am-6:30pm To qualify, you must have: High school diploma or GED required.Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Children's Hospital Primary Care Center (CHPCC) is here to help families raise healthy, happy children. Our locations serve more children than any other primary care practice in Boston. We are dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth, and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provides well-child care, including routine immunizations, health education, and care for acute illnesses.This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.Schedule will be: 8:30am to 5pm on Saturday and Sunday and 5pm to 9pm one weekday. To qualify, you must have:A high school level of education, Bachelor's Degree preferredBilingual in Spanish preferred.Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Schedule: 11pm-7:30am Sunday-Thursday.All full time PERs are eligible for a $2,000 sign on bonus (internal employees- not eligible)This Patient Experience Representative is 100% in office in our MSICU unit and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.To qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 11pm-7:30am Sunday-ThursdayBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions and not eligible for internal folks)*This hybrid Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounter Check In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 8:30-5pm M-FBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Advanced Cardiac Therapies (ACT) Program is a multidisciplinary group of physicians, advanced practice nurses, social workers and nutritionists who work together to provide care for cardiac patients in the Heart Failure and Heart Transplant Programs.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Coordinating patient family meetings. Scheduling patients and supporting the patient encounter/admission.Collaborating with referring providers and practices.Obtaining required authorizations to compile patient and staff schedules.Administrative:Providing coordination and administrative support for the Advanced Cardiac Therapies program.Phone triage for all incoming patient/family calls and clinic/scheduling coordination for applicable providers.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have:High School Diploma / GED required. Bachelor’s degree preferred.Previous customer service and/or administrative experience preferred.Basic computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best

PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*Internal folks not eligible This LEAD PER position is patient facing role where you will mainly be working on registrations, processing referrals, and Insurance prior authorizations. Distribution may vary week to week.The Lead Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.Facilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events.Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training programs.Trains clinic staff in department systems, processes and terminology.Ensures staff is informed regarding Customer Service, IT system, policies and procedures changes.Demonstrates high-level problem resolution skills. Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirements.May monitor staff attendance at required hospital/departmental training.Patient Experience Leadership:Leads and oversees work of designated patient experience staff.Plans, prioritizes and delegates work assignments and monitors performance, providing feedback and guidance as needed.Serves as a resource on departmental policies and procedures and provides assistance in resolving administrative issues.Trains and orients new personnel.To qualify, you must have: High school diploma/GED required.Minimum 2 years of healthcare administrative experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.

$2,000 sign-on bonus (terms/taxes apply).40 hours a week - candidate would need availability to work between the hours of 6:30 a.m. - 7:00 p.m. (all 8 hour shifts). Please note that you would also need to be available to cover for the Saturday clinic (typically only 2x a month). Orthopedics Sports MedicineThe Patient Experience Representative provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital administrative operations.Every athlete is unique. Therefore, treating a young athlete requires caring for the specific patient, not just their symptoms. With more than 45,000 patient visits to our division every year, we combine personalized care with innovative treatment for each child, adolescent, and young adult we treat.Our Sports Medicine team consists of sports medicine physicians, orthopedic surgeons, physical therapists, podiatrists, athletic trainers, sports psychologists, dietitians, and many others who collaborate to care for every aspect of our patients and their healthcare recovery.Principal Duties and ResponsibilitiesPatient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck-In / Check-Out:Greets and directs patients, families, and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisors.Reconciles payments and prepares deposits, provides record of transactions in Hospital systemsFacilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).To qualify must have: High School Diploma/GEDA common knowledge or an understanding of basic computer skills and concepts.Makes use of customer service knowledge to assist patients and families in resolving problems.Conveys a positive demeanor when interacting with patients, families, and coworkers.Ability to communicate in a clear, e ective manner both orally and in writing and demonstrate empathy in di cult personal situations.Ability to work with diverse internal and external constituencies.Demonstrates the ability to pay attention to detail and accuracy.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Boston Adult Congenital Heart (BACH) Program provides comprehensive care to adult patients living with congenital heart disease (CHD). We are committed to advancing care both by training the future leaders in the field, as well as advancing medical science through research. In partnership with Brigham and Women’s Hospital, we offer a full range of inpatient and outpatient clinical services to adults with CHD and pulmonary hypertension, from diagnosis to cardiac catheterization and surgical repair. To learn more about the BACH Program, click here.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Collaborating with referring providers and practices.Assisting with transition from pediatric cardiology program to Boston Adult Congenital Heart (BACH) Program for qualified patients. Managing intake process for new patients.Obtaining required authorizations to compile patient and staff schedules.Scheduling patients and supporting the patient encounter, including coordination and scheduling for BWH and other external locations.Administrative:Scheduling meetings, programs and events.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Monitoring daily schedule and coordinating flow with clinicians/supervisorFacilitating and directing communication with Financial Counseling.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma / GED required. Bachelor’s degree preferredPrevious customer service or administrative experience preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule will be Tuesday, Wednesday, and Friday, 7:30am to 6pm. To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.