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Full Time
1/13/2025
Frederick, MD 21701
(22.7 miles)
Now Hiring! District ManagerMattress FirmThe most trusted authority on sleepWe’re no ordinary mattress company. In just over 30 years, Mattress Firm has become America’s largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep. That’s who we are and what we dobecause everyone deserves a great night’s sleep.Helping people sleep well so they live wellDid you know we spend a third of our lives in bed That’s why our priority is making sure everyone’s eight hours are perfect. We’re looking for passionate, ambitious people: innovators, action takers, growth seekers and life changers. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. So, join us in making a differencelet’s help people say goodbye to Junk Sleep and hello to the sleep of their dreams.Why work for Mattress Firm Our teams are passionate, and our culture is inspiringYou’ll be surrounded by ambitious people: innovators, action takers; life changers that will inspire youExcellent growth opportunities through education and development programsGreat benefitsGet paid on demand Mental health and life resourcesGreat employee discounts:mattresses and sleep accessoriescell phones and electronicstravelcar and home loansand moreMedical, dental, prescription, and vision plans401(k) with employer matchingSome positions have base pay or uncapped commissionJob DescriptionA District Manager executes the strategic business objectives of a defined district in sales management, store operations, merchandising, and profitability.Manages overall sales performance of district.Maximizes store transaction closing ratios.Develops and implements in-store strategies to negate competitor’s efforts.Drives sales to meet or exceed budget.Executes the company’s selling program.Executes sales process for new and existing merchandise.Maintains awareness of competitor’s advertisements and services offered.Resolves customer issues as needed.Conducts scheduled sales meetings.Management: Manages overall financial performance of the district.Manages targeted variable expenses of the district.Reviews performance and provides development of each associate.Focuses on the development of Store Managers.Manages the strategic action plans for the district.Approves the schedule for all associates.Ensures all associates are assigned to the appropriate location for period end payroll reports.Prepares weekly flash reports for Regional Manager.Manages the execution of the clearance center program and pricing.Manages inventory and inventory shrinkage levels.Audits store cash handling procedures.Ensures federal, state, and local laws, company policies and operating procedures are followed.Ensures that all lay-a-ways and refunds are current.Maintains company store appearance standards throughout district.Manages new store openings, remodels, and closings.Recruits, interviews, and hires partners.Life at Mattress FirmOur mission and visionAs America’s most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts®, we make it easy to get a great night’s sleep, every night.HistoryIn just over 30 years, Mattress Firm has become America’s largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep.Benefits beyond a paycheckWe support you just like we support our customersthat’s why we offer an extensive range of benefits designed to support you, your family, and your future.Diversity, equity and inclusionWe believe in an inclusive environment that attracts, develops, and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.Giving back to our communityWhether it’s volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in. That's why we're proud to support organizations dedicated to helping people follow their dreams and thrive.Pay Range:$80,000 -90,000Now don’t fall asleep out there the sooner that we receive your application, the closer you are to the career of your dreams!DIVERSE CANDIDATES ARE ENCOURAGED TO APPLYMattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Full Time
1/31/2025
Bethesda, MD 20814
(11.1 miles)
Additional InformationMarket based role driving sales initiatives for Marriott Select Brand Hotels in San Diego area, Must live within marketJob Number24210561Job CategorySales & MarketingLocationWMPSALES Western Mountain Pacific Sales, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAPScheduleFull TimeLocated Remotely YPosition Type ManagementJOB SUMMARYDrives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.CANDIDATE PROFILEEducation and ExperienceRequired:• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.OR• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.Preferred:• 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.CORE WORK ACTIVITIESManaging Sales Activities• Works with Property Sales Leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels.• Assist Property Sales Leader in identifying share shift targets.• Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales.• Manages daily Status Change reports to help close on hotel business.• May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.• Provides property support by coordination and executing property internal mining efforts to assigned hotels• Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.• Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads.• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.• Ensure Hotel has property lead generation program to identify new business.• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.).• Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.).• Conducts site inspections for customer accounts as appropriate.• Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information.• Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.• Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb.• Leverages MI Leads for Out of Org, Non-Deployed Accounts.• Presents stakeholder hotel benefits and features based on customer needs.• Understands and utilizes all business processes written in support of the sales organization.• Utilizes negotiation skills and creative selling abilities to uncover new business.• Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels.• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition.• Communicates trends, opportunities, and market changes to appropriate parties, as needed.• Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues.• Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.• Tracks weekly activities and relationship to revenue and room night production.• Sets day-today priorities to complete assigned responsibilities• Actively participates and contributes to Sales Strategy Meetings as appropriate.• Adjusts to significant variation in daily workload through independent prioritization.• Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.• Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities.• Performs other duties as appropriate.• Building Successful Relationships• Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.• Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc).• Visits neighborhood target and local small business accounts and coordinate follow up efforts.• Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.• Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative.• Handles customer care issues and as necessary, refers them to the appropriate owner.• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.• Services customers to obtain and grow share of the account.• Executes and supports the company’s customer service standards.• Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.).• Performs other duties, as assigned, to meet business needs.Candidate must reside within San Diego, CA or Anaheim, CA.The salary range for this position is $75,000 to $95,000 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing global team, andbecomethe best version of you.
