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Full Time
10/24/2024
Westminster, MD 21157
(32.0 miles)
RN MANAGER- CATH LAB Westminster, MD CARROLL HOSPITAL CARDIAC VASCULAR LAB Full-time - Day shift - 9:00am-5:00pm RN Leader 84187 $44.56-$69.07 Experience based Posted:November 4, 2024Apply NowSave JobSaved SummaryJOB SUMMARY The Cardiovascular Lab Manager performs routine and specialized procedures on patients as prescribed by a physician and directed by department protocol. Under the supervision of the Executive Director of Cardiovascular Services, utilizes leadership skills to coordinate patient care activities of the department and serve as unit liaison to director, medical staff, and other areas. Delegates responsibilities, facilitates and ensures communication among team members. Employs a mastery function to advise and teach other Associates and evaluate care delivered. Collaborates with the director to facilitate the operational changes to meet the needs of our customers. works collaboratively with the cardiovascular team to identify and implement performance improvement initiatives . Reviews and manages departmental supplies and capital/operational budgets in collaboration with the executive director. Displays effective communication skills along with ensuring compliance of departmental standardsREQUIREMENTSPreferred Bachelor's Degree2-4 years of cardiovascular and intervention experience is required, preferably in a supervisory role.BLS - Basic Life SupportACLS - Advanced Cardiac Life SupportSPECIFIC REQUIREMENTS Must be flexible and able to handle changing demands including the ability to use problem solving skills, organize and prioritize work. Must be accurate in details and willing to learn. Cognitive perception necessary to perceive and maintain detail.#CareerPriorityAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/6/2024
Baltimore, MD 21202
(20.3 miles)
INPATIENT SOCIAL WORK CASE MANAGER - LMSW, LCSW Sign On Bonus Potential: $15,000 Baltimore, MD SINAI HOSPITAL CARE MANAGEMENT Full-time - Day shift - 8:00am-8:30pm Allied Health 83672 $28.00-$49.00 Experience based Posted:September 25, 2024Apply NowSave JobSaved SummaryJOB SUMMARY: The Inpatient Social Worker, in collaboration with the clinical team and medical provider, provides patient and family advocacy, discharge planning coordination, and psychosocial intervention for the high-risk inpatient. The Social Worker strives to promote patient and family wellness, improved care outcomes, and access to appropriate hospital and community resources among a patient population with complex health needs.REQUIREMENTS: Seasoned professional knowledge; equivalent to a Master's degree; knowledge in more than one discipline. Master's in Social Work Required. 2 years of hospital social work/community social services agencies experience preferred, including post graduate internship placement and/or related experiences.For candidates currently employed by LifeBridge as a Social Worker, this requirement will be lifted. LMSW required; LCSW/LCSW-C preferred. 3-5 years of experience. MD Social Work License per level of education. Demonstrates the ability to follow verbal instructions, as well as the ability to communicate effectively both verbally and in writing.Additional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
10/31/2024
Westminster, MD 21157
(32.0 miles)
Full Time
11/6/2024
Baltimore, MD 21202
(20.3 miles)
INPATIENT CASE MANAGER RN Sign On Bonus Potential: $15,000 Baltimore, MD SINAI HOSPITAL CARE MANAGEMENT Full-time w/Weekend Commitment - Day shift - 8:00am-4:30pm RN Other 85304 $40.59-$63.95 Experience based Posted:September 25, 2024Apply NowSave JobSaved SummaryPosition Summary: The Inpatient Care Manager, in collaboration with the clinical team and medical provider, provides discharge planning coordination and intervention. The Care Manager strives to promote patient wellness, improved care outcomes, efficient utilization of health services and minimize denials of payment among a patient population with complex health needs.Essential Functions:Assessment:Performs initial and ongoing Care Management assessment to determine, based on patient's condition and presentation, care coordination and discharge planning needs as appropriate in the Inpatient setting. Tasks: Reviews all cases within 12-24 hours of admission from all points of entry and each day throughout the stay to facilitate care coordination and discharge planning needs including social work intervention. Initiates post discharge link with external care sources i.e. Transitional Care Coach. Defines a working length of stay based on admission diagnosis. Conducts concurrent daily medical record review to measure patient progress against anticipated