Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:Information Systems ManagementJob Qualifications:Skills:Communication, Innovation, ServiceNow PlatformCertifications:NoneExperience:15 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an IT Operations Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our team to evolve the IT Operations for the Department of Energy, National Nuclear Security Administration.HOW AN IT OPERATIONS MANAGER WILL MAKE AN IMPACT:Proactively evaluate, identify, and recommend configurations or changes to configurations that will enhance performance.Experience with Change Management, maintenance windows and deconflicting maintenance activities.Maintain and provide audit information including access, general logs, and application logsUse and maintain procedures and documents to operate and maintain the infrastructure.Adhere to network administration requirements and policies, network systems management and troubleshooting (e.g., performance, problem, change and capacity monitoring), bandwidth management, protocol usage statistics (e.g., identify top talkers by protocol) procedures to ensure all services are operating as intended. Execute network monitoring and problem management procedures, including responding to escalation thresholds that don’t comply with requirements and adhere to defined policies.Experience with providing oversight and maintenance of devices, including drivers, patches, and client application managementExperience managing enterprise network for optimal performanceExperience gathering and reporting on performance metrics and monitoring the performance of critical components to include, but not limited to availability/uptime, response time, end-to-end throughput, bandwidth utilization, load balancing, and potential error conditionsWHAT YOU’LL NEED TO SUCCEED:Education:Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is requiredRequired Experience:15+ years of related professional work experienceRequired Technical Skills:Demonstrated experience with the Configuration, Management and Implementation of all infrastructure components, applications, hardware, and tools. Experience with managed network, security and infrastructure operations and internet servicesDemonstrated experience with Operations, management, and maintenance of all Network and Security devices including Desktops, Thin Clients, Routers, Switches, Firewalls, Access Points, Active Directory, Load Balancers, and other network, server, storage, security software and tools, DNS, DHCP services, intrusion detection/prevention, content filtering, anti-virus/anti-malware, and security hardware componentsDemonstrated experience with performing environmental monitoring of LAN closets & data center, as applicable, to ensure operation within all threshold settings for optimum secure performanceDemonstrated hands-on experience with ServiceNowDemonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, Change Management, and Problem ManagementSecurity Clearance Level:U.S. Citizenship RequiredPossess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiringMust be eligible to obtain and maintain such clearance as a condition of employmentRequired Skills and Abilities:Effective administrative and organizational skillsEffective people management skillsExtensive knowledge of company policies, processes, and procedures - Understanding of company strategic goals and how they align to business operationsPreferred Skills/Certifications: ITIL/ITIL v4Project ManagementCISSPLocation:This role requires to be on-site in Washington, D.C.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#GDITCareers #WeAreGDIT #ITOperationsManagerThe likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:Information Systems ManagementJob Qualifications:Skills:IT Service Desk, People Management, ServiceNow PlatformCertifications:NoneExperience:15 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as an IT Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an IT Service Desk Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on IT Service Desk Manager joining our team to evolve the IT Service Desk for the Department of Energy, National Nuclear Security Administration.HOW A IT SERVICE DESK MANAGER WILL MAKE AN IMPACT:Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians.Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel.Assist computer users with hardware and software questions and problems.This position also fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems.Use independent thinking to achieve complex tasks with little to no supervision.Supervises others.Overseas all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of information for knowledge base.Use your ServiceNow and ITIL v4 expertise to proactively track, monitor, and improve service delivery and end user support.Works with customers, other teams and vendors to ensure team success.WHAT YOU’LL NEED TO SUCCEED:Education:Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is requiredRequired Experience:15+ years of related professional work experienceRequired Technical Skills: Demonstrated hands-on experience with ServiceNowDemonstrated ability using ServiceNow and ITIL v4 expertise to proactively track, monitor, and improve service delivery and end user supportDemonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem ManagementSecurity Clearance Level:U.S. Citizenship RequiredPossess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiringMust be eligible to obtain and maintain such clearance as a condition of employmentRequired Skills and Abilities:Demonstrated ability assisting computer users with hardware and software questions and problems/issuesHands-on experience fielding telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problemsEffective administrative and organizational skillsEffective people management skillsExtensive knowledge of company policies, processes, and procedures - Understanding of company strategic goals and how they align to business operationsPreferred Certifications:ITIL/ITIL v4Project ManagementCCNASecurity +Location:This role requires to be on-site in Washington, D.C.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#WeAreGDIT #GDITCareers #ITServiceDeskManagerThe likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.