Full Time
1/30/2025
Gaithersburg, MD 20878
(0.7 miles)
The Account Manager will manage an assigned account, and have specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of Account Supervisors and support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner. Salary Range:Salary: $60,000/annuallyThe pay listed is the annual range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.Specific Duties / Essential Job Functions:(Other duties may be assigned.)Ensure that future schedules are complete (days off, vacations, etc.)Ensure all call-offs are covered.Manage daily schedules and accommodate increased/decreased client staffing requests.Communicate with Client representatives on a frequent basis regarding operations.Maintain daily shift report for managers.Perform basic administrative and payroll functions (as required).Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.Effectively coach, counsel and discipline employees.Work with Safety Quality Manager to ensure the safety, security, and quality of the operation. Set positive, professional example for workforce.Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.Miscellaneous duties as assignedSupervisory Responsibilities:Janitorial Supervisors and Front-Line employeesOther:Physical Demands:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. The individual may be required to stand and walk for the majority of the work shift. 2. Individual may be required to lift 50 pounds or more for the majority of the work shift.Work Environment:The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. The work environment has a moderate noise level.Specific Job Knowledge, Skill, and Ability:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Language Skills:Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public. Must also possess and utilize effective listening skills.Bilingual in Spanish preferredMath Skills:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimalsComputer Skills:Basic understanding of computer software programs, including Microsoft Office.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.General Company Requirements:Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.MINIMUM REQUIREMENTS *Education:High school diploma or GED required. College degree or equivalent work experience preferred.Experience:Previous management experience preferred.Overall:Must be 18 years of age or older.Must submit to and pass a drug screen.This job description is subject to change at any time at the discretion of management. Must work schedule as assigned.The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate#300About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
Full Time
1/29/2025
Silver Spring, MD 20902
(12.0 miles)
The pay range is $60,000.00 - $120,000.00Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .ALL ABOUT SPECIALTY SALES A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.Teams in Apparel & Accessories (A&A), Beauty and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom.At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Specialty Sales Executive Team Leader can provide you with the:Knowledge of guest service fundamentals, experience building and managing a guest first culture on your teamKnowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesExperience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goalsAbility to manage multiple specialty businesses and balance team member expertise in each area to effectively manage teams in each departmentKnowledge of competitors and ability to leverage insights that drive business objectives in each specialty departmentExperience managing a team of hourly team members and leaders and creating business specific strategies and goalsSkills in recruiting, selecting and talent management of hourly team members and leadersAs a Specialty Sales Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitabilityCreate a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goalsCreate schedules and make adjustments as needed to align to guest traffic and business needsManage your team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotionsKnow and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guestsWork a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty and ElectronicsManage and develop a sales force using selling training techniquesLead A&A, Beauty and Electronics backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guestsLead your team to deliver inspiring visual moments in A&A, Home, Baby and other seasonally relevant areasEnsure fitting rooms are used as an extension of the sales floor and are welcomingPlan, lead and follow-up on organizational and operational changeAnticipate and identify changes in unique store trendsAnticipate staffing needs, talent plan and recruit – both long and short termDevelop and coach your team and Team Leaders to elevate their skills and