for discharge, level of care, and length of stay. Confirms appropriateness of level of care status. Assimilates information obtained from emergency department visit, information systems, ancillary/diagnostic test results, registration area, bed management, clinics, and other facilities to accurately assess patient clinical needs and treatment. Confirms completion of high risk for readmission screening tool for patient assignment to the Care Transitions Program. Confirms communication to Care Transitions Coach has been performed per organizational policy/practice.Planning: Creates a focused, anticipated discharge plan of care for assessed high risk patients with identified needs. Tasks: Creates and coordinates the overall transitional and discharge plan of care based on initial assessment in collaboration with social workers, direct care providers, other hospital departments, Care Transitions Coach (where appropriate), external service organizations, agencies and healthcare facilities, and the patient and family. Expedites proper sequencing and scheduling of interventions, treatments and procedures in accordance with the patient’s treatment plan and during inpatient and transition phases. Initiates Discharge Checklist/planning. Reviews in-hospital and transitional plan of care and anticipated discharge date with Care Transitions Coach when appropriate. Plans for Pharmacy consultation prior to hospital discharge for any high-risk for readmission patient with five or more medications or as clinically indicated. Confirms appointment with Primary Care Physician has been scheduled.Intervention/Evaluation: Collaborates with the clinical team and medical provider to initiate the anticipated discharge plan for patients. Tasks: Facilitates communication within the healthcare team to coordinate the patient’s anticipated discharge plan of care. Acts as patient advocate by negotiating for, and coordinating resources withLifeBridge Health, payer, agency and vendor systems to expedite care and avoid care delays and denials of payment. Coordinates and facilitates multidisciplinary rounds according to accepted practice/policy with a focus on the achievement of clinical/discharge milestones and confirmation of the completion of patient education as appropriate. Escalates cases, as appropriate, to Physician Advisor when unable to progress patient along defined plan of care. Collaborates with physician, nursing, patient access/bed management, etc. to ensure appropriate admission to/from all access points based on level of care. Assures/Confirms that linkages to pre /post-hospital services are in place. Documents avoidable days, lower care rate, care manager assessments, expedited appeals and plans of care in a thorough and timely manner, and per department policy, in appropriate system. Encourages appropriate care provider documentation to reflect patient’s anticipated discharge plan of care as appropriate.Qualifications/Requirements:BSN preferred; ADN required3-5 years related experienceMaryland Registered Nurse License/Intent to achieve MD licensure if out of stateCase Mgmt cert preferred 3-5 yrs of hire for roleAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/7/2024
Baltimore, MD 21202
(20.3 miles)
INPATIENT CASE MANAGER (RN) Sign On Bonus Potential: $15,000 Baltimore, MD SINAI HOSPITAL CARE MANAGEMENT Full-time w/Weekend Commitment - Shift varies - 8:00am-8:30pm RN Other 84898 $40.59-$63.95 Experience based Posted:September 25, 2024Apply NowSave JobSaved SummaryPosition Summary: The Inpatient Care Manager, in collaboration with the clinical team and medical provider, provides discharge planning coordination and intervention. The Care Manager strives to promote patient wellness, improved care outcomes, efficient utilization of health services and minimize denitals of payment amoung a patient population with complex health needs.Essential Functions:Assessment:Performs initial and ongoing Care Management assessment to determine, based on patient's condition and presentation, care coordination and discharge planning needs as appropriate in the Inpatient setting.Planning: Creates a focused, anticipated discharge plan of care for assessed high risk patients with identified needs.Intervention/Evaluation: Collaborates with the clinical team and medical provider to initiate the anticipated discharge plan for patients.Performance Improvement: Stays abreast of changing organizational, emergency department, Care Management, and clinical trends, regulatory matters and third party payer requirements related to clinical care, discharge planning, and precertification or aftercare benefits.Requirements/Qualifications:Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized fieldBSN preferred; ADN required3-5 years related experience; Prior experience with inpatient case management/discharge planning preferred.Maryland Registered Nurse LicenseIntent to achieve MD licensure if out of stateCase Mgmt cert preferred 3-5 yrs of hire for roleAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
10/29/2024
Baltimore, MD 21202
(20.3 miles)
SURGERY CASE MANAGER (RN) Sign On Bonus Potential: $15,000 Baltimore, MD SINAI HOSPITAL CARE MANAGEMENT Full-time w/Weekend Commitment - Day shift - 8:00am-4:30pm RN Other 82808 $40.59-$63.95 Experience based Posted:September 25, 2024Apply NowSave JobSaved SummaryPosition Summary: The Surgery Case Manager, in collaboration with the clinical team and medical provider, provides discharge planning coordination and intervention. The Care Manager strives to promote patient wellness, improved care outcomes, efficient utilization of health services and minimize denitals of payment amoung a patient population with complex health needs.**This position will be dedicated to the surgery team.Essential Functions: Assessment:Performs initial and ongoing Care Management assessment to determine, based on patient's condition and presentation, care coordination and discharge planning needs as appropriate.Planning: Creates a focused, anticipated discharge plan of care for assessed high risk patients with identified needs.Intervention/Evaluation:Collaborates with the clinical team and medical provider to initiate the anticipated discharge plan for patients.Performance Improvement:Stays abreast of changing organizational, emergency department, Care Management, and clinical trends, regulatory matters and third party payer requirements related to clinical care, discharge planning, and precertification or aftercare benefits.Requirements/Qualifications:BSN preferred; ADN required3-5 years related experience. At least2 years in CM with Surgery or ICU preferred.Maryland Registered Nurse LicenseIntent to achieve MD licensure if out of stateCase Mgmt cert preferredAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/6/2024
Baltimore, MD 21202
(20.3 miles)
INPATIENT CASE MANAGER RN - PART TIME Baltimore, MD SINAI HOSPITAL CARE MANAGEMENT Part-time w/Weekend Commitment - Day shift - 8:00am-4:30pm RN Other 85295 $40.59-$63.95 Experience based Posted:September 25, 2024Apply NowSave JobSaved SummarySHIFT: Part Time (3, 8-hr shifts per week which includes 2weekend shifts per month)Position Summary: The Inpatient Care Manager, in collaboration with the clinical team and medical provider, provides discharge planning coordination and intervention. The Care Manager strives to promote patient wellness, improved care outcomes, efficient utilization of health services and minimize denials of payment among a patient population with complex health needs.Essential Functions:Assessment:Performs initial and ongoing Care Management assessment to determine, based on patient's condition and presentation, care coordination and discharge planning needs as appropriate in the Inpatient setting. Tasks: Reviews all cases within 12-24 hours of admission from all points of entry and each day throughout the stay to facilitate care coordination and discharge planning needs including social work intervention. Initiates post discharge link with external care sources i.e. Transitional Care Coach. Defines a working length of stay based on admission diagnosis. Conducts concurrent daily medical record review to measure patient progress against anticipated for discharge, level of care, and length of stay. Confirms appropriateness of level of care status. Assimilates information obtained from emergency department visit, information systems, ancillary/diagnostic test results, registration area, bed management, clinics, and other facilities to accurately assess patient clinical needs and treatment. Confirms completion of high risk for readmission screening tool for patient assignment to the Care Transitions Program. Confirms communication to Care Transitions Coach has been performed per organizational policy/practice.Planning: Creates a focused, anticipated discharge plan of care for assessed high risk patients with identified needs. Tasks: Creates and coordinates the overall transitional and discharge plan of care based on initial assessment in collaboration with social workers, direct care providers, other hospital departments, Care Transitions Coach (where appropriate), external service organizations, agencies and healthcare facilities, and the patient and family. Expedites proper sequencing and scheduling of interventions, treatments and procedures in accordance with the patient’s treatment plan and during inpatient and transition phases. Initiates Discharge Checklist/planning. Reviews in-hospital and