expertiseLead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactionsEstablish a culture of accountability through clear expectations and performance managementProvide service and a shopping experience that meets the needs of the guestAlways demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same wayAddress store needs (emergency, regulatory visits, etc.)As a key carrier, follow all safe and secure training and processesAll other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to take care of our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetLeading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Specialty Sales Executive Team Leader. But, there are a few skills you should have from the get-go:4 year degree or equivalent experienceStrong interpersonal and communication skillsStrong business acumenComfortable dealing with ambiguityManage conflict, lead and hold others accountableRelate well with and interact with all levels of the organizationStrong cognitive skills, including problem analysis, decision making, financial and quantitative analysisLearn and adapt to current technology needsManage workload and prioritize tasks independentlyWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Accurately handle cash register operationsClimb up and down laddersFlexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessaryAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
Full Time
1/31/2025
Bethesda, MD 20814
(11.1 miles)
Additional InformationRemote Manager focused on Group Sales opportunities, Preference to reside in MD, GA, NC, VAJob Number25015075Job CategorySales & MarketingLocationMIDATLSLS Mid-Atlantic Sales Office, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAPScheduleFull TimeLocated Remotely YPosition Type ManagementJOB SUMMARYHandles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.CANDIDATE PROFILEEducation and Experience:Required:• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.OR• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.Preferred:• 2 years experience selling group business, either at a property or in a sales office.• Knowledge of property operations, Food and Beverage (F&B).• Knowledge of the group sales process for all brands and how to close a sale.• Team-based selling experience.• Hospitality Management Degree.CORE WORK ACTIVITIESManaging Sales Activities• Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)• Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters.• Refers opportunities to appropriate sales associate if business is outside these parameters.• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.• Verifies that business is turned over properly and in a timely fashion for quality service delivery.• Maintains customer loyalty by delivering service excellence throughout each customer experience.• Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.• Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.• Verifies that business booked is within hotel parameters.• Closes the best opportunities for each property based on market conditions and individual property needs.• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).• Transfers accurate, complete, and timely information to property in accordance with brand standards.• Understands and actively utilizes company marketing initiative/incentives to close on business.• Implements process improvements and best practices.• Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals.• Processes business correspondence and creates contracts and other related booking documentation as required.• Performs other duties, as assigned, to meet business needs.Building Successful Relationships• Established coordinated sales efforts that are complementary and not duplicative.• Drives customer loyalty through excellent customer service throughout the sales process.• Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.• Builds and strengthens relationships with existing and new customers to enable future bookings.• Builds and maintains strong working relationships with key internal and external stakeholders.• Establishes clear expectations for customers and properties throughout the sales process.• Effectively resolve guest issues that arise as a result of the sales process.• Brings issues to the attention of Property and Group Sales leadership teams as appropriate.Preference to reside in Maryland, Georgia, North Carolina, and Virginia. The pay range for this position is $24.04 to $31.73 per hour. In addition, the position is eligible for a quarterly bonus.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.The application deadline for this position is 14 days after the date of this posting, January 28, 2025. This posting supports the U.S. Group Sales Office as a full-time position with workplace flexibility including weekday evening and/or weekend schedules.Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing global team, andbecomethe best version of you.