transitional plan of care and anticipated discharge date with Care Transitions Coach when appropriate. Plans for Pharmacy consultation prior to hospital discharge for any high-risk for readmission patient with five or more medications or as clinically indicated. Confirms appointment with Primary Care Physician has been scheduled.Intervention/Evaluation: Collaborates with the clinical team and medical provider to initiate the anticipated discharge plan for patients. Tasks: Facilitates communication within the healthcare team to coordinate the patient’s anticipated discharge plan of care. Acts as patient advocate by negotiating for, and coordinating resources withLifeBridge Health, payer, agency and vendor systems to expedite care and avoid care delays and denials of payment. Coordinates and facilitates multidisciplinary rounds according to accepted practice/policy with a focus on the achievement of clinical/discharge milestones and confirmation of the completion of patient education as appropriate. Escalates cases, as appropriate, to Physician Advisor when unable to progress patient along defined plan of care. Collaborates with physician, nursing, patient access/bed management, etc. to ensure appropriate admission to/from all access points based on level of care. Assures/Confirms that linkages to pre /post-hospital services are in place. Documents avoidable days, lower care rate, care manager assessments, expedited appeals and plans of care in a thorough and timely manner, and per department policy, in appropriate system. Encourages appropriate care provider documentation to reflect patient’s anticipated discharge plan of care as appropriate.Qualifications/Requirements:BSN preferred; ADN required3-5 years related experienceMaryland Registered Nurse License/Intent to achieve MD licensure if out of stateCase Mgmt cert preferred 3-5 yrs of hire for roleAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/8/2024
Baltimore, MD 21202
(20.3 miles)
INPATIENT CARE MANAGER - PRN Baltimore, MD SINAI HOSPITAL CARE MANAGEMENT PRN - As Needed - 8:00am-4:30pm RN Other 86521 $50.00 Posted:TodayApply NowSave JobSaved SummaryPosition Summary: The Case Manager, in collaboration with the clinical team and medical provider, provides discharge planning coordination and intervention. The Care Manager strives to promote patient wellness, improved care outcomes, efficient utilization of health services and minimize denitals of payment amoung a patient population with complex health needs.Essential Functions: Assessment:Performs initial and ongoing Care Management assessment to determine, based on patient's condition and presentation, care coordination and discharge planning needs as appropriate.Planning: Creates a focused, anticipated discharge plan of care for assessed high risk patients with identified needs.Intervention/Evaluation:Collaborates with the clinical team and medical provider to initiate the anticipated discharge plan for patients.Performance Improvement:Stays abreast of changing organizational, emergency department, Care Management, and clinical trends, regulatory matters and third party payer requirements related to clinical care, discharge planning, and precertification or aftercare benefits.Requirements/Qualifications:BSN preferred; ADN required3-5 years related experience. At least2 years in CMpreferred.Maryland Registered Nurse LicenseIntent to achieve MD licensure if out of stateCase Mgmt cert preferredAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/7/2024
Baltimore, MD 21202
(20.3 miles)
NURSE MANAGER - NEUROSCIENCE Baltimore, MD SINAI HOSPITAL 3 SOUTH Full-time - Day and Evening shifts - 8:00am-4:30pm RN Leader 86447 $49.02-$75.98 Experience based Posted:YesterdayApply NowSave JobSaved SummaryPOSITION SUMMARY:The Nurse Manager-Neuroscience Center (3 South unit) is responsible for ensuring that safe, age-appropriate patient care is provided during hours of unit operation. Functions as role model, advisor, resource, and leader for other members of the patient care team. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division of Patient Care Services commit themselves to sustaining a culture focused on achieving optimal patient outcomes. Each employee is obligated to deliver highly reliable care while adhering to all National Patient Safety Goals. This occurs within a learning environment that is supportive and just, where each employee is valued for their contribution to the collective safety of patients, staff, and visitors. Of equal importance is each employee's commitment to the value of teamwork in order to promote a unified and spirited workplace.UNIT SUMMARY:The 3-South Neuroscience floor is an essential part of The Joint Commission and the Maryland Institute for Emergency