Full Time
1/16/2025
Bethesda, MD 20814
(11.1 miles)
Additional InformationWill support leisure sales efforts for Hawaii hotels, Candidates must reside in HawaiiJob Number25004906Job CategorySales & MarketingLocationSSUPW Sales Support West, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAPScheduleFull TimeLocated Remotely YPosition Type ManagementJOB SUMMARYProvides leadership and direction to a team of area-based Leisure sales associates to grow account share and drive revenue across all brands in conformance with regional priorities and overall segment strategies. Sets Leisure sales targets by accounts and associates to achieve the overall revenue goals within the area. Provides day to day leadership to the area team, comprising of account directors and executives, to achieve assigned revenue and market share goals. Develops relationships with customers and collaborates with them to create strategic promotions and programming, alongside Leisure sales associates. Monitors pull-through of segment strategies and partners with Directors of Sales and Marketing (DOSM) and General Managers to verify that properties in their area attain and grow sales/revenue objectives. Maintains accountability for achieving revenue goals, associate satisfaction and overall financial performance of hotels within their area.CANDIDATE PROFILEEducation and Experience• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.OR• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.Preferred:• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.• Proven leadership skills in supervising and managing associates.• Lodging sales experience.• Account management experience.CORE WORK ACTIVITIESManaging Sales Activities• Verifies area Leisure Sales strategies and programs are in alignment with the overall market goals.• Tracks account growth and profitability to positively influence customer purchasing behavior.• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.• Reviews the Smith Travel Research STAR report, reviews competitive shopping reports, researches competitor’s sales team strategies and uses other resources in order to grow occupancy and RevPAR and increase market share.• Gains understanding of the hotel’s primary target customer to generate better business solutions.• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.• Evaluates market and economic trends and introduces appropriate changes in sales strategies to generate increased revenue and establish competitive position in the market for each property.• Manages the development of a strategic account plan for the demand generators in the market, and confirms sales team is leveraging Marriott International (MI) demand engines to full potential.• Focuses on proactive selling and penetrating accounts.• Partners with Sales leaders and Property Stakeholders to review overall sales results and plans for each property with re-solicitation efforts and account assignments.• Focuses on building each property’s top line revenue by developing a Leisure sales strategy that utilizes on-property and off-property sales channels to deliver results.• Serves as the primary Leisure sales contact for the General Managers (GMs) and property leadership teams.• Understands and accurately represents individual property needs.• Partners with Marketing to develop and execute marketing communication activities; evaluates marketing opportunities by surfacing needs.• Works with customers and Marketing to develop strategic promotions.• Meets with customers on a quarterly basis to understand booking trends and industry conditions.• Channels customer feedback, as appropriate, on all aspects of opportunity management to the Leisure Sales team.• Identify and develop new customer accounts and grow existing channels.• Supports hotel development efforts within their area to gainfully grow the Marriott International Brand; provides input, as required, to the feasibility of projects, pro-forma development and approval, and sales and marketing plan development and execution in new and converted hotels.• Develops actionable recommendations and responses to optimize performance and drive growth and profitability.• In partnership with Revenue Management, develops business sales strategy plan to achieve area and property goals; utilizes the property diagnostic process to maximize revenue and profits.• Partners with Revenue Management for the annual pricing process, request for proposal (RFP) and development of the marketing business plan.• Monitors local business outlook and consults with Revenue Management on strategy.• Monitors all hotels in the market. Plays a challenge role in the review of on-going sales & marketing decisions and initiatives establishing the right approaches and resources are brought to bear on overall business challenges and opportunities.• Creates and implements solutions for hotels that are not performing to expectation.• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.• Partners with Market Sales Leader to engage with owners and asset managers and communicate account strategy and hotel’s performance metrics.• Monitors pull-through of segment strategies and partners with General Managers to verify that properties in their area attain and grow sales/revenue objectives.• Sets sales targets by account, associate and property to achieve the overall revenue goals within the area.• Performs other duties, as assigned, to meet business needs.Building Successful Relationships• Develops and manages internal key stakeholder relationships.• Serves as the key Leisure sales liaison with all sales channels, Revenue Management, Regional Marketing Communications and other hotel departments as appropriate.• Develops strong community and public relations by verifying that properties participate in local market trade shows and client events.• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.Leadership• Manages and directs the Leisure sales team and promotes accountability to drive superior business results within the area.• Provides leadership and direction to a team of area-based Leisure sales associates to grow account share and drive revenue across all brands in conformance with regional priorities and overall segment strategies.• Deploys sales teams against the most profitable customer accounts. Sets performance targets that focus area sales associates to grow account share and drive revenue to local hotels.• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.• Creates effective structures, processes, jobs and performance management systems are in place.• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, appropriately addresses performance issues and holds staff accountable for successful results.• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.• Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-calibre talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.• Reviews sales activity performance and addresses opportunity areas with direct reports.• Identifies training needs and verifies that associates understand and execute against the Total Account Management Process.• Provides day to day leadership to the area teams to achieve assigned revenue and market share goals.• Maintains accountability for achieving revenue goals, team booking pace goals, guest and associate satisfaction and overall financial performance of hotels within their area.Candidates must reside in Hawaii.The salary range for this position is $119,100 to $214,400 annually. In addition to the annual salary, the position will be eligible to receive an semi-annual bonus.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing global team, andbecomethe best version of you.
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