Medical Services certified Primary Stroke Center at Sinai Hospital. In addition to stroke patients, Neuroscience nurses care for neurosurgery, epilepsy monitoring (EMU) and normal pressure hydrocephalus (NPH) patients. All 36 beds are telemetry capable.REQUIREMENTS AND QUALIFICATIONS:Bachelor's degree in Nursing (BSN)from a CCNE accredited School of Nursing required; master's preferred5 years progressive nursing experience in specified field with preference for demonstrated progression in supervisory responsibilitiesAmerican Heart Association BLS (CPR)and ACLSMaryland Registered Nurse License (RN)National Certification preferred within one year of hireAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/6/2024
Owings Mills, MD 21117
(23.0 miles)
MANAGED CARE MANAGER-PAYER RELATIONS AND CONTRACTING Owings Mills, MD SINAI CORPORATE MANAGED CARE Full-time - Day shift - 8:00am-5:00pm Management & Supervisory 84401 $44.71-$71.54 Experience based Posted:October 23, 2024Apply NowSave JobSaved SummaryJOB SUMMARY:Provides experienced Managed Care Payer contracting negotiationskills and subsequent implementation and ongoing operational support for LifeBridge Health entities.Provides project support and acts as an internal liaison and resource for LBH staff and physicians, in addition to acting as an external liaison with payer representatives for resolution of operational and contractual issues.JOB REQUIREMENTS:Seasoned professional knowledge; equivalent to a Master's degree; knowledge in more than one discipline5-7 years of experience in payer negotiation to include financial analysis and contract languageAdvanced Excel skillsAbilityto lead and negotiate all provider types, such as Ambulatory Surgery, Hospice, Home Health, Physicians, Skilled Nursing, Urgent Care and other ancillary services as needed.Strategic planning experienceAbility to build collaborative relationships internally and externallyMarket/Insurance landscape-must understand the insurance players and products-Commercial (HMO/ASO/EPO/PPO), Medicaid and Medicare AdvantageAbility to multi taskKEY WORDSContract negotiationsAnalyticsManaged careAdditional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/6/2024
Baltimore, MD 21202
(20.3 miles)
PATIENT NAVIGATION MANAGER Baltimore, MD SINAI-HOSPITAL RIAO ADMINISTRATIVE Full-time - Day shift - 8:00am-5:00pm Professional 86134 Posted:TodayApply NowSave JobSaved SummaryJOB SUMMARYThe Patient Navigation Manager is a working manager who is responsible for the daily supervision of departmental staff consisting of a team of agents representing a specific scheduling team focusing on the daily operation of the various telephone access functions, which can include, scheduling, registration, insurance verification, referrals, triage, etc. The manager will act as a vital member of the Contact Center Team to ensure that all Contact Center policies and procedures are consistent with established LifeBridge Health protocols. Additional responsibilities include staff training and education regarding customer service, patient and department complaint resolution, and efficient departmental operations.ESSENTIAL FUNCTIONSOperations - Implements, organizes, directs, and manages contact center strategies and operations; improving systems and processes; managing staff directly to ensure effective daily operations and positive morale. Supports departmental goals and inbound specific patient contact metrics as established by leadership. Reviews Contact Center reports; analyzes call data; identifies potential call response stress points and recommends solutions. Organizes department personnel schedules to ensure optimal staffing to attain call targets and attain or exceed goals. Prepares payroll and completes work schedules as needed to ensure adequate staffing levels. Supervises and maintains the productivity of agents focusing on maintaining and/or exceeding certain contact call performance targets, metrics, KPIs, etc. Complies and ensures all Contact Center departmental policies and procedures are defined, maintained, distributed, and enforced accordingly. Assumes on-call responsibilities to ensure adequate staff and problem-solving in a timely manner with minimal impact on the department. Performs all other duties as needed or directed to meet the needs of the departmentQuality Assurance - Reviews and audit calls and patient scheduling calls. Performs regular QA agent evaluations and coaching instructions in a timely manner to help agents reach optimal individual performance as prescribed by the department. Serves as the primary resource for patient/caller complaint escalations and ensures matters are resolved promptly and documented accordingly. Completes cyclical reports as needed and as assigned for productivity, quality assurance, volumes and provides them to leadership. Monitors progress and communicate successes and opportunities to management in a timely and appropriate manner. Ensures compliance with all regulatory requirements as identified by OIG, TJC, CMS, HSCRC and the like. Maintains current knowledge of all compliance issues such as HIPAA. Establishes protocols to manage compliance for your scheduling team agents/representatives within the Contact Center.Leadership & Teamwork - Work collaboratively with internal Medical Group & Health System contact center customers to support all KPIs and strategic goals. Exhibits leadership skills that are guided by LifeBridge Health’s mission and is consistent with the Contact Center’s team goals and objectives. Conducts themselves in a professional manner and holds themselves and staff members accountable for efficient performance. Works closely with fellow supervisors and managers to ensure all procedures regarding patient scheduling is completed in a thorough and timely manner. Interview, hire, evaluate, and counsel Contact Center staff members. Works closely and professionally with Medical Group, physician and administrative staff, and hospital and ancillary departments in an effort to maintain a teamwork approach. Conducts regular staff meetings for all assigned areas in collaboration with fellow Supervisors and Managers. Maintains a professional collaborative relationship with all LifeBridge Health clinical departments. Complies with the behavioral expectations of the department and LifeBridge Health. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. Recruits, interviews, hires, trains and performs mandated employee evaluations in a timely fashion and as defined by the organization. Actively seeks ways to control costs without compromising performance.REQUIREMENTS -Basic professional knowledge; equivalent to a Bachelor’s degree; working knowledge of theory ad practice within a specialized field. Experience - 1-3 years.Additional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
11/6/2024
Baltimore, MD 21202
(20.3 miles)
CLINICAL OPERATIONS SUPERVISOR Baltimore, MD SINAI-HOSPITAL CLINICAL PRACTICE TR Full-time - Day shift - 8:00am-4:30pm Management & Supervisory 85470 $41.26-$63.95 Experience based Posted:October 23, 2024Apply NowSave JobSaved SummaryPosition Summary: Under the general supervision of the Director of Ambulatory Clinical Practice, in collaboration with senior and operational leadership, functions as part of the LifeBridge Health Medical Group (LBHMG) management team, to assume responsibility for supporting the provision of the highest quality clinical care and services in primary and specialty practices. Establishes and ensures the standardization and safety of clinical practice, the compliance with all State and regulatory standards, governing bodies, and recognition of required programs and servicesTasks:Conducts frequent site visits with practice management at practices to observe the environment of care and clinical staff. Prepares for survey including The Joint Commission, CARF, VFC, etc. as directed. Directs practice leadership in the evaluation of clinical staff performance by shadowing patient care and evaluating skills/competencies/workflows as applicable.Engages with all levels of the organization from front-line staff to Senior Management. Provides planning, coordination, and education of clinical quality initiatives to improve clinical outcomes to achieve LifeBridge Health Medical Group (LBHMG) short- and long-term goals and objectives.Assists in the management of clinical teams to identify and implement waste reduction and safety initiatives to design processes that maintain a safe environment for patients and employees using process improvement techniques (e.g., Lean, PDSA, RCA, etc.) and practices regarding lean principles. Focuses on creating value, eliminating waste, and striving for continuous improvement.Directly leads clinical staff in identifying patient and family clinical needs, while ensuring integration of services into daily operations. Encourages the development of excellent customer service relations to improve CG-CAHPS in primary and specialty care settings. Determines the need for improvement activities and evaluates the impact of those efforts.Requirements:Education:Bachelors of Nursing required, Master of Nursing preferredLicenses and Certification(s):Maryland Registered Nurse LicenseAmerican Heart Association CPR CertificationANCC Ambulatory Care Certification preferredAmerican Heart Association Heartcode only7+ Years of Experience RequiredAdditional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
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